Montelle Response: We are sorry to hear that you are having problems with the multi-channel feature of this bra. The purpose of this channel is simply to allow the bra straps to be moved into a wider or narrower width to accommodate those with different shoulder widths or to hide the straps under clothing. The two back straps can be removed and connected with the extra piece that comes with the bra to convert it to a halter. However, the bra is not meant to be worn as a strapless bra. If you have problems with inserting the hooks, we suggest you find a spot that is comfortable for you and insert the hook there permanently. If inserted properly it should not come out on its own. This feature can be found on several of our bras and has proven to be very popular with Montelle customers.
NC from Texas