Personal Information Collected:
When you use our online order form to purchase our products online, you voluntarily share certain personal data such as your name, email address, postal address, phone number, and credit/debit card data. This information is used to process and send orders. We also use this data to contact you in the case that there is a question or problem with an order, as well as to send you order confirmations via email.
We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. If you choose not to provide information, we may not be able to provide you with requested products, services, or information. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:
To provide you with products and services, such as to: fulfill your orders and process your payments; process, maintain and service your account(s); and to provide you with products and services that we think you will like;
To respond to you, such as when you: place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern;
For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; facilitate your interactions with our customer service team; track and categorize your activity and interests on our website, including by identifying the different devices you use; and to enrich your experience on our website;
For marketing and advertising, such as to: send you marketing and advertising communications;.
For analytics, such as to: understand how you use our website; understand how you shop with us; determine the methods and devices used to access our website and mobile application; and improve our website;
For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law;
For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.
Promotions & Surveys:
We also use personal data collected when you register, enter a contest and make purchases to enhance and personalize your shopping experience. We may send you emails about updates and product offerings based on your shopping history and other information we gather about you. You can unsubscribe from these emails at any time.
We encourage you to review the privacy policies and permissions options for the social media platforms you use to understand what choices you have about sharing your data with us when you connect to our Properties through social media networks.
Mobile Device & IP Tracking:
We use your IP address to help diagnose problems with our server and to administer our Properties. We log IP addresses for the purposes of system administration, tracking users' specific sessions and investigating cases of fraud or other security violations on our Properties. Any personally identifiable data contained in our IP address logs will be treated with the same respect for your privacy as your order and registration data.
Cookies are small pieces of data that most Properties use to make online navigation easier. This data is contained on your hard drive in a file, which your web browser provides for the purpose of providing you with greater customer service, improve our site design and product assortments. A cookie can contain data such as a user ID, language preferences, and search preferences. Our site can't read other data on your hard drive or cookies created by other Properties.
Who Else Has Access to Data You Provide to HerRoom:
Andra Group does not sell, rent or give away your personal data to anyone. We do supply data for the purpose of billing and shipping your order. In other words, we get approval from the credit card company when you make a charge and we give the shipper (such as but not limited to UPS, DHL, and FedEx) your address.
The other form of third party data that may be used is personally identifiable data submitted for another person by you. For instance, if you want to buy a gift for a friend and have it shipped to them or if you complete a "tell a friend" form on our site, you're sharing third party data.
Additionally, we may release account data when we believe, in good faith, that such release is reasonably necessary to 1.) comply with the law, 2.) enforce or apply the terms of any of our user agreements, or 3.) protect the rights, property, or safety of Andra Group LP and our users, or others.
Managing Your Privacy/Opting Out:
You can opt-out of receiving email and other communications from us by scrolling to the bottom of the email and clicking "unsubscribe." You can also update and correct any data about yourself that you've provided to Andra Group anytime. Just visit our contact us page and use any of the ways listed. If you wish to opt-out of receiving marketing emails from us regarding special promotions or offers you may click the unsubscribe link in the footer of any email. As an alternative to unsubscribing, you also have the ability to "opt-down" to receive a limited number of promotional emails per week. Please be sure that if you use more than one email address to shop with us, send your messages from each email account you use. You may not opt-out of transactional or administrative e-mails, for example, e-mails about your account, transactions, or policy changes for your account.
How We're Protecting Your Privacy:
Our Properties have security measures in place to protect from the loss, misuse, and alteration of data under our control. Our servers use encrypted methods for those pages which contain personally identifiable data, including your credit card and address. We routinely and zealously monitor and upgrade our security systems to ensure that we use the best security technology available.
We at Andra Group LP are committed to a safe and secure web experience for our visitors. If, you have any additional questions or concerns contact us.
In addition to any data you voluntarily submit to us, we and our business partners may use a variety of tracking services such as cookies, web beacons, HTML5, embedded scripts, e-tags, cached browsers/web logs to automatically (or passively) collect certain data from your device whenever you visit or interact with our properties or third-party Properties. This data may include your device ID, the version and type of internet browser you use, and your operating system (OS).
We may also collect your password data when you login to our properties, as well as device and connection data. During visits, these tools may be used to collect and measure session data, including page response times, download errors, time spent on site, and page interaction data. Certain features of our services are only available through the use of tracking services. You may encounter tracking services/cookies from our third-party service providers that we have allowed on our services to assist us with various aspects of our operations and services.
Please be aware that if you choose to block certain cookies, you may not be able to sign in or use those cookie-dependent features, and preferences that are dependent on cookies may be lost. Tracking services are used for a variety of purposes, including administration, preventing fraudulent site and/or purchase activity, improving security, and allowing you to use our properties. Tracking services may also be used to analyze the performance of our properties, including as part of our analytic processes to enhance content available on our properties. Tracking services may also be used to tell us whether you are a new or returning customer and help us analyze features in which you may have the greatest interest. Tracking services may also be used to deliver content and ads relevant to your interests on our properties and third-party Properties based on how you engage with our advertisements or content, as well as to track the content you access.
Data acquired by your use of our properties may be integrated with data from third-party platforms to identify your location. If your location services are enabled, Andra Group may collect location data intermittently as you use our properties. Most mobile devices allow you to turn off location services within the device settings.
Targeted Advertising — Interest-Based Advertising:
A few of the ad service providers may be members of the Network Advertising Initiative, which offers a single opt-out location for disabling ad targeting. If you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages, but they will not be customized to you based on your use of our properties and third-party Properties. If you need more info on advertiser use of tracking services and your option to opt-out, visit networkadvertising.org. If you would like to learn about how interest-based data is collected, if the services we use belong to an industry network regarding behavioral advertising, or you would just like to know your choices about restricting your data's usage, go to aboutads.info. Some mobile devices allow you to regulate the use of your data to deliver interest-based ads on your mobile device. Check the settings on your specific device to see which options are available to you.
Please note that the opt-out option is cookie-based and will only work on the exact computer, mobile app, or browser on which the opt-out is applied. You may also decline or accept cookies in your browser settings. For more information, take a look at the browser settings on your web browser for cookies.
Your Rights With Respect to Your Data:
Consumer privacy laws gives people under its protection certain rights with respect to their personal data collected by us on the site. Accordingly, HerRoom recognizes and will comply with the regulatory commission(s) and those rights, except as limited by applicable law. These rights include:
- Right of Access. This includes your right to access the personal data we gather about you, and your right to obtain information about the sharing, storage, security, and processing of that data.
- Right to Correction. This is your right to request correction of your personal data.
- Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal data be erased from our possession (also known as the "right to be forgotten"). However, if applicable law requires us to comply with your request to delete your data, fulfillment of your request may prevent you from using our online services and also may result in closing your account.
- Right to Complain. This is your right to make a complaint regarding our handling of your personal data with the appropriate supervisory authority.
- Right to Restrict Processing. This is your right to request restriction of how and why your personal data is used or processed.
- Right to Object. This is your right, in certain situations, to object to how or why your personal data is processed.
- Right to Portability. This is your right to receive the personal data we have about you and the right to transmit it to another party.
- Right to Not Be Subject to Automated Decision Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Many of these rights can be exercised by signing in and directly updating your account data. If you have questions about exercising these rights or need assistance, please contact us.
The AndraGroup, LP (herroom.com and hisroom.com) is committed to ensuring digital access to people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
This website endeavors to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Further, The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.
Additionally, our site is frequently tested for compatibility with the JAWS (Job Access With Speech) screen reader. This is a software program that enables a blind person or visually impaired user to read text that is displayed on the computer screen with a speech synthesizer or braille display.
While The AndraGroup,LP strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
We welcome your feedback on the accessibility of our site. Please let us know if you encounter any barriers. Our contact information is:
Phone: 800-558-6779 (toll free U.S.)
214-838-5860 (outside U.S.)
Email: firstname.lastname@example.org or email@example.com
Postal Address: 1295 Majesty Drive, Dallas, TX. 75247
Welcome to Andra Group's properties, which include, but are not limited to HerRoom.com, HisRoom.com, TheUndies.com, and Tomima.com. Our Properties are provided as a service to our customers. Please read our terms and conditions of use, which govern your use of the Properties owned by Andra Group LP.
Your use of the Properties constitutes your agreement (the "Agreement") to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the properties If you do not agree to these terms, please do not use the Properties.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Right to Change Properties:
We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Properties or any service, content, feature, or product offered through the Properties, with or without notice; charge fees in connection with the use of the Properties; modify and/or waive any fees charged in connection with the Properties; and/or offer opportunities to some or all users of the Properties. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site, or any service, content, feature, or product offered through the Properties.
Unless otherwise noted, the Properties, and all materials on the Properties, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress, and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Andra Group LP.
The Properties and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Properties for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Properties.
The content on this site does not constitute medical advice. You should consult your doctor before beginning any exercise, training, or athletic program. Andra Group LP is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site. If you ever feel discomfort or pain, you should not continue.
User Comments, Feedback, and Other Submissions:
Andra Group LP is pleased to hear from users and welcomes your comments regarding our products and services. Andra Group LP has a policy to not allow us to accept or to consider creative ideas, suggestions, proposals, plans, or other materials other than those we have specifically requested. We hope that you will understand that the intent of this policy is to avoid the possibility of future misundertandings when projects developed by Andra Group's employees and agents might seem to be similar to creative works submitted by users. Accordingly, while we value your feedback, we must ask that you do not send creative ideas, suggestions, proposals, plans, or other materials for our business. If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that Andra Group LP may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to Andra Group LP.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Properties. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Andra Group LP or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy.
Thus, anything you submit, post, or deliver to Andra Group L.P. will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.
Personal Information Submitted Through our Properties:
Andra Group LP respects the intellectual property of others.
Errors, Inaccuracies, and Omissions:
Occasionally there may be information on our Properties that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Properties is inaccurate at any time without prior notice (including after you have submitted your order).
We have made every effort to display as accurately as possible the colors of our products that appear at the Properties. We cannot guarantee that your computer monitor's display of any color will be accurate.
Links to Other Properties and Services:
The Properties may contain links to other Properties that are not under the control of Andra Group LP. Andra Group LP has no responsibility for the linked Properties nor does linking constitute an endorsement of any linked Properties. Links are provided solely for the convenience and information of the Properties' users.
The materials on the Properties are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Andra Group LP expressly disclaims any duty to update or revise the materials on the Properties, although Andra Group LP may modify the materials at any time without notice. Your use of the Properties is at your sole risk, and you assume full responsibility for any costs associated with your use of the Properties. Andra Group LP shall not be liable for any damages of any kind related to your use of the Properties.
You agree to defend, indemnify and hold Andra Group LP harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Properties and/or your breach of any representation, warranty, or other provision of the Agreement.
Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and Andra Group LP agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Properties, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent
(1) to Andra Group LP at: Andra Group LP, 8941 Empress Drive, Dallas, TX 75247, or
(2) to you at: your last-used billing address or the billing and/or shipping address in your online profile.
Both you and Andra Group LP agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
Choice of Law:
This Agreement shall be construed in accordance with the laws of the State of Texas, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Texas, and/or the County of Dallas. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Andra Group LP's right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Properties.
These terms are effective unless and until terminated by either you or Andra Group LP. You may terminate this Agreement at any time. Andra Group LP also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Properties, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
The trademarks, service marks, and logos used and displayed on the Properties HerRoom.com, HisRoom.com, and/or TheUndies.com, are the property of The Andra Group L.P., or other third parties. You are not permitted to use these trademarks, service marks, or logos without the prior written consent of The Andra Group L.P., or such other third parties. HER ROOM, HIS ROOM, THE 20 STEP TEST, THE BOUNCE TEST, THE UNDERWEAR AWARDS, THE UNDIE, THE UNDIE AWARDS, and UNIVERSAL CUP SIZING the registered and unregistered trademarks of The Andra Group L.P. Nothing on these Properties should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of the trademarks, service marks, and/or logos displayed thereon, without the prior written permission of The Andra Group L.P. The Andra Group L.P. prohibits the use of any of its logos as part of a link to or from any Properties unless such link is approved in advance by The Andra Group L.P. in writing. The design and layout of the Properties HerRoom.com, HisRoom.com, Tomima.com, and/or TheUndies.com, are also protected as The Andra Group L.P.'s trade dress and may not be copied or imitated in whole or in part.
Further, the content included on the Properties HerRoom.com, HisRoom.com, and/or TheUndies.com, including all materials, software, HTML or other code, documents, text, designs, graphics, logos, images, photographs, audio, and video, is the property of The Andra Group L.P, or is being used by The Andra Group L.P. with permission, and is protected by the United States copyright laws. You may not distribute, license, copy, sell, or otherwise use the content for any commercial purpose.
One or more patents apply to HerRoom.com, HisRoom.com, and/or TheUndies.com, and to the features and services accessible via the Properties, including without limitation: U.S. Patent No. 7,149,710, 7,346,543 B1, and 8,078,498 B2.
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