I LOVE your website. HerRoom is the only site I've seen that shows the merchandise with front and back views, so customers don't make a mistake buying a bra that looks pretty from the front, only to have it not meet your needs in the back--Thank you for this added feature! The lavender wrapping paper is a nice touch - good customer service extra. I can't wait to make my next purchase.


This was my 2nd order and will reorder. Also, the service is great with HerRoom...thanks!

The store had only one in my size, so I ordered another one here. It's is soooo much easier than wasting gas going from store to store!

Dear HerRoom,

This is the first time I have shopped online. This bra is one that I was Sooo happy with and couldn't find it locally, so I gave it a shot. Very Satisfied. Shipped promptly. Items received in perfect condition, and tastefully packaged.
Thank you.

"I am 100% satisfied."
"I previously purchased the same model bra and had difficulty finding it in my local department stores. Thank you so much for prompt and correct service. I will certainly be revisiting your site. Thank you."

"Thanks to HerRoom"
"I have been buying this particular item for many years. And at many times I was almost forced to buy something else because of the difficulty in finding this item. Thanks to HerRoom I can get exactly what I need without wasting days looking for my size. I received my order in a few days. What a great way to shop. I will never shop in a store again. This bra is the only true fitting bra of it's kind. I've been wearing this style for 9 years. Don't ever stop making this bra or I will end up braless... and that would be a major let down!!!!!!"

"I am thrilled with HerRoom and my Panache Tango II bra. I've been using a local shop and their customer service is less than stellar. I'm so excited to have discovered you and will recommend you to anyone and everyone. Thank you for superb service. I look forward to a long wonderful relationship with HerRoom."

...will definitely order again.
"Service with this company was fast and efficient.I have bookmarked this web site and will definitely order again --probably the same style, different color. Many other styles and brands in my hard-to-fit size available."

As Promised
"Product arrived quickly. One item was backordered and you sent me the estimated arrival; it arrived as promised."

...just amazing
"Sincere congratulations for your extremely comprehensive and informativewebsite. It is THE best website I have found for full figure bras. Yourprofessional fitting information, full description of styles, variety...itis just amazing."

So happy...
...I can finally get bras in bigger cup sizes because local stores don't ever have them. Am also pleased with the great selection and fast service.

Dear HerRoom,

Superb fit, and thanks to what I learned on your site, I now know what a superb fit feels like. I used your online bra fitting advice to select several style bras. What an excellent, outstanding service! Well worth the time I took to carefully measure and use your advice, including the excellent recommendations for specific bras. I've been getting the wrong size bras for years, and that's with the help of department store personnel, who recommended a 34A based upon their tape measurements!!! I am congratulating myself for ordering my new underwear wardrobe online through your service, and have been talking it up to all my friends and relatives. Sure beats the in-store experience. In addition, the swift arrival of merchandise sealed the deal for me--I'll shop your site exclusively for my underwear from now on.


I'm so impressed...
"...with your customer service already. I very much appreciated the free shipping and easy return policy (that's what convinced me to go with your site to begin with). And now, with your note, I am sure to continue to shop with you. I really enjoy good service and personal attention. Now I just hope I love the Spanx that everyone raves about."

I found it here at HerRoom.
"I finally found the bra that makes me look good. When I couldn't get it in any of the stores in my area I turned to the internet and found it here at HerRoom. The prices were excellent and the service was fast. Thank you!"

I choose HerRoom because it's the best
"I just wanted to say "THANK YOU". You have by far one of the best web sites I have ever visited. I love the front and back views so I really know what I'm getting, and the movies are awesome. There were many web sites selling the product I was looking for, but I choose yours because it's the best. I also like your return policy. Great job!"

Editor's note: Many of our styles now contain short video clips. Click the camera icon for styles with video.

I feel like the recipient of a gift.
"I just got my order and I was so happy that I wanted to send you a thank you note. I feel like the recipient of a gift, rather than a customer. I have worn the bras and panties I ordered before, so I knew I liked the the size and fit, but it was so fun to get new ones...and so easy not to have to go in the cold weather to a retail store. Thank you!"

From the bottom of my heart
"I just wanted to take the time to thank you. You've no idea how hard it is for a 23 year old who has 40E sized breasts to find the right bra that is still sexy. I can't wait to show my husband the website so I can convince him to buy buy buy. I truly, from the bottom of my heart thank you. My bras will no longer age me."

Thanks to Susan in Customer Service
"GREAT SERVICE! GREAT PRODUCT! Seldom have I received such personalized service or felt that my order really mattered to a company. I want to let you know - Susan C is an outstanding Customer Service Manager! I am hard to fit and had fallen in love with one particular style of Wacoal bra. When Susan found that the style of bra I liked was being discontinued, she let me know by email so I could buy some more before the remaining stock was depleted. She answered my emails promptly and has been of great assistance to me. KUDOS to Susan and your company!"

Thanks Vanessa!
"I just wanted to let you know what a pleasant experience I had this morningin placing my order. I spoke to Vanessa in your customer service department. Not only was she curtious, she was very helpful and patient!!!! Living in a smaller town I order many things, whether on line or via phone. Many customer service agents are not so helpful!! THANK YOU VANESSA!!! and HerRoom for you customer service help and for carrying such hard-to-find sizes. A return customer-"

Your site is easy to use...
...and the product arrived quickly wrapped in lovely lavender paper. Thanks!
Marilyn - 2008

I LOVE HerRoom...
Best customer service I've ever experienced on line.

Customer service is unbeatable!
Not only does the garment provide the support and lift that I need, the company's customer service is unbeatable! Thank you!! 

"Being in Maui we are limited to stores. One night I discovered HerRoom. What a blessing. Super service, super product, super customer service. Can't say anymore but Mahalo which means thanks in Hawaiian... You need to order with this company and Playtex if you cannot find it in the stores... You will have us for a customer even if the store carries our bras..."

I wish there were more companies like yours.
'Ordering from Her Room is the most pleasant experience I have ever had. Aside from an occasional back ordered item, which isn't your fault, I have no complaints. The site is easy to use, returns are a breeze and anytime there is a change you are prompt to correct it. I wish there were more companies like yours. Please accept my gratitude for such care of your customers... From one of your satisfied customers"

HerRoom to the Rescue
"Never have I found what my mom needed so easily! We have always shopped retail stores and that is a pain. Mom is 4'10" tall, 114 lbs. and "all boobs". Thank you SO much for your availability and ease."

A very pleasant shopping experience
"I just want to let you know how very pleased I am... It was a more personal experience than if I had gone into one of our local dept. stores! My order arrived on time and was complete and correct. How easy. And it only took me a few minutes. Thank you for a very pleasant shopping experience."

I Will Be A Customer Forever.
"I just want to toot your horn...I am so pleased with the smooth sale, the freindly people that answered the phone to the web site, and the product. The shipping was right on time and I will tell others how pleased I am with what you have to offer. I will be a customer forever. Thanks again.
P.S. It was wrapped so sweet in the purple tissue, a nice touch"

"Your company is fabulous. This is excellent customer service and your website is my favorite. The most information and the easiest to use. Thanks."

Thanks for a great site!
"This is about the most informative, organized, easy to search, easy to navigate website I've ever shopped. I think I got it when I googled "underwire sports bra," and I never even got to the next site on the list after pulling up the page on bra styles. Thanks for a great site! I'm looking forward to receiving my order, and I'm sure I'll be back!"

You arevery proffessional people
"I just want to say how happy I was with the order I placed. You arevery proffessional people, it really shows. I do a lot of onlineshopping and it means a lot to place an order, recieve the order verysoon, with no problems. I was in retail sales very early in my life anddid the best I could to make people happy [that's what it's all about] However, I have had the occassion to have more than one 'mess up' on anorder. I really appreciate your staff being so helpful and making myshopping experience with you very happy and satisfying. Keep up thegood work and you will definetely get my orders. Thank you so much."

I had heard about your website from a friend of mine. I absolutely hate shopping for bras! I can never find the right one for me. I finally received my order from Her Room and I love the bras that I ordered. I can't say enough how much your website helped me find the CORRECT bra!!! Your website is much more helpful then the sales personnel in the department stores!!! Thank you again for your all of your help and useful information in finding the correct bra!! I will definitely be ordering from you in the future.Thank you.


Thank you from Tomima
HerRoom has been around since 1999 and in that time, we've received our fair share of letters (both good and bad). But the difference is, we take action. Whether it's a suggestion about how to make our site better or a pointed concern, we take customer comments very seriously. We constantly read and respond to feedback and have often changed the way we do business because someone cared enough to point out an improvement.

We've always published product reviews, and since the beginning, we've printed both positive and negative reviews. We think you deserve to hear the unvarnished truth from other shoppers about the lingerie we carry - and we often respond with clarification to negative reviews. We hope you will continue to write meaningful product reviews - this is your site as much as it is ours, and your reviews help other women be more informed consumers. Finally, thank you to all those who write so many wonderful letters like the ones above. We're sorry we don't have room to publish them all - but drop us a line, you might find yourself published here.
- Tomima