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All colors ship with the 5X stronger plastic buckle. Our video shows how to use them."
HerRoom Response: We forwarded your comment to Elila
Elila Response:First, I would like to note that all our fabrics come from well-known and certified suppliers. I also suggest a new bra should be washed before wearing if you have skin sensitivity because it insures any finishes added on the fabric are removed. Miriam from Richmond
HerRoom Response: We offer the video right on this page. It's located just below the main image. Cynthia from Memphis
HerRoom Response: WE have 2 videos on the page to help you with the strap adjuster. The ends of the strap tuck under the shoulder pad. I hope this answers your question. Cynthia from Memphis
HerRoom Response: Please review our video on this bra where we show you how to work the strap hardware. Jovonne from Cleveland
HerRoom Response: Elila is only moving forward with the new stronger plastic strap. We have several videos on this style to show you how to use the new hardware to best advantage. We encourage everyone interested in this bra to view them. Margaret from Norwalk, CT
HerRoom Response: We completely understand that change is difficult. But, Elila is staying with these new stronger adjusters because the old ones were less reliable. We have some great videos on this style to help you better understand how to use these adjusters. They really are a great design. Donna from Boston, MA
HOLIDAY RETURN POLICYItems shipped by HerRoom.com & HisRoom.com between November 11, 2020 and December 16, 2020, may be returned until January 15, 2021, for a full refund subject to our other return guidelines.
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