Important Note: All items with prices ending in $.99 or
marked as close-out are non-returnable/non-exchangeable.
Our Easy Return Policy
We understand that sometimes you may need to return or exchange an item. That’s why we offer a 30-day* 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase unless you instruct us otherwise.
Please allow us 15-20 business days to receive and process your return.
How to Return Goods
Please follow the easy instructions on the return form included with your order.
Returns must be received within 30 days of the shipment date
(15 days if a Bridal item -- please see below)
along with the enclosed return form. Address your package to:
HerRoom Returns
1295 Majesty Drive
Dallas, Texas 75247
Important notes about returning undergarments
- Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
- By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear.
- We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
- We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to insure a full credit.
- We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
Our Simple Exchange Policy
We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please).
Exchange by phone - Call us at 800-558-6779. We’ll send in-stock items right away and credit your return once it is received and processed (please allow 3-4 weeks)
Exchange by Priority Mail - Simply list the new items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail).
Errors or Damaged Merchandise
In the unlikely event you receive damaged or incorrect items, simply contact our customer service department and request a pre-paid label. Upon upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing.
Special Notes
- Late Returns/Exchanges - If more than 30 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
- Final Sale Items - Items ending in a sale price of $.99 are FINAL sale items. These items are non-returnable, non-refundable and non-exchangeable.
* Return Policy for Bridal Items
Bridal items must be returned within 15 days from the shipping date. We have found that brides are often not certain about their size and will order several sizes of the same garment. This puts great demands on styles for which there may be limited stock. It is for this reason that we enforce our re-stocking fee rigorously for late returns on Bridal items. Returns received after 15 days will be subject to a $10.00 or 20% re-stocking fee (whichever is higher), if accepted.
If you have any questions, please contact us.
