Country of Origin: Imported Care: Hand wash cold. Line dry.
Va Bien Response: It does indeed sound like the backless band was too short for you. This is a manufacturing challenge because we can only include 1 length band per bra. We make an effort to scale the length of the bands, including longer ones for larger sizes. However there will always be certain customers who need the band to be shorter or longer, and if we made the adjustment for them, that adjustment would then make the band the wrong length for another group of customers. Regarding cutting, this happened exclusively because it was too tight – our band is designed extra wide and soft to prevent cutting. This is in contrast to other convertible bras on the market which come with very thin bands that do tend to cause cutting. Becca from Texas
Va Bien Response: Most customers find that 1502 fits true to size. It sounds like you are actually a 30, rather than a 32, and that's because the band was too large, the cups stood away from the bust. If this style was available in size 30D this customer would have been really pleased with it. The patented magic fingers inside the cups provide superior shaping and security for such a low plunge neckline. klg from effingham, sc usa
Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
HerRoom has partnered with Borderfree, a trusted 3rd-party company to handle our international orders. Due to Borderfree's policies, an item you return will be processed as a refund. You can then place a new order for the item you'd like to receive. To initiate an international return, please contact us to request a Return Merchandise Authorization (RMA). Your RMA will be issued through our partner Borderfree and include mailing instructions, drop-off locations and your shipping costs related to returning the item(s).
Our dedicated returns staff process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability to your funds is determined by your credit card issuer or your financial institution.
If you wish to return a purchase, you are responsible for the return shipping. For your convenience, we provide a pre-paid return label option for $5.95. Once we process your return, this fee will be deducted from your return credit. You may also ship your return back yourself, and we recommend using a traceable method since we cannot be held accountable for lost packages.
Did we make a mistake and ship you the wrong item? Please call us a 1-800-558-6779 (toll-free U.S.).
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