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Customer Care - FAQ


How much do you charge for shipping?
We offer FREE standard domestic shipping with a purchase of $70 or more.

HerRoom Shipping Methods for the United States
Shipping Method Delivery Time* Orders Under $70 Orders $70+
Standard 1-6 Business Days $5.00 FREE!
Expedited Services
USPS Priority 2-7 business days via United States Postal Service. $7.00 $7.00
UPS Ground 1-5 business days via UPS.
Guaranteed Delivery by 5th business day.
$8.00 $8.00
UPS 2nd Day Air Guaranteed Delivery in 2 business days via UPS.
No Saturday Delivery.
$15.00 $15.00
UPS Next Day Air Guaranteed Delivery next business day via UPS.
No Saturday Delivery.
$25.00 $25.00
USPS Express Mail 1-2 business days via United States Postal Service. $30.00 $30.00

Please note:

  • All amounts are pre-tax.
  • Orders placed by 11am CT Monday-Friday will leave our warehouse the same day.
  • Carriers delivering orders shipped via Standard will vary depending on weight/value of package.
  • Majority of Standard orders will be delivered by USPS.
  • 95% of Standard packages are delivered by the 5th business day.
  • APO/FPO, PO Boxes, U.S. Territories, Alaska and Hawaii orders are shipped by the United States Postal Service. Average delivery time is 4 business days.
  • Orders shipping outside the United States may take 7-15 days.
  • UPS cannot deliver to PO Boxes, APO/FPO addresses, or outside the lower 48 states.
  • For questions about international orders, please see our International Order Section for shipping information.

When will my order ship?

If your in-stock order is placed by 11am CST, it will ship the same day (weekends and holidays excluded).

We have a variety of shipping options to get your order quickly (will link shipping options to the chart above)

Need a quick gift? Send an e-gift certificate today!

Can I track my order?

Yes. Once your package has shipped, you will receive an order confirmation e-mail with a tracking number and quick link to track your package. This information is also available in MyRoom.

If you are shipping via UPS, and would like to track the movement of your package, please sign up for UPS MyChoice.

Returns & Exchanges

What is HerRoom's return Policy?

We want you to love your purchase! If you aren't 100% satisfied with your purchase, you can return it for a credit or exchange. We only accept new, odor-free merchandise with original tags.

Items returned within 30 days will receive credit back on their initial credit card or account.

Please Note: all items marked Final Sale are not eligible for return - this includes final sale items with .99 endings.

Who pays for return shipping?

Should you wish to return any item, you are responsible for return shipping. For your convenience, you can select to download a pre-paid shipping label when you initiate your return online. A fee of $5.95 will be deducted from your return credit. (See orange button below.)


You can return the item with a Do-it-Yourself label. When you initiate your return online, you have the option to print a regular shipping label. (See orange button below.) We recommend that you use an insured, traceable method. HerRoom cannot be held accountable for lost packages.

How do I return something?

Need to make a return? It's Easy!

Pick one of the following simple choices:

Convenient Pre-Paid Label
  • $5.95
  • Deducted from your return credit
Do-it-Yourself Label
  • You pick your carrier.
  • Please insure your package, we are not liable for lost packages.

How do I exchange something?

Need to make an exchange? It's Easy!

Pick one of the following simple choices:

Convenient Pre-Paid Label
  • $5.95
  • Deducted from your return credit
Do-it-Yourself Label
  • You pick your carrier.
  • Please insure your package, we are not liable for lost packages.

If you need your item quickly, we can place a new order for you and have the item shipped ASAP. Once we receive your original item back, you will be credited back to your original form of payment.

Please note: You will receive several emails throughout your returns/exchange process.

Please allow up to 5 business days for your return to be processed once we have received your return. We will notify you via e-mail once we have received and processed your return. Shipping fees on your original order are non-refundable.

What happens if I was shipped the wrong item?

In the unlikely event that we inadvertently shipped incorrect merchandise, please contact us immediately at 1-800-558-6779. A photo of the item may also be requested. We will issue you a pre-paid label for your return, and you will not be charged for the shipping cost of the replacement product.

International Orders

Does HerRoom accept international orders?
Yes! We ship internationally to over 100 countries and territories through our shipping partner Borderfree. Our international customers can see product prices in their local currency, guaranteed order totals, cost-effective international shipping options and more. To see prices in your country's currency, simply click on the flag icon in the upper right corner of our home page and select your country from the menu that appears.

What is Borderfree?
HerRoom partners with Borderfree, a global e-commerce provider, to offer international shopping. Borderfree allows us to show all our prices in your currency and displays your final total during Checkout. Borderfree also lets us take advantage of a fast, reliable shipping network.

When you place an international order, your transaction will be with Borderfree, but HerRoom is happy to handle all your customer service needs.

How much does international shipping cost?
International shipping cost is based on a number of factors including desired shipping speed, the weight of your items, and your country. Your shipping costs will be calculated and guaranteed during the Borderfree check-out process and will be based on what you are purchasing and your shipping destination.

When will my international order ship?
You will be quoted a specific delivery timeframe at the time of check-out based on your selected destination country and shipping methods.

Can I track my international order?
Once your package has cleared our international shipping facility and is on its way to you, you will receive a shipment confirmation email from Borderfree with your tracking information. You can also track your package through Borderfree with your order number.

What is the HerRoom return policy for International orders?
We want you to love your purchase! If you aren't 100% satisfied, you can return your purchase for a refund. Please note: we only accept new, odor-free merchandise with tags.

To begin an international return, please email us at customerservice@herroom.com and request a Return Merchandise Authorization (RMA). You will then receive an email from Borderfree with mailing instructions, drop-off locations and shipping costs related to returning the item(s).

Once your return is received and inspected, you will be issued a refund to your original form of payment. Please allow up to 5 days for us to process your return once we receive it.