Dreamgirls Response: Style 0002 is not made with the silicon stay up tape around the top edge, and was designed to be worn with a garter belt or garter slip with this style. We recommend Dreamgirl’s Oxford Bow Back Lace Thigh Hi 0081, which has silicon stay-up tape that grips the leg to help keep stocking up. Thank you for your constructive feedback; with your comments we will continue to create innovative, affordable and quality designs. Two Skies from Massachusetts
Dreamgirls Response: Style 0002 is not made with the silicon stay up tape around the top edge, and was designed to be worn with a garter belt or garter slip with this style. We recommend Dreamgirl’s Oxford Bow Back Lace Thigh Hi 0081, which has silicon stay-up tape that grips the leg to help keep stocking up. Thank you for your constructive feedback; with your comments we will continue to create innovative, affordable and quality designs. Tara from Atlanta/GA
Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
HerRoom has partnered with Borderfree, a trusted 3rd-party company to handle our international orders. Due to Borderfree's policies, an item you return will be processed as a refund. You can then place a new order for the item you'd like to receive. To initiate an international return, please contact us to request a Return Merchandise Authorization (RMA). Your RMA will be issued through our partner Borderfree and include mailing instructions, drop-off locations and your shipping costs related to returning the item(s).
Our dedicated returns staff process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability to your funds is determined by your credit card issuer or your financial institution.
If you wish to return a purchase, you are responsible for the return shipping. For your convenience, we provide a pre-paid return label option for $5.95. Once we process your return, this fee will be deducted from your return credit. You may also ship your return back yourself, and we recommend using a traceable method since we cannot be held accountable for lost packages.
Did we make a mistake and ship you the wrong item? Please call us a 1-800-558-6779 (toll-free U.S.).
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