Thank you for your feedback! I get a sense that the bra wasn’t fitting you correctly and you might need to try it in a different size. Straps shouldn’t offer more than 10% of actual support, so I would possibly look into going into a smaller band, that should offer you more support. Snug band and the correct cup size will offer you all the support you need. See Tomima’s 3 Steps to a Fabulous Fit for help.
Thank you for your feedback! We are disappointed that you weren’t happy with the product. If you are still on a search for a perfect smooth plunge, do try Porcelain Plunge Bra 3371. The mold is softer and less bulky.
Teresa from CA
Dear customer! We are sorry to hear about your disappointing experience. It sounds like you have purchased this same style from other places and it fit you well however this one ended up running a bit big? I don’t think it’s the fault of the website, because sometime bras can be mislabeled in production. It’s very rare but it does happen. It seems like this was the case. Do try to order this style again, as I’m sure the next one will fit! HerRoom.com has a wonderful customer service team who will gladly discuss your concerns and help you out in any way they can.
H. from San Francisco, CA
Thank you for your feedback. It sounds like there is a bit of a size issue. I wonder If 36DD in this style was a bit too big for you since you are pointing out that the cup was mushy (too much room) and the wire came down way too low. Wires should sit right underneath the breast and if the cup is too large, sometimes the wire might slide down. It might be a good idea to try 36D.
skw from california