Shadowline Response: We love to hear from our loyal Shadowline customers and appreciate your feedback. Try our #1 color Sapphire for a deep, rich blue to add to your nightgown collection! Sandra from Oregon
Shadowline Response: Thank you for reaching out to express your comments regarding our product. We appreciate the time you've taken to voice your concerns to us and apologize for any inconvenience you may have experienced. We suggest looking at our sizing chart that gives the alpha size to order depending on your numeric size. Nancy from Plano
Shadowline Response: Shadowline Petals Opacitrique® nylon tricot fabric is made in the USA and is known for the soft, non-clingy feel on your skin. You may want to try our Charming collection which is a made of polyester Charmeuse, a lightweight woven fabric with a satin weave for softness and a silky feel. Cynthia from Parker, CO USA
Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
HerRoom has partnered with Borderfree, a trusted 3rd-party company to handle our international orders. Due to Borderfree's policies, an item you return will be processed as a refund. You can then place a new order for the item you'd like to receive. To initiate an international return, please contact us to request a Return Merchandise Authorization (RMA). Your RMA will be issued through our partner Borderfree and include mailing instructions, drop-off locations and your shipping costs related to returning the item(s).
Our dedicated returns staff process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability to your funds is determined by your credit card issuer or your financial institution.
If you wish to return a purchase, you are responsible for the return shipping. For your convenience, we provide a pre-paid return label option for $5.95. Once we process your return, this fee will be deducted from your return credit. You may also ship your return back yourself, and we recommend using a traceable method since we cannot be held accountable for lost packages.
Did we make a mistake and ship you the wrong item? Please call us a 1-800-558-6779 (toll-free U.S.).
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