Share how to fit a bra with friends:
Our Customers Love Us, Here's Why:
- Lorena was very helpful in assisting me with my return. Excellent customer service!
Susan C. 7/18/2018
- I don't have access to a printer and I needed to return something, and she was very helpful in giving me the information I needed,
Nancy W. 7/18/2018
- Courteous and patient customer service. My request was handled promptly and efficiently.
Gloria M. 7/18/2018
- Exactly what I needed, quick and efficient. Thanks! Great customer service!!!!
Heather L. 7/18/2018
- Easy transaction. Backordered item originally paid with Pay Pal needed a new payment method. I love your excellent communication about orders and the person was so helpful in Customer Service.
Joyce M. 7/18/2018
- Overall, I have been pleased with the customer service. There was a little refund mix up requiring a couple of follow up contacts, but it was resolved.
Carole C. 7/18/2018
- Got my items thank you so much I appreciate how quickly I got my items will recommend
- I just made a purchase. My first time buying this particular brand. Right after I submitted my order, I read the reviews on your site for this bra and realized that the bandwidth runs small and I should have ordered a different size. Called customer service and was able to change my order in 5 minutes, no problem. Great experience!
S. H. 7/17/2018
- My question was answered quickly with no problem. Amber was very pleasant to talk to
Roberta E. 7/17/2018
- Rather long (13 min.) but Amber took my order and could not have been more pleasant! She was also very efficient and helpful!
Jane K. 7/17/2018
- I called many times on this issue and this person was the only one that could handle this problem very appreciative
Chris V. 7/17/2018
- Hi - Looking forward to getting my first order. It was easy and fairly quick to get my order placed. thank you!
Janet G. 7/16/2018
- I placed an order this morning and as soon as I placed the order I realized that I had ordered the wrong style. I called and spoke to customer service and the order was able to be cancelled since it had not been processed yet. I was so pleased that I was able to stop this order so I can then place another order purchasing the correct item as I am not able to buy two items. Thank you
Evelyn J. 7/16/2018
- There was confusion about my billing address. The customer service person was extremely polite, prompt, and clear. I appreciate being able to speak to a real human in short order when there is any problem about an order.
Lynn L. 7/16/2018
- Lorena was pleasant, polite & patient & resolved my dilemma perfectly. PLEASE GIVE HER A RAISE !!!
Anne N. 7/16/2018
- The CSR I spoke with was able to suggest items to consider because the item I wanted is discontinued. Most helpful!
Esperanza D. 7/16/2018
- I have talked to two really wonderfully trained and caring young ladies, who really cared about me. Isn't that unusual in this day and age. Thank you for your products and a BIG thank you to your employees.
Jane W. 7/16/2018
- The person I spoke with was courteous and very knowledgeable of your products.
Jaime N. 7/16/2018
- The person I spoke to was able to quickly respond to my inquiry putting my mind at ease regarding my credit card.
Linda E. 7/15/2018
- Super nice, professional, helpful. She took care of my problem quickly.
Tina S. 7/14/2018
- Thank you for the help. Your customer service rep. Was very nice and I’m satisfied with the help
Deeni T. 7/13/2018
- She was very helpful. She said she would email me with a response as soon as she had one, which she followed through on, much appreciated.
Nikki A 7/13/2018
- The person I spoke to was the MOST polite person ever!!! Thank you.
Ingrid G. 7/13/2018
- Please give this lady a raise. She has excellent customer service skills!!!
Kathryn M. 7/13/2018
- The rep, Flor Canales, understood the problem I described, and was courteous, quick and efficient in resolving it right away!
Alida M. 7/13/2018
- I called with a complicated return issue and the customer service rep was kind and solved the issue easily. I had a return to HerRoom and another return to HerRoom (through Amazon). So nice to deal with a company that uses common sense and allows there employees to think outside the box to solve issues in the easiest way possible. Only one of three of the bras worked and I am thankful for your awesome return policy. I will be using your company again!
Rebecca M. 7/13/2018
- Very helpful and understanding. Very pleasant and professional.
Susan B. 7/13/2018
- The rep referred me to the post office. I called the post office and they informed me that they had a second delivery of my package this morning. I checked my mailbox and the package was there.
Rene C. 7/12/2018
- Thanks for verifying that I was shipping to another address. ( Identity theft definitely exists and I'm glad your team took the extra steps to protect.) Thanks again
Deidra H. 7/12/2018
- Your rep was great. When I called, I was upset at what I thought would be the charge for returning. She listened patiently, was understanding, and remained professional... I like your site, I hate bra shopping and appreciate the selection and service offered by Her Room. And love that I can find my size in a variety of styles and have a bra delivered to me and be able to return or exchange with minimal cost of effort - better than a department store for me. I will recommend and use again in the future.
Laura D. 7/12/2018
- Very helpful with helping figure out how to return items (still in package) but past the return/exchange date. Will be sending them in for a store credit. Thanks so much
Tammy C. 7/12/2018
- Fantastic customer service! So excited to try the bra your agent recommend based on my description of needs! Thank you so much!!!
Trieste J. 7/12/2018
- Thank you for the expeditious response. Your customer service is great and has always been since I have been dealing with your organization sincerely appreciated.
Chris R. 7/12/2018
- Very courteous rep. I was calling looking for a refund on a returned item and she was helpful in letting me know that the refund was in the works.
Jane L. 7/11/2018
- She was very helpful and resolved my issue within minutes. Thank you!
Marion M. 7/11/2018
- I always order from you because your the ony one that has what I like
Patricia I. 7/11/2018
- She helped me and I felt she was truly concerned.
Anne C. 7/11/2018
- Totally impressed by how efficient you are! Amber was lovely.
Kristen T. 7/11/2018
- Quick, easy and efficient. Couldn't have been any better !
Kay F. 7/11/2018
- I was assisted by a very professional customer associate who answered my questions and helped me through my purchase. Thanks for a job well done.
Nancy P. 7/11/2018
- She was very pleasant and patient as I had to have her convert an Australian size to US
Jacqueline S. 7/11/2018
- I'm difficult. She was amazing. Took all the time I needed. Followed as my mind jumped all over the place. She answered all questions, figured out my size and somehow I ended up buying 2 rather than just one like I had planned. Very pleased. You might need to give her a raise. Really, she's good. Thank you for the service.
Lauren C. 7/11/2018
- Fantastic Service, customer service representative was very helpful.
Joseph S. 7/10/2018
- Brittanie was very helpful lvery courteous and very friendly.
Lucylle F. 7/10/2018
- I have had a fantastic experience every time I have done Business with all who has helped me with my purchases.
Alicia D. 7/10/2018
- Windy was very helpful to help process my Return
Silpa S. 7/10/2018
- Windy was efficient, quick to provide answers with a focus on customer solutions
Bonnie R. 7/9/2018
- Kathern was very nice and helpful and professional will be sending back exchange for different size
Les M. 7/9/2018
- Returns handled with ease and orders shipped arrived in a timely manner.
Elois A. 7/9/2018
- No hold time, Brittany was terrific! Great fist time experience!
Abby T. 7/9/2018
- She was very helpful by both online chat and with a follow up Email. Kudos!
Fred F. 7/9/2018
- Amber was very pleasant and professional. She answered each question. She was helpful.
Darlene D. 7/9/2018
- She was very helpful in helping me locate the item and then to order it. Very knowledgeable and professional. I was very happy to find the item.
Anne G. 7/9/2018
- The online system was not working, kept asking for the same credit card info over and over again, so a call resolved the ordering process.
Maureen S. 7/8/2018
- Catherine was courteous and fun to talk to. She handled my refund request speedily. She made my day!
Barbara E. 7/7/2018
- Lorena was VERY helpful and I would highly recommend shopping on Her Room’s website. Best bang for the buck
Daniel P. 7/6/2018
- Although we only communicated through e-mail, she got the job done. Not only was I able to do my return, I was also able to change my password so that I can now log in to my account. So thank you Lorena!
Charlena W. 7/6/2018
- She identified the issue right away and made the appropriate fix. Very efficient and congenial
Daniel R. 7/6/2018
- Wendy was pleasant to chat with and was very helpful.
Adam C. 7/6/2018
- Customer service rep was very helpful with my order cancellation. I received email confirmation immediately.
Nancy C. 7/6/2018
- Very nice agent. Was able to search my orders to find padded bras, which would have to be returned. Many thanks. Keep providing bras at a very good pricing scale. Just down right beautiful bra. I love my many choices. Thank you!!
Lori M. 7/6/2018
- Spoke with Amber who was very professional and kind and pleasant to talk with.
Rick Q. 7/6/2018
- I was late in wanting to return my items. As a first-time 'offender', Amber gave me a break and allowed me to return them, no questions asked. If I couldn't have done this, I'm quite sure I'd never order from HerRoom again. Amber's a great rep for your company!
Phyllis G. 7/6/2018
- The woman I spoke with was charming and extremely helpful.
Deborah D. 7/5/2018
- Lorena was very professional. She was helpful, considerate, and knew what I needed before I even asked the question. I really appreciated her help.
Rebecca B. 7/5/2018
- Catherine was very helpful to me. She explained how your return system worked, since my printer was down and I would have to do a manual label. Many thanks!
Rebecca B. 7/5/2018
- Customer associate was polite knowledgeable and very friendly. Cusps! This young woman is an asset to HerRoom!
Rhonda K. 7/5/2018
- Amber is a very professional person and was able to give me the answers that I needed.
Janet N. 7/5/2018
- Excellent company! Customer Service is efficient and helpful ! Thank you!
Carol S. 7/5/2018
- Very helpful!! There was a problem with delivering my order to my PO Box. I reordered and it is going to the same address. I know from experience that the problem is with the delivery company not anything at your company did in sending me the product. Amber is wonderful!!!
Sara S. 7/5/2018
- The rep was very helpful and really cared that I found the right product to benefit me. She was great and had a lot of patience.
Ann C. 7/4/2018
- Quickly solved the problem. Courteous & knowledgeable.
Ann C. 7/4/2018
- The representative I spoke with was very polite. She took the time to look up my information and answer all my questions with professionalism and patience. I was very pleased with my conversation.
Patrice S. 7/3/2018
- Always a good experience with Her Room. Wish you had a little shop around the corner from me.
Abigail S. 7/3/2018
- Always so easy to order. Great service!
Patricia W. 7/3/2018
- Amber was professional and yet friendly. She offered other options to my request and expressed regret that this particular order did not work well for me. Amber knows how to make a customer feel important.
Marian G. 7/3/2018
- Very pleasant, understanding patient and extremely helpful!
Susan G. 7/3/2018
- Lorena Alardin in Cust Service is just fabulous. She's interested in the customer's problem. She's intelligent and articulate and willing to takes steps that may not be in the "cust service handbook" to solve a problem. She's management material. Just can't say enough. She is great at what she does and could do more for HerRoom at a higher level of responsibility. Best customer service I've received in a very long time.
Carol B. 7/3/2018
- She went and checked info out. Came up with a solution and was actually more satisfied since the results came the same day instead of giving it another week. Thank you Catherine
Ann A. 7/3/2018
- Lorena was able to answer my questions and easily placed my order. Gracious and informed! Thank you
Gilda R. 7/2/2018
- So pleased that the Live Chat feature answered my question!
Deborah R. 7/2/2018
- Fast and efficient rep. She helped me cancel an order that was back ordered with no issue. WONDERFUL!
Paulina D. 7/2/2018
- Amber did an awesome job for me, answered all my questions, and did everything she said she would. Kudos to her. It's so nice when people keep their word and everything works out the way I hoped it would! Thanks, Amber!
Barbara K. 7/2/2018
- Was having ordering issues internet I guess call customer service to make sure I didn't order place my order several times ..CS knew exactly what to do .glad for that don't need a stockpile of hosiery
Robreta W. 7/2/2018
- The customer service agent was super helpful and took care of my question in just a few minutes!
Hannah L. 7/1/2018
- I greatly appreciate the woman who helped me change the shipping address I accidentally used. I really enjoy shopping at Herroom because this site is the only one I can get my size at and it really would have been awful to not get my order because of my mistake. I appreciate the agent assisting me to correct my error.
Victoria J. 6/30/2018
- i was in the process of trying to print a return label and i received a message that the USPS was offline and you would email me one as soon as it was up and running. i waited 24 hours and still no email. i called and was able to get one within minutes.
Victoria G. 6/30/2018
- Thank you Brittany for excellent customer service!!!
Leiann H. 6/29/2018
- I love love love the material. Im in my mid 40’s and have raised five boys. The top absolutely does me justice. I ordered a 38D (my bra size) and it was perfect! The band stretches and the cups fit just like my Victoria Secret bra’s (I do not wear full coverage so it’s so comfortable for me) The bottoms also stretch. It’s my experience that you always buy a size up from your pant size. I’m a 12 and ordered a 14. I love how it folds up and covers my tummy. It was worth the money!
Tammy G. 6/29/2018
- I was a week late with my return partly because I lost track of time, but mostly because I was waiting to receive two bras on back order. I wanted to return everything all at once, if the last two bras didn't fit. The bras are still on back order. When I realized today that I was past my 30 days, I called. And the customer service person restored my online ability to register my items for return and print a label. I'm a fairly new customer and am very please. I will buy all my bras and underwear from HerRoom.
karen M. 6/29/2018
- The lady was very nice professional and able to assist me with my needs I will definitely be shopping here again really soon thank you for your awesome service
shenan H. 6/29/2018
- She was super helpful and courteous- even gave me a heads up on response time. Thank you for having such a helpful CS team! I also submitted a ticket? contact request via your contact form and haven't heard back yet, please feel free to disregard that now that my issue is being resolved. Thank you!
Barbara M. 6/29/2018
- Amber was very kind and helpful. Great customer service.
Stacy S. 6/29/2018
- I was very stressed about an address entry error. Brittany made me feel at ease and my shipment was perfect! Thank you!
Laurie M. 6/29/2018
- i had a question about the website and got an answer quickly and it was even on the weekend. i wasn't expecting a response before monday but got it taken care of much faster. thanks!
Steve B. 6/28/2018
- Extremely professional, took care of the situation straight-up! Thanks~
Sandie C. 6/28/2018
- Amber was very polite, she listened to my complaint and immediately found a solution to my problem.
RyeDean P. 6/28/2018
- Amber was pretty helpful,and cordial. my issue was fixed up really quickly, Thank you
Rasha F. 6/28/2018
- You guys have been fantastic even when I’ve had to change or cancel an order. Very happy with your selection and service!
Natalie P. 6/28/2018
- Catherine was gracious, polite & most competent.
Jane B. 6/28/2018
- Everything is ok now. My credit card was not going through to pay my bill. I called the Credit Unit and it was taken care of immediately.
Anna H. 6/28/2018
- Catherine was sweet warm accommodating helpful and terrific. All your staff are like warm hugs. Your merchandise and website is outstanding and exceptional. I love your follow up emails letting customers know if an item is delayed. It shows you genuinely care. I just love everything about your company and look forward to many more years with you.
Renee P, 6/27/2018
- Great product, great service, great place to shop.
Joe S. 6/27/2018
- The woman who helped me was helpful, efficient and pleasant. Thanks!
Margaret Z. 6/27/2018
- I didn't have to wait at all to get an actual person on the phone and the rep helped me quickly and efficiently. Thank you
Reena S. 6/27/2018
- The people on the phone are great. They have been very helpful.
Joseph C. 6/27/2018
- I had some concerns about items that I had ordered aand I received clarity on how things would go. Appreciate the detailed explanation.
Afolake B. 6/27/2018
- Items were received on time and were as described!!
Marian H. 6/27/2018
- Great easy shopping experience and thank you for the discount.
Deborah V. 6/26/2018
- Customer Service was great, I spoke with a representative within a couple minutes. The processing of the return took longer than I had hoped (1 month), but nevertheless everything worked out!
Erika H. 6/26/2018
- The only thing that bothers me about this exchange is the length of time before I hear that you've received the package I sent with the items I want exchanged.
Sharon C. 6/26/2018
- This is my second return to Her Room, and the customer service is the best I have ever experienced. Thank you to Catherine, and her friendly, prompt actions to process my return. For sure, HerRoom will be my future go to source for lingerie purchases! =)
Susan D. 6/26/2018
- Answered my questions, followed directions sent picture of defective underwear, waiting for a response.
Priscilla N. 6/26/2018
- When ordering I did not realize that my items would be sent using the UK sizes. I was pleased w how helpful Brittany was during the returns process. Thank you
Cristina V. 6/26/2018
- Call was answered promptly and courteously and took care of the issue. Thank you.
Amelia C. 6/25/2018
- The young lady I spoke with handled my cancellation order very professionally and an email followed immediately. The only complaint I would have is regarding the horrible background noise/conversations. It was difficult to hear the young lady I was speaking with.
Lucinda W. 6/25/2018
- Hello. The lady that took my order I believe her name is Suzanne ? Was very courteous and helpful I’ve been wanting this bra for a while now. I’m excited to order it Thank you.
Allen E. 6/25/2018
- My item was backordered and I was concerned that I would not get it in time. She suggested a different size that was ready to ship, so I agreed to change the size. I am fairly certain it will work. I appreciate someone who tries to find other solutions instead of just saying, 'sorry you won't get it in time'. Thanks!
Lendid K. 6/25/2018
- I was having trouble with the return label. She emailed me one immediately and asked me which items I wanted to return so she could include list to put in box. All under 4 minutes.
Melissa K. 6/25/2018
- I got all the answers I needed in an efficient and courteous manner.
Nadya V. 6/25/2018
- yes, your CS rep was very helpful, and she made it a very easy to order... i would like to have her work with me any time we order... i was very comfortable ordering thru her, she did a wonderful job ... thank you all ...
Barbara F. 6/25/2018
- Flo was very helpful and nice. She resolved my problem immediately!
Miriam O. 6/25/2018
- Amber is an excellent customer service representative. She has a very pleasant disposition. The issue with my return was handled immediately. I am very satisfied. Please ensure that Amber is considered for a higher than average raise. She is an asset to the Herroom Customer Service team and the company as a whole. - Sincerely, Satisfied Customer Deborah
Deborah L. 6/25/2018
- Yisele was professional & knowledgeable. She quickly helped me with my problem. She was also very courteous.
Minerva M. 6/25/2018
- Inquired about my refund and the agent was able to look up my and refund me in less than 2 minutes. Super fast. Thanks!
Sabrina L. 6/25/2018
- It was confusing because I placed one order of 3 items. Two were sent together and one was back ordered. The playtex order sent and the back ordered playtex were supposed to be different, one white and one blush. Both items were received in white. I have lost weight and all of the items were returned as soon as I tried them on. I ordered one exchange. I had difficulty explaining to your representative because she kept talking about a blush colored bra that I never received. Since I received a white one in the first shipment, I expected a blush one with the back order. It was white too. I got frustrated, but your representative handled it well and I am looking forward to trying on the 42C.
Kathleen P. 6/25/2018
- Needed return label,I do not have printer. Lavern was gracious and helpful.she is sending me one through the mail. I will know more after this transition is finished.
Shirley B. 6/23/2018
- I received an immediate connection to an agent when clicking on Chat. Windy took care of my request and made it so easy.. Great service!
Jamie C. 6/23/2018
- I really appreciate that you were willing for me to make a swimsuit exchange past the 30 period. Your quality of items is very nice!
Paula F. 6/22/2018
- My customer service rep immediately knew the answer to my question, and suggested a potential solution. (I placed an order, and half of the products were backordered. I wanted to receive all of the products, in different sizes and styles to see what worked best, before having to make the return.)
Danielle L. 6/22/2018
- Brittanie was polite and efficient. My request was met immediately with follow-up email.
Rita C. 6/22/2018
- Brittany did a great job fixing an entry I made. Made me feel much better! Thanks!
Laurie M. 6/21/2018
- Lorena acted immediately to correct the situation and I greatly appreciate it.
Laird B. 6/21/2018
- She was great. I was canceling my order due to long backorder, and she helped me find similar items
Hildy G. 6/21/2018
- Amber was the BEST! She was professional to a T ! She got my return question answered a in flash. She made my day. Associate's like her deserve a lil' pat on the back, for work well done.
Gail C. 6/21/2018
- Brittany did a great job helping me with sizes and what might work. It is always hard to tell from a web site and I will have to size up on sports bras. The ones I ordered were to tight. The other bras were fine and I re-ordered these today. Thank you
Megan F. 6/21/2018
- I’m So excited to find your website. I love that I can find pretty bras in my size! I’m so happy. Thank you
Robert H. 6/21/2018
- Flor was very helpful in explaining the process that my package would take since it was marked "undeliverable". My only issue is that I have to wait for usps to ship it back to you before you ship my replacement. While I 100% understand this I just have no idea if I'm going to receive my bathing suit in time to wear it at all.
Amielee E. 6/20/2018
- I have been extremely pleased with the Customer Service Lady! Thank You,
Heidi M. 6/20/2018
- There was some confusion about whether I wanted to return my order or exchange it for a larger size. But, that was my fault because I circled both. So, there will be a delay in receiving my order. Could you make your customer Service phone numbers more visible for Your customers to see? I had trouble Telling if that number was a six or an eight.
Liz R. 6/20/2018
- I was able to get the answer I needed regarding Returns and Exchanges.
Vicki O. 6/20/2018
- Catherine was so patient and helpful when the website kept giving me error messages. She went through my order with me and got my return label created and emailed right away. Thank you, Catherine!
Sarah K. 6/20/2018
- Wonderful support! was able to change my order immediately. GREAT customer service!
Marilyn B. 6/20/2018
- I have always appreciated how quickly my things arrive and the excellent return service as I am a hard fit for swimsuits. Small everywhere except breasts. I recently had a return that I noticed had not been returned on my card. They actually called me to inquire if I had made a return. They checked it out and promptly issued a credit on my card. Very pleased with Her Room.
Valerie C. 6/20/2018
- Customer service was very efficient, knowledgeable and friendly! Researched and answered a shipping question for me. Thank you so much!
Chrysi W. 6/20/2018
- My return was resolved promptly and with no glitches. helpful!!
Dan E. 6/20/2018
- Expeditiously handled my "live chat" request.
Bruce O. 6/20/2018
- I was very happy with the call. The agent was courteous and knew right away how to solve the problem.
Giuliana C. 6/20/2018
- This conversation was wonderful, and I was able to resolve my issue with a return to HerRoom to my satisfaction. Thank you
Cathy G. 6/20/2018
- Brittany didn't hesitate to provide the assistance I needed to get a first time discount put onto my order. I didn't get the email containing the discount code prior to placing the order. Moments after I placed the order the email was delivered. I called and Brittany took care of it immediately.
Rosa T. 6/20/2018
- Customer Service Rep. Lorena was superb! Very, very helpful and very kind to talk to. I absolutely got the information that I requested. She has a wonderful personality, too. Just one suggestion for improvement: The "wait time" to obtain a Customer Service Representative on the phone was over 7 minutes!
Neil N. 6/20/2018
- I spoken with Amber before. As usual Amber provides 1st class service. It it my hope that Amber receives recognition and maybe $20 gift certificate. Please pass this to Amber. Thank you hon.
Oscar C. 6/20/2018
- I appreciated the clarification,etc. Thank you for taking the time to answer my question.
Maria L. 6/20/2018
- Great job Britney .... once again you gave great customer service. Thank you
Landon H. 6/20/2018
- Lorna was pleasant, helpful and put me at ease regarding my orders arrival, including committing to calling me with a follow-up. Thank you very much. I am a new and satisfied customer.😀
Darlene B. 6/19/2018
- The customer service lady was very nice, very helpful, respectful and clear to understand... Unfortunately I did have to return one of the articles that I purchased but I will say if the return goes very smoothly I will reorder from you guys again and again and again thank you and have a wonderful day
Samantha W. 6/19/2018
- Service was very expedient and helpful. Thank you so much!
Cinda G. 6/19/2018
- I used the wrong rma number but she found it and was able to see that there was movement.
Iris F. 6/19/2018
- I had many questions, and you agent patiently answered all.
Judy H. 6/19/2018
- She was very helpful and pleasant- my first time ordering- thank you !
Coleen L. 6/19/2018
- Very kind, helpful and understanding.
Janet N. 6/19/2018
- Really amazing service with Lorena and the more exciting was talking with someone in my own language (Spanish), now Lorena and Amber are my best costumer representative. Thank you Tomima
Evaristo H. 6/19/2018
- I own my own business. And after working in service for many many years, I have learned that businesses are about good products and customer service. The person I spoke with at Her room was very nice, easy to understand and time conscience. I wouldn't change a thing.
Stephanie S. 6/19/2018
- Catherine did a great job answering my questions but I am disappointed to learn that the credit card processing system is down and this may affect the processing time for my order. Luckily she said I can call tomorrow and hopefully resolve my issue.
Emilie G. 6/19/2018
- as a 77 year old I often get confused and mailed an item I could not use back without any information the young woman I spoke with was so helpful she told me they would send me an email when the bras arrived and contact me even though I did not put my information in the mail.. I felt very reassured by her manner and her answers. Thank you
Gail B. 6/19/2018
- This lady did an outstanding job in taking care of my situation. Great customer service which is a rarity these days. Rest assured it is most appreciated. Professionalism at its best. Thanks for allowing me to comment.
Don M. 6/19/2018
- The customer service person knew why I was calling before I needed to explain because of some documentation from a previous call. Very efficient.
Robin C. 6/19/2018
- Thank you for your assistance. I look forward to receiving the item I ordered! :)
Lauren M. 6/19/2018
- Your representative Britney was patient and understanding about my needs and I appreciate this very much After all I’m not your average customer calling in two other businesses I contacted before I contacted you folks were not interested and helping me out as a trans woman I’m speechless and overwhelmed by the patience and understanding I received from Britney today compared to the other two companies I have contacted for Brassieres I look forward to doing business with your company in the future thank you very much .
Steve T. 6/19/2018
- She was very helpful, and very pleasant. I enjoyed talking with her.
Carol G. 6/19/2018
- Customer service was friendly! Thank you Very informative and polite!
Sara M. 6/19/2018
- Thank you for replacing a La Perla item for defective hem costruction after the 30 day return policy. Hopefully this was a one off and not manufacture 2nds. Will shop again for sure
Ronald L. 6/19/2018
- The woman I spoke to was professional and didn't ever make me feel dumb.
Amy C. 6/19/2018
- Customer service is stellar and products are also. will order again !! Thank you,
Joy K. 6/18/2018
- She was very nice and the process was smooth and easy. Thanks!
Jennifer J. 6/18/2018
- Amber, the service rep I spoke to, was friendly, patient and helpful. I had to wait a bit, but it was worth it. Thanks!
Patricia V. 6/18/2018
- Your people are so kind, considerate and helpful. Thank you!
Marlene R. 6/18/2018
- I was on hold forever, however once my call was answered the respondent was polite, professional and resolved my conflict with lightening speed!
Jan P. 6/18/2018
- The person I talked to was exceptionally helpful and kind. Over the last few years, I’ve found that getting help can be underwhelming and sometimes difficult. However, the Herroom employee that helped me knew exactly how to help me and took care of me in a timely manner. Very pleasant experience makes my decision on where to shop for bras in the future easy - with Herroom. She was wonderful, and I hope my appreciation and message reach her. Thank you for having such a great web company!
Donna H. 6/18/2018
- My customer service representative was exceptionally pleasant, polite, and helpful! 😃 What more could I ask?
Mary D. 6/18/2018
- It was great to be able to talk to a person and resolve a problem with NO trouble
Andy H. 6/18/2018
- Quick and easy just the way I like it. Thank you so much!!
Patricia L. 6/18/2018
- Really helpful, explained what was wrong with my order, and why they called me.
Arielle D. 6/18/2018
- i ended up ordering the wrong size bra, and was able to get the the correct size into the order saving me the time of returning everything. thank you so much!
Jodi G. 6/18/2018
- Amber knew exactly why the return label didn’t print and why your site said to seek help. She sent me one immediately,thru email. Polite, professional, and pleasant, all the p’s that are important!
Leila S. 6/18/2018
- Amber was helpful, patient, and knowledgeable. It was a pleasure to speak to her.
Bonnie V. 6/18/2018
- I wasn’t sure if my order went through online, as I received an error. I called, and was assured that the order had been received.
Cynthia M. 6/18/2018
- Quality Products, with reasonable prices. The customer service was excellent. It was a total very good experience dealing with this company. I would recommend them to everyone!
Paulette S. 6/18/2018
- Very friendly & efficient. Thanks
Betty T. 6/16/2018
- Courtney was great! She expertly understood the problem I had (wrong shipping and billing address) and quickly made the fix! A real pleasure to have her assist me today! Give her a bonus and a raise! :-)
Richard K. 6/16/2018
- quick and efficient Amber was very helpful and fast !
Peggy W. 6/16/2018
- The woman who helped me was just perfect. She cared about my concern and went the extra mile to resolve it. Rare these days. She made my day a little easier, which is something I truly appreciate.
Judith K. 6/15/2018
- The rep answered my question right away. Great job. Unfortunately, I accidentally disconnected before we ended the conversation. If you aren't already, you may want to consider sending an email script of the convo's automatically.
Laura H. 6/15/2018
- No words adequately describe how good you are! I recommend your store online to anyone who mentions needing or wanting new underwear, mostly bras. My daughters have been pleased, too.
Pearl S. 6/15/2018
- I just love there hi waist shape wear thongs.
Arlene C. 6/15/2018
- Erica was promptly able to email me a copy of an order I had misplaced the paperwork for. Very satisfied!
Carolyn M. 6/15/2018
- Customer service was very good. My problem was that since the bra fit very well when I tried it on, I washed it. Then when I wore it, I discovered that every time I bent over, my breasts fell out the center. But I can't exchange for a smaller size. I am going to try to adjust the hooks to see if that will help. I like the bras very much.
Esther L. 6/15/2018
- I wish the Elomi bra Etta came in more colors. Super customer service.
Donna B. 6/14/2018
- really like how your products come in a nice bag and very tidy. Also appreciate the ability to return something after the 30 day mark. By the time I get it, try it on and then return it through the web I can easily loose 30 days. Great staff and like the owner's voice on the answering machine. Will do more business with your company for sure.
Deborah G. 6/14/2018
- She was polite and courteous and resolved my problem quickly.
Tina S. 6/14/2018
- I had very little wait time before a person answered and helped me with an order. I'm happy and it took very little time.
Mary B. 6/14/2018
- Customer service lady was very accommodating. We worked out a solution to a possible back order problem. If my order arrives as we revised it, I'll be very happy.
Jeanne R. 6/14/2018
- I had a password issue, so I was unable to process the Return online by myself. Additionally, I am technology challenged, and your customer service rep, Rosie, was very kind and patient with me as we went through the whole return process together. Thank you, Rosie! =)
Susan D. 6/14/2018
- Was confused about a transaction! She was great! Explained it to me! Thanx!
Claudia S. 6/14/2018
- The customer service rep was extremely knowledgeable. She helped me with multiple issues. 1. reset password 2. merge two different accounts 3. Return shipping labels I was very impressed how effortlessly she was able to hand a big multitude of issues, thanks!!! Susan
Susan M. 6/14/2018
- I had difficulty printing my return label, the customer service rep. I spoke with was very helpful. Thank you.
Barbara D. 6/14/2018
- Quick response. Solved my problem with a friendly English speaking representative. Thks
Arthur P. 6/14/2018
- I appreciate the fact that Flor was patience with me.
Susie W. 6/14/2018
- Vanessa facilitated a quick and easy resolution to my problem. Looking forward to receiving my exchange!
Albert D. 6/13/2018
- Service was great. I believe her name was Amber and she was so friendly and helpful. Will be ordering again soon.
Kathleen H. 6/13/2018
- Very polite and took care of my issue within 5 minutes. Very impressed. Real customer service is rare now and I will continue to recommend this company because of the customer service.
Tiffany L. 6/13/2018
- Windy had on point suggestions, I'll definitely continue to purchase from HerRoom thanks to the great customer service.
Jacqueline S. 6/13/2018
- great customer service. Question was answered quickly and correctly. Thanks
Anthony E. 6/13/2018
- Rosie was fast, efficient, helpful, and pleasant.
Michelle P. 6/13/2018
- Quick response. Solved problem.
Nancy C. 6/13/2018
- She gave me the information I required and clarified things well.
Nadya V. 6/13/2018
- i mistakenly placed an order twice. Your representative cancelled the second order promptly. I am grateful for her quick response.
Sue P. 6/13/2018
- Love the gown and how it fits
Sheila P. 6/13/2018
- Lorena was very nice and helpful.
Gabrielle L. 6/13/2018
- Loved the bra!! Great customer service, my issue was resolved promptly. Will highly recommended herroom to my friends and family.
Teresa G. 6/13/2018
- Amber helped me get my return processed. It took her no time to resolve the issue, and she was very pleasant.
Kimberly M. 6/13/2018
- We started with a great problem and ended with much success. i hope the hanes product will be successful. i thank you for you for being patient with an old man, not everyone is.you represent you firm in a professional manner and it is appreciated
Henry M. 6/13/2018
- Outstanding customer service! My issue was handled quickly and professionally. Plus, I didn't have to wait on hold. Great job! She was very kind and helpful. So many thanks!
Amy S. 6/12/2018
- very satisfied keep up good work
Clara W. 6/12/2018
- Trying to return an item and order the same as an existing order but in another color was challenging. Then, as Britannie was helping me with the returns online, and I filled it all out, the website would not accept the transaction, so she has to take care of it from her end. She was very pleasant, helpful and efficient.
Nancy B. 6/12/2018
- THANK YOU YOUR WONDERFUL CUSTOMER SERVICE..AND FRIENDLY ATTITUDE.
Peter P. 6/12/2018
- Amber was very helpful, gave wonderful advice and was super pro-active with helping me understand my first return! Thanks for the awesome service Amber!
Kortnee C. 6/12/2018
- I couldn't download a return label so Customer service sent me a label via e.mail. That was a help.
Sandra B. 6/12/2018
- She was very pleasant and helpful. Couldn’t ask for a better experience. Comment: When I went to HerRoom.com, there wasn’t a tab that said start a new return. All it showed me were the items on sale
Ruth S. 6/12/2018
- My query was about a pending merchandise return credit. Your response was prompt. The return credit was processed just as promptly. I greatly appreciate that it did not take multiple emails to settle the issue. Thank you again for you courteous and prompt attention to my problem.
Viola L. 6/11/2018
- Catherine was great. Pleasant and informative. My return is missing. She is researching. I am disappointed it is taking this long to get to you. I did use your return labels. I look forward to a quick resolution. Thank you
Kimberley S. 6/11/2018
- I appreciate your promptness taking care of my order which got lost, I did receive a replacement, thank you !
Susan D. 6/11/2018
- I almost didn't purchase from His/Her as I had read some reviews saying this company never gives refunds -- I'm glad I went ahead and took a risk -- I found out this is not the case! Now I'm comfortable buying -- I had to return twice but I will keep ordering until I find my correct size! Thx
Barbara H. 6/11/2018
- Very helpful staff on the phone. She was kind and patient and walked me through each step. I am very grateful for the grace since I was a few days past the 30 days return.
Laurie G. 6/11/2018
- Amber was incredibly patient, professional, and wonderfully helpful. I had questions regarding more than one order and she was able to track all of my orders, which included a return and an exchange, and tell me exactly what happened where along the process and how each number total (price/refund) added up and why I paid or received what I did with perfect clarity. She spoke clearly and I could understand what she was saying. She was very courteous and respectful and a pleasure to work with. Definitely impressed and won't hesitate to buy or call again here if I need to. Thank you, Amber, you're great. :)
Keri M. 6/11/2018
- She did an excellent job, lets hope I see the credits on my credit cards within 3 day and if this happens then she will be excellent 10 time over.
Roxanna C. 6/11/2018
- Very helpful support person I spoke with. Took care of the problem quickly.
Nancie W. 6/11/2018
- the young lady was very interested in getting help for me and in the end the problem was fixed - it was mostly a technology issue and it was done nicely!
Patricia O. 6/11/2018
- Representative was nice and very helpful. She took the time to answer my questions.
Andrea R. 6/9/2018
- She took my complaint seriously & immediately did a follow up. Then got an email with notification of action completed.
Thelma C. 6/9/2018
- I was placing an order and the total was $0.10 away from the free shipping and Erica adjusted my order to include the free standard shipping. This is my first order with Herroom and so far so good! Thank you for offering such good customer service on my first order!!
Christina M. 6/9/2018
- I spoke with Erica D. and explained to her that I forgot to apply my Promo Code for an extra 10% off of my purchase and she put a note for when my order ships to apply the 10%. I was very pleased with my experience and I will be shopping with "her room" for my future needs.
Louise R. 6/9/2018
- The return process was flawless. Extremely knowledgeable, courteous and genuine.
Patricia G. 6/9/2018
- It is Saturday so I called customer service and the recording said CHAT was available on Sat. She came on as soon as I opened chat, I had bought new panties on the site today so I wanted to cancel and I order I placed in May that is back ordered... she took care of it in 30 seconds! it was fantastic and I got an email confirming the cancellation. Great customer service. THANKS!
Carolyne C. 6/9/2018
- HerRoom is one of the best companies I have ever ordered from. Very quick to assist you and make sure your experience is a very pleasant one. I definitely recommend this site!
Sara C. 6/8/2018
- Amber understood my problem and was quick to resolve it. Her excellent customer service will retain me as a customer for future purchases
Jamie C. 6/8/2018
- Amber was super helpful with my return/exchange. She was super courteous and speedy with the assistance on the phone. I hope this size works for my daughter. Thank you!!!
Alana S. 6/8/2018
- There was a double billing situation and it was handled promptly without my having to call. I just e-mailed my request for a correction and it was done the very next day. Thanks!! I love my panties. They are exactly as pictured on line.
Sally G. 6/8/2018
- Professional, friendly and was efficient at looking into my account and answering my question. Thank you.
Sarah I. 6/8/2018
- It was a pleasure shopping with you!!! Delivery was very very fast!!! Will buy from you again.
Tamara M. 6/8/2018
- i had already placed my order within the last hour and since it was my first order i noticed another bra i thought would be better to try than the one i had ordered. I contacted customer service and they were able to change my order which was great! Very satisfied.
Linda E. 6/8/2018
- I had some difficulty processing my credit card with my online order and needed to call for help. The assistant tried to direct me, but then was able to process my order over the phone well. I appreciated her help.
Lynn M. 6/8/2018
- A duplicate order was placed by me and I needed assistance cancelling the second order. Your representative was most helpful in cancelling the second order.
Sue P. 6/7/2018
- Everyone was very helpful so far everything is going well with my return
Marie F. 6/7/2018
- Question answered very quickly and to my total satisfaction. Thank you.
Donald M. 6/7/2018
- She was very nice, professional, and took care of my questions and assured me my 10% coupon would be applied when my items shipped. She also was able to change my shipping to priority, which I thought I had clicked to pay the extra 2.00 but when Paypal took over and then returned me to the order confirmation page it was not on there and instead it had reverted back to standard shipping. She was able to get me my priority shipping so I can have my bathing suits before I leave for vacation.
Valerie S. 6/7/2018
- Again another professional great customer service response regarding a delayed issue with a credit on my order. I appreciate their professionalism and quick response !
Valerie S. 6/7/2018
- Erica was very polite. I just wanted to know the status of my return and she quickly processed it and sent a confirmation email to me. I am very pleased with the efficiency and customer service.
Tiffany L. 6/7/2018
- The representative was very courteous and efficient. She was able to process my order quickly.
Sharon Z. 6/7/2018
- SHE WAS SO HELPFUL ON THE BRAS THAT I WAS LOOKING TO PURCHASE. VERY HELPFUL WHEN SHE TOLD ME SHE WEARS THEM.
Susan M. 6/7/2018
- Catherine quickly answered my questions regarding my pending return. She was professional and efficient. In all, this was a great example of excellent customer service.
Dorothy M. 6/7/2018
- Rosemary was very pleasant and helpful, please thank her again for me.
Rachel M. 6/7/2018
- Catherine was a pro. Everything was handled in a professional manner. Polite and friendly, helpful and polished. Thank you
Rosemary B. 6/6/2018
- Hello: thank you for asking. 1. Consider addressing time delays of initial delivery. 2. Consider addressing delays between accepted returns and posting to costumer payment method. A delay of 7 days may promote customer dissatisfaction, specially if the customer has to initiate contact and inquire re the delay. Best Regards
Lily R. 6/6/2018
- Vanessa was wonderful. Answered all my questions and assisted me with my return. Nice to know if there is an issue with an order, some one is there to help. thanks!
Aimee D. 6/6/2018
- Great Experience! Fast response! Easiest communication EVER!!
Christel M. 6/6/2018
- Amber was very helpful and efficient and pleasant. Worth the 5* rating.
Penny S. 6/6/2018
- Agents are always very knowledgeable and thorough. My requests are always honored in a timely fashion.
Katherine C. 6/6/2018
- I appreciate your quick help and wanting to fill my order and offering an alternate!!!!
Eileen M. 6/6/2018
- Thanks so much for handling my issue quickly and without trying to get me to do other things. Quick & efficient = happy customer
Melissa C. 6/6/2018
- Very satisfied. Quick and polite service. Many thanks.
Carol A. 6/6/2018
- She was very friendly and answered my questions
Timothy M. 6/5/2018
- A wonderful experience........The young Lady was very prompt & very professional..........What a great way to start the day..........
Doug W. 6/5/2018
- GET THIS GIRL A PROMOTION, A GENEROUS RAISE, RECOGNITION - SOMETHING! Amber IS my shero! She saved my trip to Hawaii, she cheered me up after breaking up with my bf and losing my job. Amber made my week. She is thoughtful, friendly, understanding, kind - all companies could use more people like Amber.
Osahon O. 6/5/2018
- Whoever I chatted with (online) resolved meh issue super quick!!!!
Carol J. 6/5/2018
- Vanassam was very patient and helped immensely. Thanks for the superb service.
Theodosia C. 6/5/2018
- Erica was prompt and professional, and fully answered my question. Thanks! Excellent customer service reps.
Amanda S. 6/5/2018
- Did a great job. Knew what we wanted and very helpful. We need more people like her!
Lydia H. 6/5/2018
- AGENT WAS PLEASANT AND EFFICIENT. MY REQUEST WAS HANDLED AND I COULD GET OFF THE PHONE
Dee L. 6/5/2018
- This is my first time to order and had a difficulty. Catherine was so nice enough to assist me and modify what needs to be done. Thank you!
Aaron L. 6/5/2018
- I loved how easy it was for her to understand my needs and to make recommendations. It was a great experience.
Mary Ann T. 6/5/2018
- I was grateful that the individual I spoke with was willing to agree to take my return items, even though they were a day or two over the 30 day limit. I live in a rural location that makes shipping somewhat of a chore. It shows me that your company is willing to bend the rules a little and not be so strict in order to bring a customer back for more business. This was my first HerRoom order; I'll be doing more business in the future! Thanks!
Michelle S. 6/5/2018
- The rep was able to look up my account and answer my question right away. Thank you!
Kate G. 6/4/2018
- the young lady was professional, patient, and courteous. You have a wonderful employee.
Robert M. 6/4/2018
- I am satisfied with the customer service agent who spoke to her supervisor and explained what I could do. I am not satisfied with HerRoom policy but will see how this turns out.
Jacqueline H. 6/4/2018
- I had to return the gown and robe I ordered because of the fabric. The woman who helped me was very kind and gave me great help on making the return. I will be very pleased if it is handled efficiently. Thanks so much!
Cathy R. 6/4/2018
- I called Friday with an issue due to a missing package and that customer service representative was not helpful at all. Today, this representative spoke to a manager and resolved the issue...Due to her helpful action, I will consider ordering from your company again. Thank you
Katja H. 6/4/2018
- great customer service. you have another excellent employee on your team!
Robert M. 6/4/2018
- I am pleased with the process and Vannessa was courteous and helpful
Mary G. 6/4/2018
- Excellent listening skills, builds rapport, offers suggestions. Thanks, Amber I hope I speak with you again.!😊
Kathleen L. 6/4/2018
- She was very helpful . I had some style numbers wrong but she was able to help me with the right item. She did a good job.
Harry H. 6/4/2018
- Customer Service Rep. Brittanie was awesome. I have been having trouble finding my bra size. I ordered several weeks ago and had to return due to bad fit, too big. I ordered a second time and I am returning this one due to the same issues still too big. But talked with Brittanie on the phone and I described my measurements and how the 40H was big in the band size and just a little in the cup size but my measurements say that is the size I should order. Because the size chart is so confusing I was not sure what size I should be ordering. I keep getting it wrong. So Brittanie help me settled on a 38E. I really hope this time it works :-) Great customer service. Thank you Brittanie.
Rachel H. 6/4/2018
- The representative was extremely helpful nice and polite. found object fast.
Iris F. 6/4/2018
- I have been looking for a good quality bra for over a year in Spain,there is none to be found.
Thank you so much for your fantastic service from fitting to shipping!
Denise C. 6/4/2018
- It took 15 minutes to get connected to a person, but once I was connected everything was great.
Melinda S. 6/4/2018
- I have always.got excellent service from you people that's why I keep coming back and always will , Thank You for being one of the best parts of my yesterday !!!
Susan V. 6/2/2018
- Sales girl was very helpful and polite. Found everything I wanted. Have ordered before, and love the merchandise. Thank you
Georgeann B. 6/1/2018
- having recently had a crummy experience with a different online undergarment shop, Lorena and Brittanie have been very helpful with my Her Room transaction.
Anna D. 6/1/2018
- Very patient ! Amber Allen was outstanding !! I appreciate her kind voice & patient guidance.
Cherryl F. 6/1/2018
- The best - your 3x really fits a 3x, like me! Lovely fabric, feminine touch of lace and fits, roomy, excellent craftsmanship - so I ordered again! Thanks!
Kristi A. 6/1/2018
- Brittanie was very professional, kind and willing to assist with my concern. She is a fabulous representative for HerRoom
Kristina M. 6/1/2018
- The person I spoke to was very pleasant and professional. My experience was excellent.
Patricia M. 5/31/2018
- I asked on a return and the representative answered me and I was happy with her help.
Liz E. 5/31/2018
- Representative was professional and thorough tracking with USPS. Gave me a realistic plan as well as gave me the option to call back if delivery issue was not resolved with USPS.
Aurora C. 5/31/2018
- Terrific CustomerService, terrific selection and sizes, and fast service. Thank you!
Joe D. 5/31/2018
- I have been looking for a good quality bra for over a year in Spain,there is none to be found.
Thank you so much for your fantastic service from fitting to shipping!
Patricia M. 5/31/2018
- Called your line and the person who helped me through the return procedure was very helpful. thank and blessings
Arthur S. 5/30/2018
- Easy transaction. Excellent customer service. Thank you!
Margaret D. 5/30/2018
- Catherine was Professional, knowledgeable, efficient, courteous, and did an excellent job taking care of my needs and concerns. I am very happy you have such people working for you.
Ralph C. 5/30/2018
- I wasn’t able to print my label from my upload but after calling your customer service, Catherine Salas was able to help me with the return process. Thank you again Catherine
Stacy R. 5/30/2018
- Thank you! This is so helpful. And let me say your site is the most helpful around in terms of pictures and extra information to aid you in making informed choices! I'm going with you over other sites that are offering sales because of how much you have in stock, the great, organized info, and your excellent customer service.
Jennifer F. 5/29/2018
- Rosemary was very courteous and professional. She checked on the issue, which required input from another department. While she had to place me on hold, she periodically checked on me until the issue was resolved.
Karen E. 5/29/2018
- Outstanding service , knowledgeable rep and my problem was resolved 😄
Joseph M. 5/29/2018
- Thank you again, what an amazing company. When I am finished with my last class for this semester - graduate school - I am going to spend more time on the website. How lovely to find a company that is so awesome. Perhaps this sounds funny, but your service is what I grew up with in Canada. There is an elegance to what you do and I appreciate it very much. Kindest regards,
Lois Caroline P. 5/28/2018
- Catherine has a great customer service attitude - friendly, helpful, and made me feel important. Thank you!
Cindy M. 5/26/2018
- Yisele was helpful and prompt throughout my return process. I felt well taken care of with my issue. Thanks!
Steven T. 5/26/2018
- The agent was very friendly and kind in helping me resolve my issue. I'm very pleased.
Jakeitha S. 5/26/2018
- I needed to add an item to an order I had placed earlier today, and Erica was able to adjust my order for me. I really appreciated not having to do a separate order with additional shipping. That was excellent customer service for me.
Lynda M. 5/26/2018
- Very satisfied with my phone order to your company customer service. Very courteous and helpful.
Annie K. 5/26/2018
- Amber was Professional, Courteous, and Respectful. I needed to cancel an order for a bra, and purchase a different one. My order for the first bra was in process. She took the time and effort to have it cancelled, and then processed my new order, all in a timely and patient manner. I told her how much I appreciated her and all she did to assist me. Thank you, Nancy Provine-Turner
Nancy P. 5/25/2018
- I am so glad you sell these bras they are the best for plus size they hold very well thanks for selling the best bras ever
Felicia W. 5/25/2018
- Great experience. Will continue to shop from you. Looking forward to receiving my order. Thanks!
RC S. 5/25/2018
- My request was answered quickly and easily. The chat representative was excellent.
Susan H. 5/25/2018
- I WAS SO HAPPY THAT AMBER ANSWERED MY CALL TODAY.. I also mentioned this to her. The two times that she assisted me this week has been such a pleasure. Amber has an Excellent and Friendly Attitude, and again she was a tremendous help to me. I replaced a back order with a new order in a different size. Amber successfully cancelled the back order and let me know that my new order would be shipped today. Amber gave me EXCELLENT CUSTOMER SERVICE. Thank you, Nancy Provine-Turner
Nancy P. 5/25/2018
- Erica did great my problem was with the system in that if i went to my orders i was disconnected other than that Erica was super and i am sorry i did not get to thank her when i was disconnected
Gerald G. 5/25/2018
- The agent who I spoke with was very professional, patient and nice. She took the time to double check everything and gave some good advice. She even asked her supervisor some questions before answering the questions. You are a fabulous company and I am glad I called the company instead of ordering on line so I could get some questions answered. Thank you
Cheryl A. 5/25/2018
- ALWAYS A PLEASURE DOING BUSINESS WITH YOUR COMPANY. LORENA WAS VERY NICE. HOPEFULLY, MY ORDER WILL ARRIVE SOON.
Irvin L. 5/25/2018
- Katherine was courteous, she listened to my needs, and she took care of my request in less than 5 minutes. Outstanding!
Candace P. 5/24/2018
- I was pleased with the help and advice I received. We discussed details regarding my search for a good fit and design that would be comfortable for my body type. I was treated with patience and a willingness to assist me.
Marcia T. 5/24/2018
- Lorena was wonderful ...........she understood the issue immediately and remedied the problem quickly and very very pleasantly ...........it was a pleasure to deal with her !
Simone Z. 5/24/2018
- Amber was a delight to work with this morning on my return/exchange/incorrect item received.
Helene B. 5/24/2018
- I love, love the Commando Slip and hope you always keep them in stock!!
Joyce R. 5/24/2018
- It was a great pleasure to speak with Catherine. She took care of my every need quickly and very efficiently. She had to talk to someone else and she said you would call me back which she did within a very few minutes. I was so impressed with her.
Leonard H. 5/24/2018
- Brittany was very helpful in resolving the problem with my order and found a creative solution to do so.
Grace O. 5/24/2018
- Vanessa answered the phone and she listened to my query, put me on hold more than once, answered my question(s), did what she needed to do to solve my challenge and sent me on my way. Definitely a valuable employee. Please thank her for me.
Nancy H. 5/24/2018
- Only company that accommodates my big bust. Thank you!
D Thompson 5/23/2018
- Extremly pleased! Great business! I finally fond my ideal fit: prima Donna bras After so so so many years of heart ache and failure.. so many brands nothing like Prima Dona Thank you for existing!!!!!
Mariana S. 5/23/2018
- I accidently ordered the wrong size on one of the bras. vanessam was very helpfull and fixed my problem. Looking forword to my new bras. Thank you
Betty W. 5/22/2018
- Beautiful service/great product /on time delivery just great
Virginia B. 5/22/2018
- Very helpful with her follow up on my request. She volunteered additional assistance which will be valuable for this current order and also for the future. She certainly deserves five stars!
Edna B. 5/22/2018
- Brittany was very pleasant and helpful to work with thank you
Tanya G. 5/22/2018
- She was able to advise me as to what I need to do with the brass that was broken. I followed her instructions to take pictures and email them that I did and is awaiting a reply.
Vita S. 5/22/2018
- Kind and understanding an asset to your company - my husband just passed and I did not realize pay pal was in his name gave your customer service rep my information and she got my order on the way - Thank her for her condolences
Cheryl P. 5/22/2018
- Britney was awesome helped me with order in less than 5 min was totally professional and asked if I needed anything else.
Tonya S. 5/22/2018
- Amber was very helpful and pleasant. I would recommend a raise for her.
Paula Z. 5/22/2018
- Even though I didn’t have my order number the lady promptly answered my question.
Maria C. 5/22/2018
- Erica was knowledgeable and helpful and fixed the problem quickly!
Angela V. 5/22/2018
- the service you offer is great-there was a question about my address with Visa, since we had moved and had not informed Visa, but it all worked out smoothly-I look forward to ordering more products from your company, and would recommend it for any one looking for bra-thank yous
Audry T. 5/22/2018
- The young lady was helpful in getting my package re-ordered.
John M. 5/22/2018
- Britannie was fantastic. I had trouble with a return on the website and she took over and straightened it out. I needed to return, exchange and change sizes on a backorder. A bit confusing. She did it all quickly and was very nice! Thanks Britannie!
Nicole B. 5/22/2018
- Competent, polite and pleasant customer service representative.
Philipa R. 5/22/2018
- Darla Guyer, the call center manager I spoke to after calling to arrange a return when some sports bras I ordered didn't fit, was FANTASTIC. She talked me through everything, answered all my questions, and managed to teach me loads about fit and how bras are manufactured just over the phone. I was truly impressed with her knowledge and even more impressed with her dedication to getting everything sorted - she stayed on the phone with me for nearly an hour advising me about the bras I was interested in, and processing my return/reorder. The new bra I ordered arrived today, and it fit great, I am very happy with it. It's clear that you put customer experience at the heart of your training, and that you empower your employees to help customers - it's obvious they take pride in their work and are very engaged. I wish more companies took this approach, I will definitely be ordering from you again.
Margaret E. 5/22/2018
- I bought the size I thought I should wear and of course and to return it for a bigger size. The customer service girl was great. I thought my time to return had past but she looked in up and told me exactly how to make an exchange. It was fast & easy. Thanks for great customer service.. I will definitely order again.
Patti N. 5/21/2018
- I was sent the incorrect size and she exchanged it for the correct size with FREE shipping. Great customer service response, Thank you
Linda A. 5/21/2018
- YOUR CSR WAS VERY POLITE, PROFESSIONAL AND THEROU. SHE ANSWERED MY QUESTIONS AND INVESTIGATED MY SITUATION AND SOLVED MY PROBLEM. BECAUSE OF THIS KIND OF TREATMENT I WILL DEFINITELY SHOP AND RECOMMEND “HER ROOM” TO EVERYONE I KNOW.
Cheryl B. 5/21/2018
- I clicked the link to print my label but I didn't know that would end my conversation. So I would like to thank Ericaw for her assistance! She was great! Thank you
Heidi M. 5/21/2018
- Your agent was quick and responsive. My problem was quickly resolved. I am very satisfied
Alicia S. 5/21/2018
- Yes, friendly and professional. Had the answers. Professional and warm. Had the answers !!
Victoria S. 5/21/2018
- I made a mistake in the size I ordered online. She found my order and quickly corrected my mistake. I'm very satisfied.
Maureen E. 5/21/2018
- I was thankful that we were able to resolve my problem with our mailing address without any further hang ups.
Frank T. 5/21/2018
- Getting the correct Order number was difficult - but once we got that, Brittanie was terrific. The items are on their way back now!
Toby P. 5/21/2018
- After a minimum wait to be transferred to a representative, I was happy to have a very nice young lady who listened to my discussion re: my concern whether my order had gone through since I was unable to verify it by pushing the submit button. She then said she would take the order herself.
Sharon S. 5/21/2018
- Brittany was wonderful. She was helpful instead of pushing a sale. Could I have her all the time when I call? THANK YOU!
Meredith R. 5/21/2018
- My order was incomplete and lacking paperwork. I explained the problem to your service rep and received a refund confirmation email within a few min.
Lynn G. 5/21/2018
- She was very pleasant, and helpful in answering all my questions about helping me with a return, as I got the wrong size
Teresa C. 5/21/2018
- Your "live chat" person, I believe her name is Windy, did an excellent job. She cancelled my order within minutes. (I cancelled because fit was wrong.) Thanks for the great customer service.
Chiska D. 5/20/2018
- Wendy was so helpful. She not only told me she would give my tel#s to management Monday morning, but she also said my bras would be shipped right after that. What a relief! I'm traveling for a year in Mexico...desperately need new bras...and planned on picking them up when I visit family in the Boston area while I visiting next week. I am very grateful for such good service and will call Monday morning to make sure you have all information you need.
Joyce M. 5/19/2018
- Lorena, Customer Service Rep, was professional and responsive and overall she made my experience GREAT !
Eedie C. 5/18/2018
- I’m so happy talk with Amber she know resolve my problems very easy and fast and very clear conversation, thank you so much
Evaristo H. 5/18/2018
- Very helpful and most willing to work with my daughter when I wasn't able to understand things, I do not order on line much for I don't know if things are going to fit or not and this was easy to exchange with the help of my daughter and the gal that helped me/us...........it makes things easier for me to do this again
Terri S. 5/18/2018
- Had great conversation with representative very helpful & knowledgeable about my situation
Claudine F. 5/18/2018
- The representative was very fast and efficient. She checked on my question and then, without being asked, finished the transaction. I am very, very impressed.
Joyce W. 5/18/2018
- Britney was beyond patient! She also had great knowledge of all the products I was interested in. Britney for president!!!
Suzanna S. 5/18/2018
- On my own, I tried to order two different colors, but the order continued to state two black. It did not specify nude was out of stock. w Your representative found it in nude. She was extremely polite and helpful.
Joan B. 5/18/2018
- I was having difficulty processing my return online. I could not progress past the first screen, so I called customer service. Actually, as I was speaking with Amber, I was also re-attempting to proceed online. And I was actually able to get to the screen where I printed my return label. So, just as Amber was about to assist me, I told her I was able to proceed online. I know she would have been very helpful. I was able to send the package back yesterday. Thanks.
Melissa T. 5/17/2018
- It was super quick and convenient to message with a rep and I’m glad this is a service you provide
Jennifer M. 5/17/2018
- Amber was awesome getting my order that was being processed at the time changed to my new address. Thanks.
Elizabeth A. 5/17/2018
- I was very pleased in your customer service. I had ordered a bunch of different corsets to try with my wedding dress but unfortunately none of them eventually worked. I was late in returning the items but the person I spoke to was very understanding. She allowed me to receive store credit instead. Now I can't wait to create my next order and see everything that HerRoom has to offer.
Natalie A. 5/17/2018
- Erica was prompt and precise with her response and it met my needs completely.
Shuktara S. 5/17/2018
- Amber could not have been more patient, helpful, and competent. Thanks for having such a good employee.
Dianne D. 5/17/2018
- Catherine was able to immediately answer my question. However, the best part was not being on hold forever and speaking to a representative right away.
Mary Jane Q. 5/17/2018
- I received a leisure bra from Her Room and was so thrilled with the fit I went on line and ordered 4 more. After a couple hours I felt the band was a bit tight and wanted to size up. It was after hours so I called today and asked to have the size changed. The order had not been processed so could change the size. It took less than 10 minutes.
Janie Q. 5/17/2018
- I had a very satisfactory conversation about what I wanted to purchase; the person that heoped me was polite and helpful. I look forward to the arrival of my new brazilian bikini panties!
Cynthia W. 5/17/2018
- She was polite and helpful within the parameters. I had hoped for a refund but that was my fault for not checking details in my too busy life. I understand the need for time limits for refunds, and am grateful she thought of credit for me.
Besty R. 5/17/2018
- AMBER - terrific! Friendly, helpful, professional. Understood the problem, fixed the problem I created. Amber is wonderful - thanks for hiring such great customer service reps! Made my day!
Patricia N. 5/16/2018
- Amber was friendly, efficient and knowledgeable. I did was not aware of the other product lines and Amber guided me to them and I am sure to order from them in the near future. Also, the cooperation in tracking and replacing my order is greatly appreciated.
Carol R. 5/16/2018
- she answered my question and it was the answer I wanted. She was able to be very specific regarding when my refund would be processed. Thank you
Leslie K. 5/16/2018
- I was treated very well. I was promised a return label that arrives shortly and also sent the correct item I ordered. The women I spoke with was wonderful and very knowledgeable.
Sheila F. 5/16/2018
- Amber - SUPER! Order got goofy - Amber un-goofed it. She called me re the order. What's better than that? GREAT CUSTOMER SERVICE. Thanks much!
Patricia N. 5/16/2018
- The customer service rep was courteous; she's a good listener and did not make me feel like she was rushing me off the phone to get to the next call.
Marilyn S. 5/16/2018
- I am very pleased with the assistance I received to resolve my order exchange and subsequent new order. Love your website and excellent customer service!
Chasidah R. 5/16/2018
- Very good website - easy to navigate. I needed to contact someone through your Chat Room. She was quick, responsive and helped me completely. Thank you
Paul D. 5/15/2018
- Brittany was very helpful especially considering I changed my order. I appreciate the courtesy.
Barbara T. 5/15/2018
- I HAD AN ISSUE WITH THE FIRST ORDER I MADE THE GAL WAS VERY HELPFUL AND CANCELED IT RIGHT AWAY SO THAT I COULD RE-ORDER. THANK YOU VERY MUCH!
Sarah G. 5/15/2018
- I just had to change my order and cancel but appreciate your staff and your inventory. I will keep you in mind to order again. Thanks.
Barbara F. 5/15/2018
- She was wonderful. Helpful and because it went smoothly I’ll definitely be shopping at her room again.
Elizabeth G. 5/14/2018
- Rosemary was great and helpful. She was able to confirm my address and assured me that my order would ship on time.
Jonathan B. 5/14/2018
- The person was friendly and helpful as well as patient with me thank you
Gerald G. 5/14/2018
- very helpful, I was trying to find where to return one of the items I bought, and purchase something else.
Dorothy R, 5/13/2018
- I appreciated your willingness to let me know that my order was on "back order". I was in a bit of a hurry and so I cancelled it. Erica was cheerful and immediately addressed my request, thanks Erica !
Ellen S. 5/12/2018
- Erica was extremely helpful and courteous. Resolved my issue with getting into my account to be able to review purchase history so I could determine today's purchase. She is a keeper!
Elizabeth B. 5/12/2018
- The representative that assisted me was courteous, friendly and professional. It is so important to have good customer service employees. 👍
Kathy M. 5/11/2018
- Another wonderful and exciting purchase. Thank you for offering so many products to choose from. I always end up buying more than I planned. It’s hard to stop
Leonard H. 5/11/2018
- VERY friendly and helpful and patient as I stutter . Couldn't have been nicer or more professional ☺☺☺☺
Richard B. 5/11/2018
- Catherine was very helpful and answered my questions promptly and knowledgeably. I've enjoyed my shopping experience so far. The bras are for my 88 year old sister-in-law. She has no access to a computer.
Sandi U. 5/11/2018
- The customer service rep was helpful, friendly and knowledgeable. It was a positive experience
Patricia Thorp 5/11/2018
- WINDY WAS PATIENT, KNOWLEDGEABLE, HAD GREAT COMMUNICATION AND WAS VERY KIND AND HELPFUL. WINDY IS A GREAT FIT SPECIALIST. THANK YOU
Mary M. 5/11/2018
- Ms Darla was professional, courteous, and worked with me to solve my problem to an acceptable resolution. It was an excellent Customer experience, and I appreciate how well she took care of me. I continue to be a Her Room Customer for a variety of reasons - but Customer Service like I experienced today is why I will remain loyal. Thank you!
Robin R. 5/11/2018
- Someone responded to my phone call quickly and answer my question just as quickly. Much appreciated.
Lorette K. 5/11/2018
- Courtney helped me resolve an issue with an order I placed last night. She was very helpful.
Sharon B. 5/11/2018
- I do not feel that comfortable ordering on line...therefore I like to use customer service I was very happy with you representative and am looking forward to receiving my order soo
Sarah R. 5/11/2018
- Was struggling to order on line and get the discount I thought was available so I called. She explained that my size and style was not included in the sale😕 price so I only ordered one instead of two. Very pleasant experience .
Mary H. 5/10/2018
- great service she was very efficient and professional!!!!!
Charles G. 5/10/2018
- Amber was able to answer my question quickly and directed me to the correct screen on your site.
June C. 5/10/2018
- Amber was great. She helped me understand the chnages to the system regarding refunds. She processed a refund to my account that was processed in Herroom about a month ago.
Belinda K. 5/10/2018
- Wow...she was great..fast, efficient, pleasant..Thank you :) :)
Frances C. 5/10/2018
- I am doing an exchange with my order. Very satisfied with help I received guiding me to do the exchange. I will be sending the package out today.
Leeann A. 5/10/2018
- Hi I am Mrs D and dress ad a women just about every day love every minute of it because that I get great quality of lingerie witch make every women fell very feminine and special witch is an honor to be dressed as a women and prod of it.thank u
Dennis A. 5/10/2018
- I needed a different size & had questions about which would fit as the ones i ordered weren’t. I had a very tight timetable as I needed the new bra within a few days. My son is getting married on May 19th! Catherine answered my questions & then since I need to have delivery within a few days she offered to follow up to see my order will be promptly on it’s way to me with following its tracking & contact me so I won’t worry. Now that’s great customer service!
Randee C. 5/10/2018
- Amber was great. While she wasn't immediately able to fix the issue (I wasn't expecting her to, either) she took many steps to resolve the issue and move it along to people who can fix it, beyond what I was expecting when I made the call. So, while I am still very displeased with USPS and their CS, I was very pleased with HerRoom's CS and Amber in particular.
Leeann B. 5/9/2018
- Your employee helped me with my return with ease. It was a very nice experience. I am impressed with Her Room
Suzanne H. 5/9/2018
- Amber was awesome! She was able to quickly resolve my return and exchange issue.
Natalie S. 5/9/2018
- Hello, Although I'm still processing information with Amber, she has been very helpful with my problem. Not sure yet when we will have a resolve. Enjoyable to talk converse with!!!
Steven R. 5/9/2018
- I m satisfied with the service when I called but I’d not have called if the refund for my return would have be made promptly
Elisa R. 5/9/2018
- I am very happy with the help I received. The Lady that helped me deserves an A+
Esther H. 5/9/2018
- Through live chat my return was verified, and I thought very efficient. Thank you
Karen V. 5/9/2018
- I appreciate very much the helpful videos on your website. I am shopping for my 92 year old mother in law and I watched every one that applied. I also appreciate the detailed descriptions...
Kate S. 5/9/2018
- Your representative are friendly, knowledgeable, and helpful.. What more could a customer ask for
Rochelle P. 5/8/2018
- Lorena made the transaction extremely easy and comfortable. What more, she was very knowledgeable on the products, shipping questions, et al. I look forward to ordering with her again if it works out that way.
Johny M. 5/8/2018
- I am satisfied with the gal answering my call BUT you no longer make the bra that I wanted. I was ready to order 4 or 5 of these bras but you only had 1 in stock and no longer make them. That was disappointing. Now I have to begin the 'bra hunt' which is never easy.
Judith V. 5/8/2018
- I am not good on computers. your customer service gal Katherine was knowledgeable, spoke well, explained clearly and was pleasant and polite. congratulations on having such an excellent employee
Elizabeth B. 5/8/2018
- Lorena was extremely helpful and very professional in handling my call and request. So I'm most definitely very satisfied.
Polly E. 5/8/2018
- I completed my order on-line but then closed the window before the order went through. I call you customer service number and Amber took my order over the phone. She is helpful and friendly and everything went through. Thanks so much, Amber.
Linda G. 5/8/2018
- Great experience. Even though I had been told incorrect information regarding the exchange She corrected every thing is giving me my paypal refund and mailing new item expidited shipping at no cost. So glad I called so this could be straightened out. Thank You
Kathy H. 5/8/2018
- I am completely satisfied with the help from customer service representative. However I don’t understand why it takes so long to take care of issuing the refund.
Ellie G. 5/8/2018
- The customer representative was very helpful; she was able to substitute the back enclosure bras (I recently ordered) with front enclosure bras - very satisfied.
Sherrill L. 5/8/2018
- Looked into return/exchange delay and sounds like it will be fixed promptly.
Katherine C. 5/8/2018
- Great experience! Wonderful sales associate! She went out of her way to help me to help me !!!
Deborah W. 5/8/2018
- Amber was terrific! She was kind, helpful, knowledgeable, and friendly. I also appreciated that she took the time to find out when and if, you'll get more red G-Strings? Amber knows what I'm talking about. Thank you Amber and thank you Hisroom. P.S. I hope Amber gets some some sort of discount for lingerie for HER room. Stay cool and sexy :-)
Oscar C. 5/8/2018
- Great service, she was friendly and willing to help with my search for an item.
Norma L. 5/8/2018
- Thank you for your help Britney. Keep your smiles coming over the phone lines.
David M. 5/7/2018
- I had a problem with a return and it said an item was not returnable. Upon the call she was able to clear it up and I continued with the return.
Patricia P. 5/7/2018
- The person I was chatting with was very helpful. Answered all my questions. Courteous as well.
Gail T. 5/7/2018
- Great customer service. He girl was very accommodating and immediately resolved the situation.
Yelena G. 5/7/2018
- catherine was courteous, personable and knowledgeable. a pleasure to speak with her.
Cathryn G. 5/7/2018
- It was disappointing that the original panties were not available but the refund was handled very well and have already placed a new order.
Terry K. 5/7/2018
- The person I spoke with was very informative and helped me re-order the new items.
Barbara S. 5/6/2018
- The customer service rep was fantastic. She answered all my questions and explained the procedure for an exchange. It could not have gone smoother. I am very grateful. Thanks for great service.
Patti N. 5/6/2018
- The customer service rep was fantastic. She answered all my questions and explained the procedure for an exchange. It could not have gone smoother. I am very grateful. Thanks for great service.
Patti N. 5/6/2018
- The person I spoke with was very informative and helped me re-order the new items.
Barbara S. 5/6/2018
- I was so happy to find pantslips after several years of trying, and wearing one that has to be over twenty years old and in bad shape, that I was babbling like an idiot, but Catherine never lost her cool and put up with me all thru the process. She even laughed a couple of times. I cannot wait to receive these pantslips! And be assured that I was very happy with Catherine,
June E. 5/5/2018
- I have the hardest time finding bathing suits and I gave up online shopping awhile ago, but figured I’d try this site out for suits for my honeymoon. Though I had to send stuff back, I did end up with two tops that work and are cute and the return process was very easy! Thank you for making things less of a hassle for me :)
Brooke D. 5/5/2018
- I accidentally ordered the wrong size bras and they sent me a link to exchange. Erica was great thanks!
Dana K. 5/5/2018
- Do not change a thing. I am over the moon how easy it was to make this order. I am not at all IT so when I shop online or try to set things up it is a visit to the outer limits. Look forward to doing business with you again. Keep up the good work. Can't wait to receive my order. From your very happy and new customer
Cynthia C. 5/5/2018
- I was having some system issues trying to do a return/exchange online. Darla was awesome! She was super patient and worked her problem solving skills. She was able to figure out the issue and hooked me up with a return and exchange. The kindness of your staff makes me super excited to continue to do business with you. I manage a CS dept, so I know how hard it is to find fantastic CSR's who are kind, caring, and passionate about helping the customer. I realize Darla is a Mgr herself, and no wonder! She is truly leading by example.
LeSharing H. 5/4/2018
- Brittanie was very helpful - went out of her way to give me good directions for a refund. I enclosed the below message in the package and will mail it tomorrow... I opened the envelope at one end, using a scissors. Big mistake on my part. One pair of the six was too close to the end that I opened, and I cut a hole in one pair, on the edge, by accident... Today I spoke with Brittany on the phone and explained my predicament. She said she would make a note of this...
David F. 5/4/2018
- The girl that answered the phone was able to help with my returns and credits on my card. She knew what she was doing and made me very happy. Thanks again.
Carol B. 5/4/2018
- Timely delivery just as promised. I love the packaging. Awesome job!
Sgaron G. 5/4/2018
- Both email customer service help and Brittanie, when I called just now were very helpful in getting my problem resolved!
Cindy G. 5/4/2018
- I spoke with Windy who was very helpful. She assisted me in other replacement items which I have just ordered.
Patricia R. 5/4/2018
- I'm satisfied with the representative who helped me today, but unsatisfied with the length of time to receive credit from a return.
Anna C. 5/4/2018
- She was great. Researched and found my info even though I didn't have all of my information. Thanks
Tangerae C. 5/4/2018
- Happy to have a quick and easy resolution to my concern about getting a refund for my return. Thanks!
Katie O. 5/4/2018
- What do I think of Her Room. I love your company and all the products you offer. Though HR is not the only company I buy from but HR is at the top of the list. From Live Chat to ordering you can count on excellent service. I have never had a bad experience or the wrong item sent. I wear mostly panties and there is so many beautiful styles and companies to choose from, Thank you.
Greg H. 5/3/2018
- Your customer service is excellent. Best I've dealt with. Definitely a satisfied customer.
Sheryl S. 5/3/2018
- Slip up on mailing address. Likely a carrier issue. Your Customer service was fantastic!
Ken H. 5/3/2018
- Amber checked my account and when I said that I had gotten different notifications, she asked her manager to check. When I realized that the error was mine (confusing reports from the credit card), she told me that her supervisor was saying the exact same thing I was. In other words, she didn’t just say “okay” and end the call, but made me less embarrassed by my error.
MaryAnn M. 5/3/2018
- I am a 71 year old male who has never ordered women's underwear before (I know!). My first attempt was a big mistake. Catherine not only helped me with the return, but also gave me an informed tutorial and great advice on panty sizing. She was friendly, personable and had great sense of humor. Best customer service rep I've ever talked with. She should be considered for a promotion!
Pam M. 5/3/2018
- Amber was very helpful and professional. I feel good customer service is more important than anything in todays world. Good customer service will keep me shopping at a store, or be the reason I never shop at a store again.
Sandra L. 5/3/2018
- She was very nice Very friendly and understanding the issue
Mike H. 5/2/2018
- I am sickened by some of your reviews. Never have I experienced anything but professionalism and great customer service. with your organization.
Carol L. 5/2/2018
- Katherine was most helpful in finding the panties that I was looking for as I was not at my computer. She was also most discreet and made the ordering process very comfortable. I love Her Room and will continue to use them for all of my needs. A loyal customer.
Joe P. 5/2/2018
- Amber was very kind and helpful. She solved the problem quickly and with grace.
Fran K. 5/2/2018
- She walked me through the website process to return 2 bras so that I could reorder the correct size. I am 75 and was pleased to find a customer service rep who had patience. I will be ordering again. Thanks to Rosie !
Ann P. 5/2/2018
- I have made several phone orders, and have been very pleased with the customer service reps who have assisted me. I am happy to find the size I need and get multiples of it. :-)
Stephanie V. 5/2/2018
- I accidentally closed the chat before saying thank you. She was very quick and did exactly what I was hoping she could resolve!
Lauri D. 5/1/2018
- I am a senior lady. I had trouble ordering the correct size. She was very helpful & explained how to order the correct size & made the exchange for me. Thank you.
Andrea A. 5/1/2018
- Amber was professional, efficient, communicated well and was very friendly. It was a pleasure to speak with her.
David K. 5/1/2018
- Very courteous. Quickly identified the issue and gave me the information I needed.
Mark G. 5/1/2018
- I didn't want to use my credit card on line because computer may have been hacked.I wanted to place order and pay for it by speaking to a live person and was very happy to be able to do so..I think this option should be available at all times.
MaryAnn K. 5/1/2018
- AMBER WAS VERY POLITE AND VERY EFFICIENT. MADE MY EXPERIENCE A PLEASURE CONTACTING HERROOM TO DISCUSS A RETURN/REFUND ISSUE. GREAT CUSTOMER SERVICE! THANK YOU, SUE ANTON
Susan A. 5/1/2018
- Fast service! She knew exactly how to help and I was off the phone within 5 minutes. Amazing!
Ernan M. 5/1/2018
- Catherine was very polite & helpful. I could understand her speech very clearly! I appreciate that in a phone call. I couldn't find Shadowline panties on the enternet, so called your customer service & Catherine found them after I gave the item no. from my last order. So grateful that you still carry them!
Velma H. 5/1/2018
- Had trouble getting into my account but we figure it out. Friendly and courteous and helpful sales person!
Linda N. 5/1/2018
- Great customer service - professional, courteous and helpful!!
Sylvia O. 4/30/2018
- Needed help going back to print area as I had lost it. Rosey helped resolve issue. Thank you!
Carol S. 4/30/2018
- No complaints at all. Your rep was very helpful and took care of me in record time. She was very courteous and knew what she was doing! Great job!!
Cindy A. 4/30/2018
- Not happy about the back ordered bra, but Windy took care of my questions and request to cancel my order very quickly and courteously.
Susan S. 4/30/2018
- Lorena was very sweet, nice and helpful. She thanked me for calling and to have a nice day. 👍
Laurie D. 4/30/2018
- Erica W. is amazingly fast- she solved my issue instantly! Thank you.
Joan S. 4/30/2018
- represenative was cordial, professional and solved my issue in a timely matter.
Mary C. 4/30/2018
- I am commending a customer service representative, AMBER for her excellent service in finally ending this nightmare that I have been dealing with a refund I have been trying to receive since April 9th. After repeated phone calls and e mails to the "head man", this lady "got it fixed"! Thank you Amber!!
Veronica S. 4/30/2018
- I was having difficulty making up my order on the computer so I called your phone number and Amber placed my order for me. Thank you.
Genevieve B. 4/29/2018
- With little information from me, Windy and I together managed to get through from "no shipment" to the actual dates and other info required to insure I get my refund. I truly appreciate her patience with me - a senior citizen who needs willing help like she provided. Many thanks to Windy a star in your organization!
Joanne S. 4/28/2018
- I had a crisis wear I accidentally Oder the same order twice I spoke with one of the representative and she spoke with her manger .They went above and beyond to cancel one of the orders for me .where I work at we go by platinum service.And this definitely was great platinum service Thank You
Diane D. 4/27/2018
- I had called to see if my item had been received by you (as a return). Amber checked on it and immediately issued my credit. Thank you for such prompt service!
Mary M. 4/27/2018
- Wendy was fantastic, quickly and politely answered all of my questions . I am very satisfied with the help I received today! I really enjoy your site and your customer service, thank you so much!
Kristal H. 4/27/2018
- The Customer Service representative was able to answer my question about a return I haven't received a credit for yet. She said to call back on 5/4 and if I haven't been credited by that time we'll go to the next step. Efficient and professional customer service. Thank you.
Kathleen H. 4/27/2018
- HerRoom Customer Service is worthy of more than 5 STARS. I shall be ordering again in the future as needed. An excellent company to work with.
Ginger M. 4/27/2018
- Kind caring people ready to help with any thing🤗
Delores S. 4/27/2018
- we had a little mix-up with my order, and amber straightened it out. i am very pleased with the service she gave me
Cathryn G. 4/27/2018
- She was the best and beyond helpful !!! Give her raise!! She deserves it big time!!
Holly M. 4/27/2018
- Brittanie made the requested adjustments and took care of my issue very professionally and to my satisfaction
Monica J. 4/26/2018
- Super helpful and my confirmation email came through, that was re-sent, literally while I was on the phone with the representative. Great customer service!! And she even told me that my order has already shipped. Love Her Room, best bathing suit options anywhere!!!
Nicole C. 4/25/2018
- The customer service rep who assisted me was very helpful and resolved my issue. Very friendly and professional.
Jennifer D. 4/25/2018
- Your representatives are to be applauded as they were all knowledgeable, helpful, patient and pleasant.
Lynda R. 4/24/2018
- This was a brief conversation. I just needed to add something to the address but the person I spoke with could not have nicer. Best regards.
Betty G. 4/24/2018
- My husband loved them munsingwear briefs and you have the only tall 2X cotton tee, he isn't that large but over time they shrink, in FL we rarely have cold water.
Dinel H. 4/24/2018
- I always have a pleasant, efficient experience whenever I deal with Her Room whether on a purchase or exchange or a wrong size. Everyone I speak with has been courteous and willing to please. I am very happy with Her Room!
Carole B. 4/23/2018
- the agent was very helpful given my situation. i was given a one time forgiveness for being late. I would shop again with your company
Carol N. 4/23/2018
- Amber was so pleasant. It made my shopping experience easier to where I would definitely purchase from the company again
Gina Q. 4/21/2018
- Chat was very nice and they found the error and adjusted the duplicate order.
Dinel H. 4/21/2018
- Very helpful and pleasant customer service rep that helped me work thru an exchange.
Nancy T. 4/21/2018
- Customer service was fantastic, very patient. Even though my problem could not be solved, the customer service rep went above and beyond to help me fix it as best as she could. End result was just returning because it would not allow an exchange. Very polite!
Trista N. 4/21/2018
- Brittanie was professional, knowledgeable, and able to cheerfully handle my problem and re-structure my order. She was the best customer service rep I've ever spoken to at Her Room.
Laura M. 4/20/2018
- Extremely kind and competent, she addressed my issue in just a few minutes. Great customer service. I will continue to buy from you because customer service is very important to me. Thanks!!
Leslie G. 4/20/2018
- Erica was a great help, fast and efficient even with an incorrect order number. Somehow I failed to read my original order and ordered two instead of one. Therefore the return. Again, thank you all for the instant help, Ruth
Ruth L. 4/20/2018
- Windy was quick to answer my question. I didn't have to wait for an email back from your company because she was right there. I love the live chat option.
Clarissa F. 4/20/2018
- I had a prompt answer to my phone call and am very satisfied with the results of making a duplicate order return without paying shipping. Thank you.
Michael B. 4/20/2018
- Very pleasant experience. Knowledgeable very helpful! Will order again!!!!!
Kerry E. 4/20/2018
- The customer service representative was courteous, patient, efficient and pleasant. Thanks very much!
Susan S. 4/20/2018
- I'm grateful that they were able to solve the problem as well as able to calmly deal with the situation and the person (upset Autistic woman).
Rich C. 4/20/2018
- The customer service representative was patient and searched for the merchandise I had no item number for, gave me a description and I ordered. I hope it fits well when it arrives. she was pleasant and knowledgeable
Janice Z. 4/19/2018
- Very satisfied! I felt I had an in-house bra fitter helping me. She made several suggestions and I will be ordering them both.
Ruth P. 4/19/2018
- She was so much help. Alter talking to her I knew exactly what I wanted. Will be ordering more and I hope Lorena is the one who takes my call. She was friendly, laughed with me, answered my question. All around execellent. Give this girl a RAISE!!!
Kathy H. 4/19/2018
- Just wanted to tell you how happy I am with my order. Was exactly what I needed and it came so fast. Thank you!!!🤗
Kimberly D. 4/18/2018
- I just received my first order placed with your company and I am extremely pleased with the way the order was organized and nicely folded in the mesh bag which I will use for traveling. I look forward to using your fine company again for my lingerie purchases.
Laraine H. 4/18/2018
- I HAVE ORDERED SEVERAL ITEMS FROM HER ROOM. THE BRAS AE GREAT, SO COMFORTABLE AND PRETTY. I ALSO ENJOY THE LINGERIE. NICE QUALITY ON MOST ITEMS. I DEFINITELY WILL RETURN.
WINONA W. 4/18/2018
- I had a sizing question which was made more difficult by the fact that I was entirely sure whether the bra I had was UK or USA sizing. I thought it was UK so we went ahead on that assumption & Erica gave me excellent suggestions on how to deal with a few issues I have with the bras I bought after a professional fitting. She also gave me suggestions on bra styles for short waisted women as well as wireless bras with good support. She was very knowledgeable, very patient, very helpful.
Jane D. 4/17/2018
- The phone assistance was fast, efficient and personable. Thanks
Pam F. 4/16/2018
- Great service..a trustworthy company to deal with. Just sent a lengthy review...with much thanks to HerRoom and Erica D (CHAT ROOM). for her professional help in the follow-up on one order. My three orders included RHONDA SHEAR lace bra 672P is so beautiful and so comfortable. Great COMPANY
Genevieve M. 4/16/2018
- The service was very helpful. I appreciated how quick it was taken care of and nohassle. Great customer service-thank you
Janet D. 4/16/2018
- Erica was extremely helpful! My order was complicated, as I'd bought something online from you guys yesterday. So I wanted to add a bra to my order, but needed help finding what I was looking for--Erica quickly found it. Then I added in a third item, several pairs of Jockey panties that came three to a box, and I couldn't find the exact kind I wanted, but Erica found them for me. She then double-checked to make sure I wanted three boxes, not just three pairs. THEN I asked for the total dollars being spent! Erica calculated it quickly, and added in what I'd bought yesterday, everything all together. The whole conversation was really helpful, and Erica's assistance was extremely smooth. She definitely knows your inventory, and how to help a customer. Please give Erica a raise! Cause there's no way I could have done all that by myself. :) Phew!
Elizabeth S. 4/14/2018
- Thank You for your help. I am very happy to have found your company.
Wendy E. 4/14/2018
- My 18-year-old daughter had been searching for months for a very specific bra needed to wear with the bridesmaid dress she will be wearing in her sister's wedding. The dress is backless and my daughter is a DD so a difficult combination. We had literally given up and started looking into options like buying and altering a bra to work until I found your website!
Your site was literally the only place that we found a bra that not only would do but works PERFECTLY! It seems like such a minor thing but when you wear a DD the though of not being adequately supported is a daunting thought. My daughter's self-esteem was crushed and she was considering not participating in the wedding. Now, next week, I will watch my oldest daughter get married with my youngest daughter confidently by her side and you cannot know how happy that makes me for both of them!
Thank you for being there in our time of need and for carrying such a wide selection of items not just for the average but for those outside the norm!
Linda J. 4/13/2018
- I just wanted to say thank you! I have been struggling with sizing. I even got fitted at a name brand store and their fit was just wrong. They were off by two band sizes and I have spent the last few months uncomfortable. I used your sizing guide and solutions to bra fit problems advice and I finally know my actual size! I bought 4 bras in that size and they all finally fit! Thank you! Thank you! I will be coming back to you to buy bras in the future. Keep up the selections and good product advice. :)
Michelle K. 4/13/2018
- It was very easy to order (by phone) using my customer bag from on-line. It was a quick and easy experience!
Gail J. 4/13/2018
- Just wanted to let you know I like doing business with Her Room. This is the second time I have ordered and have been very pleased with your service. Will continue to do business with you in the future.
Marina O. 4/11/2018
- The slips are great quality. Better than I expected. Thank you!
Diana B. 4/10/2018
- So far I love this site, the service and the merchandise. I hope this continues. It is not easy finding large size bra's even in with the clothing stores for large women. There really should be more designers that take the design of bra's for large women more seriously. I know the cost is a factor but I would think a well made product will keep customers coming back. I would. Thank you,
Ann V. 4/5/2018
- SHE WAS SUPER HELPFUL AND NICE PHONE SUPPORT PERSON HELPED ME, NOW I AM JUST WAITING FOR MY PACKAGE TO ARRIVE. TY
Robert S. 4/2/2018
- Amber was very helpful in assisting my questions! She was able to also tell me my return was received! She was great-knowledgeable, & polite
Marita K. 4/2/2018
- representative was polite, and accurate. gave me the information I needed. She was very efficient and so, so helpful.
Linda B. 4/2/2018
- Brisa was excellent, as a matter of fact I would love to talk to her every time that I have an order to place! 👍🙂
Patricia L. 4/2/2018
- It was very helpful to be able to talk to an agent on line today since your call number is closed. I loved that she, Erica, was able to add to my order on line without having to open another order and go through the signing up process again. Also nice that she could help me with a discount because I get your emails and what drew me in today was the 70% discount on clearance. I was looking for a discount because the budget is tight and I shouldnt have ordered anything, but hard to resist that torquoise item when I was browsing. thank you for Erica's freedom to please me. LaJean
LaJean G. 3/31/2018
- I loved that I was offered expedited shipping. That helps since I was expecting this order to be here already
Robin C. 3/30/2018
- The rep I spoke to helped me with my issue right away. It seemed I ordered an item that became final sale before I received it - 5 days after I placed the order. She noted my account so I could return the item(s) that didn’t fit. She made another note on the account too. She was very helpful!
Elana R. 3/30/2018
- Your customer service agent was the best! Thank you Brittany was wonderful and so helpful!!
David B. 3/30/2018
- Lorena was patient and repeated the instuctions. She was clear, concise and calm.
Jane F. 3/29/2018
- The person I spoke with on the phone was FABULOUS!! She was very friendly and found the info I needed.
Susan S. 3/29/2018
- Very kind and helpful. She walked me through everything I needed to do to make a return.
Jo Ellyn K. 3/29/2018
- Perfect, question answered and resolution within 2 minutes. All Customer Service should be this easy! Thanks!
Jerrery P. 3/29/2018
- Mikela, Was very sweet and helpful. I appreciate good service as I work in customer service and do appreciate when I get good and friendly help!!!
Renee H. 3/29/2018
- Amber was very helpful in my purchase. She tried to find a bra that would work for my situation and I appreciate her efforts.
Tonie P. 3/29/2018
- Micheala was very helpful. She took her time to explain everything. Fast. Solution oriented. Much appreciated
Donna H. 3/29/2018
- The bras didn't work for me (bands curl up), but your customer service if great!
Barbara M. 3/28/2018
- Just completed printing my return label. Amber suggested waiting a little while for the system to get rebooted. It worked just fine. I really appreciate her help. eagerly waiting for my other bras to ship that are on back order.
Mary C. 3/28/2018
- Items were received 1 day earlier than expected. Nice Look just like the pictures. Satisfied customer!
Margaret M. 3/28/2018
- I am satisfied with the service I received today. All my questions were answered satisfactorily.
Vicki W. 3/28/2018
- Amber was awesome! Amber helped me with a customer service call this morning. I called with a return question specific to two items I purchased that don't fit. I did not have my order number having misplaced my paperwork. Amber was able to look up my records with just my name and zip code. I have a very common name, so Amber laughed and patiently found my records. She answered all my questions, and even gave me additional helpful information about this wonderful company HerRoom. I will definitely be doing a lot more shopping with HerRoom. A great experience!
Andrea J. 3/28/2018
- I love HerRoom return policy. I recently purchased two bras but had fitting issues with them. Unfortunately, I had to return them. HerRoom made it very easy for me to do so and a refund has been made on my credit card. I will gladly use HerRoom in the future when the need arises.
Ada W. 3/27/2018
- Amber was fabulous! Handled my questions with smarts and kindness. She was very sweet and patient! Helped me immensely!
Victoria B. 3/27/2018
- Amber addressed by problem quickly and professionally and provided outstanding customer service.
Ralph H. 3/27/2018
- She is a phenomenal representative of His Room/Her Room I will be spealing to her again tomorrow and am very much looking forward to conecting She is a delight and very knowledgeable
Mary P. 3/27/2018
- I phoned to let your service know that I sent a bra back and re-ordered another size. I wanted to know how long till my credit is sent to my credit card. Thank you
Rebecca P. 3/27/2018
- I ordered $120.00 worth of merchandise receiving no shipping additional cost, then wanted to add two items to that order, which was very difficult to do, but Yesele was able to handle the problem in very satisfactory manner. Thank you.
Carolyn M. 3/27/2018
- Amber helped me as the pkg I had sent to a friend had either been refused by the friend or it had been delivered. Found out this AM by speaking to her sister, that the pkg had been delivered to her on the 19th, but by being 90, she had not remembered receiving it. Sister said slips were beautiful and that the friend had simply not remembered having had the postman delivered them. All is well now..........and thank you Amber for being so helpful.
Sharon T. 3/26/2018
- Amber VERY professional, quick and warm. You are lucky to have her! Thank you!
Deirdre M. 3/26/2018
- Very quick response to my question. Resolved my problem right away.
Barbara B. 3/26/2018
- Amber was wonderful! She helped me through the return process because there was an issue on your site, and when I told her why I was returning the bras, she recommended two other styles that may better suit me. Great service!
Tammy S. 3/26/2018
- She was most helpful and made adding to my order easy as it hadn't shipped yet. Also very personable and friendly and it was Monday morning! :-)
Karen L. 3/26/2018
- made a purchase a month ago and was only satisfied with one; however I was so satisfied that I purchased two of the same in different colors today.
Angela C. 3/26/2018
- You rep was very helpful and assisted me so I could sign in on my account and place an order and submit a return. Thank you for your wonderful customer service. Your returns are easy and the selection is outstanding.
Melanie W. 3/25/2018
- You should appreciate to have Moreia on your team. She truly handled my problem like a pro!, if it wasn't for her calm voice and her paitnce you would have a very unsatisfied first time customer. She is been by far one of the best customer care person I have come in contact. I also want my 10% credit back to my card as I understand first time clients get 10% discount. Thank you Moreia
Soussan M. 3/23/2018
- The issue with my return was resolved and I'm satisfied. The customer service agent on the phone was helpful and handled my call quickly. Thanks!
Mariko S. 3/23/2018
- Your represenitive and helpful and polite. Very positive experience!
Patricia D. 3/22/2018
- I am a senior person and some of these things are difficult for me your customer service rep made it as simple as she could have and I did get through it so I do appreciate it very very much hoping to use your facilities again I have to find the right size I have lost a great deal of weight
Carol H. 3/22/2018
- Such a polite and helpful young lady. She was so willing to be helpful and was. She is a credit to your company.
Nancy L. 3/22/2018
- I was very impressed with the speed with which my order was handled . thanks so much for your wonderful service
Thomas S. 3/21/2018
- A pleasure to speak with a well informed representative who immediately solved the issue. Thank you!
Lois B. 3/21/2018
- MY GAL WAS KIND, HELPFUL AND POLITE 5 STARS FOR HER!
Betty N. 3/21/2018
- I had a live chat and the person on the person on the other end resolved my issue. I am happy with your products and website. Thank you.
Sallye D. 3/21/2018
- Representative was very friendly and answered all my questions. Thank you
Kim L. 3/20/2018
- Lorena was very friendly -- and efficient. She helped me log in to my account, and walk me through the process. A+ customer service! Even though I did not keep 3 out of 4 of the items that I ordered, I will definitely order from HerRoom again!
Mardee H. 3/20/2018
- I was having some issues with getting the order number to come up on my account.. .When I talked to one of your on line team members, that person was a very big help in everything in bringing up my order number to my account to helping with starting an exchange/refund. I enjoy doing business with someone who will take the time and help me and not make me feel like I'm "bothering" them. From now on I will continue to purchase my bra's from this company!
Trisha P. 3/20/2018
- She was super helpful and came up with a great solution to my issue.
Cameron Y. 3/19/2018
- Ericaw was extremely helpful and courteous and handled my issue quickly
Debra K. 3/19/2018
- They are always very helpful to me in and I appreciate that It is always a pleasure to call and get my questions answered thank you so much
Vicki G. 3/19/2018
- Not only was the experience good, but I forgot to utilize my discount and customer services was really a pleasure to work with to ensure I received credit, making the experience that much more successful.
Peter P. 3/19/2018
- Answered all my questions and helped me determine the right size! .She stayed on the line to help with my return and sent me links to bras that would work for me! Great! Thank you!
Elaine H. 3/19/2018
- thank you for your help. I truly appreciate it as your customer service helper was wonderful.
Beverly S. 3/19/2018
- I was given clear easy instructions for processing size exchanges for mr order. I appreciate the service. Thank you.
JoAnn G. 3/19/2018
- I have ordered from HerRoom for a long time. I love their bras and panties and their great customer service.
Dianne E. 3/19/2018
- Amber is patient and an amazing help everytime I call!
Debra C. 3/19/2018
- I received the help i needed, found my bra's and they are perfect. Will order more. Thank you, sincerely Jackie.
Jackie R. 3/19/2018
- Thank you very much for being kind and easy with my return. I really appreciate it and will continue to use your website. I love the selection for large breasts!!
Sat Hari K. 3/19/2018
- Perfect.... very helpful.... polite... everything..... thank you.... Kathy
Kathy R. 3/19/2018
- Very helpful, efficient. I was able to return the package yesterday less than 24 hours after receiving it. So sorry two of the items did not work out, kept the rest.
MaryJoy V. 3/17/2018
- Yisel was very helpful and courteous A pleasure to deal with.
Bette S. 3/17/2018
- Very professional and accommodated my request. Thank you.
Carolyn M. 3/17/2018
- Making the return for an item that did not fit properly was so easy. Thank you for your assistance & your abundant resources & guidance on finding the proper fit.
Nancy R. 3/16/2018
- The person, Maria I believe was very professional and helpful. She patiently assisted me with maneuvering on site to process my return as I am not experienced with that type of work on websites. I was impressed with her sincere friendly nature. I would do business with your company again.
Pamela B. 3/16/2018
- I was very satisfied with the service and will not only refer Her Room to my family and friends, but I like Vanity Fair the best because it's made of nylon and it slips between covers. Thanks.
Nancy K. 3/16/2018
- Your website is easy to navigate. My orders have always been accurately filled.
SANDRA C. 3/15/2018
- So easy doing business. I chatted because I made an error and the agent fixed it immediately. So happy I found you. I bookmarked your website.
Claudette S. 3/15/2018
- I am elderly and struggle with computers. Your employee could not have been any nicer. She helped me with every issue and was as nice at the end of the call as the beginning!Thank you
Janice C. 3/15/2018
- Your representative was very nice to a lot of time with me and we were successful and finishing the printing of the label which I could not do alone I thank you for having someone this talented and knowledgeable and kind will do more business with you simply for return process is easy thank you
Catherine G. 3/14/2018
- I was concerned about my return charge, and your customer service person was patient, personable and professional. She made the correction and I was so relieved. Thank you so much!
Diana W. 3/14/2018
- Your rep was great helping me deal with my self inflicted dilemma. YOU GO HerRoom!!😀😀👍❤
Elizabeth M. 3/14/2018
- I was able to successfully cancel two backordered items with no hassle whatsoever. Customer service rep was very competent and friendly. BTW, you have an outstanding website that is very easy to navigate.
Colleen H. 3/14/2018
- This is my second order. Loved the way my first order came, in the nice fabric bag. Customer support has been great and they have been helpful.
Thelma R. 3/13/2018
- My Live Chat was very good. The representative was polite, and I was impressed by how quickly I was connected. The only reason I didn't give 5 stars, was I really hoped I could make a color-change in the products, since I only placed the order a short time ago. Other than that, I'm sure my daughter will be pleased to (hopefully) have bras that actually fit! I'm sure I'll be placing future orders!
Cheryl B. 3/8/2018
- Thanks for taking the time to send this email. I have never shopped at your site before today, however, your message makes me feel more confident to purchase from your company and because of that I can tell you that I will use your company first before using another sight for these particular items. Thank you.
Mike L. 3/6/2018
- Thanks so much for your prompt and professional service! Love herroom.com
William L. 3/6/2018
- A question of validity of order was caught by your team. They called. I checked that the order and delivery were valid. Nice job to your security/fraud team.
Anne M. 3/6/2018
- You guys are amazing!!! The bridal shower was tomorrow the package was supposed to be here today and you fixed it. The lady on the phone was totally amazing . I wish I knew her name. I can’t believe you went beyond the call like that. She called UPS and is overnighting me another package and canceled the one that did not get here on time. I am super impressed! After a totally crappy day that had nothing to do with you, you guys make me smile. Thank you!
Vickie W. 3/2/2018
- Great website and Quick shipping. The customer service was friendly and helpful. Good job!!!
Vickie W. 2/28/2018
- I love your products. I appreciate the speed at which my problem was handled. The options and sizes are simply awesome. Thanks.
Melinda D. 2/27/2018
- Thank you so much for giving me my behind back. The 916 RAGO padded panty did its job of filling in my behind.in the right places. Carol M P>S> Wish I had this panty when I was a little girl. My bottom would have felt better after spankings.
David P. 2/27/2018
- You are quick to respond to new orders and in your shipping. Your on-line chat help was great! Thanks!
Barbara P. 2/27/2018
- That was a very nice customer thank you note. I don’t usually respond but wish you well giving women a good place to take care of them self
Anne N. 2/25/2018
- Hello, I was very happy to find your web site and be able to purchase my personal items from you, it was just by accident that I found you. I have forwarded the web site to others, and so hope each one helps.
Barbara T. 2/23/2018
- I just wanted to send you a comment about your personnel being very helpful to a bachelor with breasts... It was nice to chat with personnel that were committed to helping me with this situation. They new what to ask and how to make me easy to talk to them.. I would have never gone to woman's fitting room to try on bras if I had died...This is not a testimonial but a sincere thank you..
- Just wanted to say I just love "Her Room"
I recieved my first order today of Berkshire Pantyhose and I just love em !! I will be buying more !!!
I am a very proud male Crossdresser, I am a very satisfied customer, Thank you !! xoxo
Marcie L. 2/16/2018
- Brisa was very helpful and walked me thru generating my return labels. Excellent customer service!!
Charlotte B. 2/16/2018
- I'm happy with the service provided by Micaela, but not so pleased with the sizing information about needed to order based on UK size in order to get the right US size. I had missed that notation in the sizing chart and so was shipped a larger bra than needed. I realize that HerRoom is an international company, but I can't be the only person who expects to order a US based size because I'm based in the US. Seems like this could be solved with programming that would take note of the orderer's location and present the correct geographical sizing.
Kristin M. 2/15/2018
- This was my first time to deal with HerRoom. I was buying a Valentine present for my wife. Brittany was a big help It actually took about 3 phone calls to get the order placed due to a bad connection on my cell phone. Brittany was there each time and did a great job making sure I sure she got all the information correct and the order completed. Thanks again Brittany
Joe T. 2/14/2018
- Good Morning: I LOVE the Playtex fit bra style # 4888, I am very heavy in the breast and I forget that I have a bra on when I wear this bra. It is the most comfortable bra that I have ever worn. And believe me, I have bought some very expensive bras over the years. Please pass this information on to Playtex. Thanks for carrying this bra.
Patricia S. 2/14/2018
- Lorena was patient, kind and considerate. I have never ordered a personal product such as a bra (over the phone line), so I needed someone to answer and explain your product and to understand my predicament in ordering a back support bra that will fit, since I have breast implants that had to be replace on 3 separate surgeries.. Knowing my "needed" exact size is very difficult. Thank you, thank you to Lorena for her excellent personality.
Barbara R. 2/12/2018
- I really loved the bag that my bra order was delivered in! I don’t know if it was meant for a laundry bag...but I washed my bras in the bag and they come out beautifully!
Jean W. 2/10/2018
- the young lady who took my call was personable and very helpful...I LOVE HER ROOM !!
Candi G. 2/9/2018
- JUST WANTED TO LET YOU KNOW THAT I RECEIVED MY COMFORT BRAS AND I LOVE THEM, THANK YOU.
Nancy R. 2/9/2018
- Just wanted to drop a note to say I received my 2 bras yesterday...and they fit wonderfully. Thank you so much for helping me. It is so hard - almost impossible - to find my size anywhere in a store. Thanks again....!
Shirley R. 2/9/2018
- Just wanted to say , I love your products !! I am a Crossdresser full time and I will be a customer for life !! Thank you for helping me be as sexy and alluring as I can be !! Love You All !! Marcie Lynn xoxoxo
Marcie L 2/9/2018
- EXCELLENT CUSTOMER SERVICE! I AM A FOREVER CUSTOMER NOW! ITEMS RECEIVED PROMPTLY, NICELY PACKAGED, AND OF GREAT QUALITY! THANK YOU!!
Rita J. 2/8/2018
- For years, HerRoom has given us quick, reliable, and friendly service, and an unusually wide selection of products. Sometimes I need help in picking a present for a dear friend; I still can't tell a demi from a T-shirt or a three-quarter cup, a corbeille from a balconnet, just by looking at it. (Maybe some other male customers can, but I can't.) Brisa (spelling?) was very pleasant and efficient. Your "Fitter's Comments" on each product are especially helpful. Thank you. Keep up the good work.
David C. 2/8/2018
- Nice to hear a friendly but professional voice from a customer service representative. There are only a few of them.
Lourdes W. 2/8/2018
- I had made a mistake on size and realized it right after finalizing the order. The customer sales rep was willing and able to make the correction at my request. I am most grateful.
Judith W. 2/7/2018
- Even though I pushed the wrong button, your very kind worker help me. She was so patient to an elderly person. You are fortunate to have such a person there giving your company a good reputation Thank you
Carol A. 2/7/2018
- The lady I spoke to was very courteous and very helpful. She made sure that all my questions were answered and that all my concerns were addressed before ending our conversation, which I appreciate very much. Thank you again for a wonderful service.
Virginia P. 2/7/2018
- Thank you; I have spent HOURS looking for this bra in 3X; the sizes elsewhere only go to 2x which are too tight; and as a small cup size woman, I need the little pads to not look completely out of balance! Thank You, Thank You, Thank You!
Donna D. 2/5/2018
- Easiest cancellation I've ever had to do. Had the email come in at the same time chatting with the agent. Took approximately 30 seconds to complete everything. Agent and customer care perfect. Thank you!!
Tana L. 2/3/2018
- I called because I ordered some Olga bras and didn't like them and wanted to return the one I didn't wear. I also had a shopping cart with a few bras and wanted advice on the brands. Brisa was able to give me the advice I needed. She was friendly and helpful. I hope I can become a repeat customer.
Wendy S. 2/2/2018
- Amber was amazing!! She spent time with me and very patiently guided me in finding a suitable exchange and the steps necessary to get my return label. I was so grateful she was the representative I ended up with! Because of Amber my returned items are in the mail and my exchange is ordered and will be here soon.
Renee H. 2/2/2018
- Your site is very easy to navigate through. Once I found what I wanted, I placed the items in my cart, then placed the order. All the billing and shipment information is readily available. Thank you for making this so easy... I will be a return customer in the future.
Donald S. 2/1/2018
- I would like to thank Elizabeth for helping me with a question on Live Chat!!! Thank You so much for taking time to email different option types of bras that I might like!! Ill be differently ordering from you from now on .Thank You again and Have A Very Blessed Day. :)
Tashia H. 1/26/2018
- Super helpful in with my holiday promotional gift card numbers, cards of which I "saved" so securely, I even forget where I hid them. :/ THANK YOU!
Alycia V. 1/18/2018
- My question was answered immediately by Rose. Best experience I've had with a help chat! Thank you!
Nicole B. 1/18/2018
- The website is so easy to use and when I received the merchandise it was presented so nicely and the return information is easy. Very well done!!! Thanks so much
Nancy T. 1/18/2018
- I have purchased bras and panties from Victoria's Secret for many years. I visited their website recently and was disappointed not to find the cotton bras I had ordered in the past. Because fiber content is very important to me for a number of reasons, I left their website. I typed "cotton bras" into my search box and the description of "HerRoom" sounded like just what I was looking for. I ordered a bra that looked like just what I was looking for... I will recommend HerRoom to family members and friends who are also inclined to choose cotton.
Ellen D. 1/14/2018
- I was so excited to find the pants slips. I have been looking for some for quite some time. I have received them and already love them... It will be nice to have some new ones to wear. Thank you for still carrying them.
Andrea H. 1/12/2018
- I just received my new robe. It is so beautiful, warm and stylish. I love it!! Thanks
Dawn K. 1/12/2018
- I ordered 4 Lilyette bras--a wonderful bra, so good that I ordered two more. thanks
Margaret S. 1/11/2018
- I just wanted to say that I am very happy with my purchase. I had been getting a front closing cotton bra from a local KMart store that went out of business. On line I was having trouble finding a bra close to my old one. If I found the size I couldn't find the color. On and on it went. I was getting frustrated.
I took a chance on your store and the bras I have are better than my old ones. They are more comfortable and don't ride up when I raise my arms. The little draw string bag is a nice touch.
Sydney P. 1/7/2018
- Excellent service. learned that I will have a very hard time finding my size at the store. I bought 3 bras in 3 different colors and I love them. I will use your site for all my lingerie needs. Happy I found you!
Jacqueline T. 1/5/2018
- I have small band size, large breasts and am very pear-shaped. Department store personnel are always uncooperative and doubtful that the size I take is correct. Many have fought with me and have had me in tears. I usually have to put on a bra they think will fit to show them my breasts dropping out of the bottom of the bra to "prove" my band size. Going to buy bras has been an awful and humiliating experience for me and I would generally end up with at best one or two ugly, uncomfortable bras. I am so happy that I found your store. It was exciting and fun to find so many stylish bras in my size. It is so nice to be able to see everything that might fit rather than having to work with a badly trained and doubtful salesperson to find the few bras in the store that may be close to fitting me. Thank you so much!
Jody R. 1/3/2018
- I spoke with Megan on the phone earlier and she was so kind and accommodating to my request to do a late return in exchange for a store credit. As a film and tv producer, sometimes my work takes me away for months at a time. I regret I didn't process my return sooner, but I am VERY grateful you made an exception. Looking forward to cashing in that credit for some new HerRoom merchandise! Much gratitude for your accommodation, and as always, I LOVE your lingerie!
Serina H. 1/3/2018
- I’m really pleased with the products on your site. I’m a recent breast cancer survivor. Before my journey began,
I wore size 42L,M....I’m now size 44DDD and I love shopping on your site. I love the products and the affordable prices 😁
So glad I found you!
Linda J. 1/1/2018
- Hello. I just wanted to say how pleased I was to find my 2 new bras inside a cloth bag - nice packaging! I can use this bag for shoes and other items as I travel a lot. I will definitely order from you again.
Kathleen T. 12/29/2017
- I love your website with all its selections, great fit tips, and very helpful sales team member who answered my questions.
Jenny D. 12/27/2017
- She was very kind and accommodating!! Love this site and all your reps for always meeting my needs! Never thought I could find a 32g to make me comfortable!
Victoria R. 12/27/2017
- Herroom is a great company and all the women I have a delt with have been very helpful and polite. I am a very satisfied customer.
Maylan W. 12/27/2017
- The person I talked to was very polite, pleasant and helpful. After I finished talking to her, I felt the issue I called about could be resolved. She was very professional and understanding.
Bonita K. 12/26/2017
- thank you! customer service was very helpful and pleasant. as always, i appreciate the selection you offer and the ease of both ordering and returning. thank you thank you! happy holidays!
Therese P. 12/22/2017
- Your sales associate was very helpful and polite. Once again im telling my friends all about what a pleasure it is to do business with you.
John L. 12/21/2017
- Was very pleased with the service I received from a pleasant and knowledgeable representative. I have a hearing disability and I must read what is being said. Thanks to your rep. For her patience and understanding. I had my problem solved in a timely and professional manner.
Helen M. 12/20/2017
- I am older & have a rough time navigating web sits for shopping. Breisa , the young girl who helped me was so patient & kind. She walked me through the site for the items I needed. She patience & was so very kind. She knew exactly what to do to help me. I hope when I order again, (and I will), I get her. Please tell her "Thank You", from a very satisfied customer. PS: Love the items you carry.
June F. 12/19/2017
- Just got off the phone with Darla concerning a shipping issue.Darla was so kind and reassuring that my order would definitely arrive before Christmas with an upgrade in shipping to two day.It was my mistake that I didn't notice the delivery time, but she took care of my problem without hesitation. That's what I call customer service...it is refreshing that customer service is still alive and well.Love it, love HRHis business,I will definitely be purchasing from you guys in the future.
Melody M. 12/18/2017
- I'm so glad that my order is resolved and exchanged for the bras I wanted due to me not having the right size information. Looking forward to buying from you again as it's very hard to find size HH bra sizes. Thanks a lot!!!!
Diane W. 12/15/2017
- B was super helpful in looking into expediting the shipment of my Next Day delivery order. Very pleased w/ the service and looking forward to future purchases with you guys! Thank you and happy holidays!
Travis H. 12/14/2017
- thank you for sending my wife the panties she asked me to order for her. She received four of the 12 panties which I ordered, but I realized that you will send the remaining 8 pairs when the back order is available. Thank you again.
Harold N. 12/14/2017
- Yes you guys are great keep up the good work I can't think of anything that I would change happy holidays
Tony M. 12/13/2017
- I had a complicated return and Brisa earned the gold star and blue ribbon for PATIENCE way beyond the call of duty. I am not really computer savvy and what would have been nothing for someone familiar with the ins and outs of your system of returns was scary to me. She stayed with me the whole time which surely must have driven her crazy. My hat is off to this excellent employee of HerRoom.
Sharon L. 12/12/2017
- Nice & beautiful thick plush robe! I know my Father-in-law will be so pleased!!! He's a very big man & it looks plenty big enough & long as well for these cold winter mornings! Searched & searched for a robe like this that was high quality AND at a nice price!!! ( Oh, & it came early too!) Thank you! ;)
Christy B. 12/12/2017
- The most educational and user friendly bra website ever!
Catherine R. 12/11/2017
- SOOOO Happy they or shall I say the lovely lady that help me out getting a gift that is sooooooo very hard to get for my Mother.
Susan W. 12/11/2017
- Thank you for making the return process easy, and for answering all of my questions. The representative was friendly, professional, and efficient. Thanks again.
Vincent C. 12/9/2017
- This morning I placed a large order of $100.+. Shipping was free due to order size. This afternoon I remembered that I needed additional under-garments. This added up to roughly another $60. The customer service rep said it was too late to add on more items to the original order as it already went to the warehouse; however, after verifying the first order, she kindly credited me the $5.00 shipping fee for the second order. I think this was very good customer service. I will definitely buy from your site again! Keep up the good work!
Pam B. 12/8/2017
- It's really nice to receive good customer service! My email I sent inquiring about my order was answered promptly with all the info I needed. My phone call was answered quickly and I received friendly professional assistance. Thank you so much and please keep up the good work! Happy holidays to you all!
Michele S. 12/7/2017
- I love the website, is very clear, easy to place an order and the customer service help was excellent. Most of all I'm very relieved to know that they double check the shipping and billing address and made sure it was me and not somebody else placing an order with my credit card. Hopefully my mother will be please with the quality of the merchandise when she gets it. Thanks a lot for your great service
Giovanna M. 12/7/2017
- Quick and friendly response. Fixed the issue while we are on chat. Couldn't have been better.
Timothy M. 12/7/2017
- Very professional and took care of my concern right away. Great customer service.
Deb S. 12/7/2017
- My wife loves your bras and panties that I get for her every Christmas! She loves the way they always fit “just right” and are very comfortable to wear! Your prices and specials are awesome as well! That’s why I keep coming back...
Terry B. 12/4/2017
- My return was received and a refund was to be sent to my card. I am pleased with your service and very pleased with the item I ordered to replace this one with.
Isabel J. 12/1/2017
- Excellent inventory, prompt delivery, easy returns/exchanges. What more could one want? Thank you.
Madelaine G. 11/30/2017
- great prices and easy to purchase. There was an error in my purchase and I called customer service immediately and they corrected it with no problem!
Debra B. 11/28/2017
- So far I like everything about your establishment. The website is awesome & easy to Navigate. The CSR Rep was efficient & also friendly. She took care of my needs in a very short time. Love that ... so far I am hooked.
D. L. 11/28/2017
- I just want to thank everyone of your team for doing a great work. Tomima, your additional details to bras are more than helpful, makes it easier shopping online for bras especially when it comes to choosing between the different styles. The fact that I could easily return some ill-fitting bras is a huge plus, and the customer service, the online chats helped to explain and fix any issues. I will continue to shop and recommend HERROOM to all my family and friends.
Samuel U. 11/28/2017
- Emily went over and above in taking care of my return for me! That is why I love HerRoom and will never order from anywhere else!
Brooke K. 11/27/2017
- excellent service. since I couldn't use my printer, she gave me the address to return my purchase. it was quick and efficient!!!
Phyllis K. 11/27/2017
- The young lady was very helpful every question she answered she help me with the website she was very good thank you
Maureen S. 11/27/2017
- Just wanted to drop you a note to say great web design! The shopping cart was highly functional and the website easy to navigate. I actually got fitted over at Intimacy (or whatever they're called these days), but when I went to their site to check on the bras they fitted me to, it was clunky and I couldn't find what I know they have. I really like the small things that made your shopping cart so responsive, such as the $$ until next reward balloon. Good info, not too invasive.
Randy B. 11/26/2017
- I ordered a nightgown in a size large, then I had second thoughts about the size... it was helpful to talk to a real person! I decided to get a large and an extra large, find out which fits best and return the one that doesn't fit. I hope the nightgown is as nice as it looks on line. Great price with the markdown! Carol
Carol S. 11/25/2017
- My Customer Service Representative was EXCEPTIONAL! Please extend kudos to her or a job well done as I was impressed AND pleased with her! With Appreciation and Gratitude.
Catherine R. 11/24/2017
- I made a mistake with the size. It got changed immediately. Thank you
Marielucienne E. 11/24/2017
- The customer service representative answered all my questions and solved the minor issue with my order. I'm very happy!
Megan Q. 11/21/2017
- KEEP DOING WHAT YOU ARE DOING!!!!! I HAD MADE A PURCHASE SEVERAL YEARS AGO AND WAS SO IMPRESSED WITH YOUR PACKAGING...SO PERSONAL!!!WHEN I SEARCHED THE INTERNET FOR JUST MY SIZE BRIEFS, I WAS HAPPY TO SEE THAT YOU HAD THEM ON SALE. I WAS CURIOUS WHETHER YOU STILL HAD THAT PERSONAL TOUCH...AND...YOU DID!!! SO, MY SUGGESTION REMAINS THE SAME...KEEP DOING WHAT YOU ARE DOING...
- Thank You for such Great Customer service ! Also for this personal touch. It is people Like you and Companies like Her Room That keep me coming back. I love your products and I will let You know How they Fit. I will be a shopper with you for life. Thank you again for your superior service.
Bradley M. 11/17/2017
- Very positive interaction with associate. She was very knowledgeable and helpful.
Joan K. 11/17/2017
- I recently received my new Glamorise wireless sports bra and it's everything I desired: comfortable fit, PERFECT fit, the girls are not popping out, and I don't jiggle when walking. You are my one and only place for bra shopping. I'm so happy you exist and don't have to do anymore searching on where to find a bra.
Sherell J. 11/17/2017
- She was so pleasant and made me glad I was doing business with such a quality company
Jerry B. 11/15/2017
- Very helpful. She made my online shopping experience a breeze. Thank you.
Elizabeth T. 11/15/2017
- I have always been satisfied with your customer service
Latha D. 11/15/2017
- I received my order today and it is exactly what I wanted. Thank you.
Barbara F. 11/14/2017
- I had a great lady helping me. I had no problems understanding her and she had no problems with my order. Thank you for you help.
Lisa C. 11/14/2017
- The rep had more patience than I deserved. She was extremely patient, very helpful and very kind. She deserves at least 6 ******
Janet H. 11/14/2017
- Thank you for allowing me to return three separate orders all in one box!
Nancy S, 11/14/2017
- Love, love these panties. So glad I found your company. Also ordered underwear for my husband...
Gayle S. 11/14/2017
- 1st time customer I rate 5 star because my purchase arrived on time & was everything I expected !! I will be ordering again even if the same purchase + will recommend to family & friends thanks HerRoom for NOT being a scam !!!!
Quantika D. 11/14/2017
no suggestions, just praise. Both my daughter and I are very difficult to find sizes, and finding this site has been like finding the holy grail.
I've always had to choose 2 out of 3 (sexy, fits correctly, does what I want), while my daughter had given up on finding a supportive wireless bra in her size. Because of the amazing selection of sizes and styles you offer, we were both able to get exactly what we wanted for the first time in our lives.
Just as importantly, the wonderful information you offer on each bra(and on breasts) meant we were both able to get the correct fit.
I sell plus size ladies clothing and will be recommending your site to all of my customers and colleagues, especially those who are hard to fit.
Heather H. 11/13/2017
- I was excited to purchase the Elomi Amelia bra one I have worn for years that is no longer available at Nordstrom’s so a friend recommended HER ROOM Then I asked the representative if Elomi had a racer back bra she suggested the Etta in 42F Thank You for being my new Bra Shoppe
Raini C. 11/11/2017
- I am a new customer and very pleased with what I have received so far. I am looking forward to receiving the back order items. Can't wait as those items are for a wedding on December 16. The office staff is very nice and have explained everything in terms I can understand. I will be placing orders again in the future. Thank you all very much.
Sylvia M. 11/11/2017
- I do enjoy ordering specialty items from your site and am always happy with my purchases and also happy with the way this return was handled. Windy was very helpful and solved my problem immediately. Thank you.
Jere S. 11/10/2017
- Erica was very quick to help me and very nice. I really liked how quick the issue was resolved. It's why I always buy from y'all.
Elizabeth R. 11/10/2017
- Very patient customer assistance, she helped me find some seamless underwear, and pointed out when a new shipment will likely arrive. I have often shopped here, and always had a positive experience. THANK YOU!
Patricia M. 11/9/2017
- Brisa talked me through the return procedure -- easier than I would have thought. She was very courteous and helpful.
Colleen D. 11/9/2017
- Brisa was very pleasant to speak with. Very professional! She was able to help me get to the screens And prepaid label i needed for returning my items.
Jacquelynn T. 11/9/2017
- You guys are the best!
Nice that even Plus sized woman can actually buy sexy undies...every other store makes me feel like 100 years old.....Luv ya all ♥ I received my smart and sexy bra today. Am I a B or a C,,,, NO! I wear a 42DDD and proud of it!
Keep up the great work ♥
Carolyn B. 11/7/2017
- Amanda was so sweet, professional, & patient. I had some questions on the item I was interested in - Rhonda Shear cotton support tank, where the size stamp on inside back of item was confusing to me. It read 1XL, I know size 1X, & I know XL. BUT it confused me a bit to see 1XL. She was great, order completed & she did a great job. Thank you Amanda & thank you HerRoom!
Sarah K. 11/7/2017
- Was having trouble with a return but Nataliem solved my problem. She was so kind and very patient. I will surely recommend HerRoom to others.
Pauline H. 11/7/2017
- Your company never disappoints!
Renee H. 11/7/2017
- I called to find out how to return two bras I purchased for my granddaughter. Wrong size,what do I know, I'm 81. The lady I spoke with was most helpful. I will be at the post office tomorrow. Thank you. P.S. My granddaughter loves your products so I'll be back.
Albert H. 11/7/2017
- Thank you, for the wonderful priced bra's.
Aleta M. 11/6/2017
- Representative was very helpful with her suggestions for proper fit of the new bra. Love your website. Best one I have ever encountered.
Norma Jean M. 11/6/2017
- THANK YOU FOR TAKING SUCH GOOD CARE OF MY EXCHANGE. EXCELLENT CUSTOMER SERVICE
Rhonda H. 11/6/2017
- The rep was very helpful and made some good suggestions.
Robyn F. 11/6/2017
- She suggested I get a another size and also explain the difference between sizes she was very very helpful Thanks Omega
Omega H. 11/5/2017
- Shortest customer service call I ever had to make, polite, efficient and could understand! Great rep, I'd keep this one : )
Lynn W. 11/3/2017
- Fast and efficient chat service. Love it. Thanks.
Blythe M. 11/3/2017
- I had excellent help from Brisa who walked me through the returns process online and remained polite and positive when I made errors and was slow at the process. I really appreciated her support!
Gail J. 11/2/2017
- Have had my eye on the Natori sports bra so it was nice to know it was available. My size is very hard to find in department stores.
Tina H. 11/1/2017
- Stephanie helped me as much as she could. She took time to explain measurements and sizing for me. She was a great help.
Florance B. 11/1/2017
- Exceptional customer service representative- she was courteous, friendly, professional and solved the problem and followed up with me the next day!
Lynette G. 11/1/2017
- Brisa was extremely helpful. I miss my cutoff return period but she managed to get me approved to having my order exchanged. She assisted and resolved my issues. She is efficient and a good problem solver.
Intan F. 10/31/2017
- Emily/Erika was efficient and timely with cancelling my order and answering my inquiry regarding a return. Very pleased with the chat application.
Gwendolyn F. 10/30/2017
- Positive feedback! I just want to thank you for your descrlption of the history of Lanz of Salzburg. My mother wore their nightgowns her whole life, and I wear their flannel pj's exclusively. Today I wanted to find out where they are made and did a google search for history of the company and only your site offered me the explanation!!
Thanks for this great customer service.
Erin R. 10/29/2017
- Sent a lovely flannel gown to my best friend. She loved it.. Warm and soft and cute!
Felicia K. 10/27/2017
- As an old woman not used to ordering on line, or having to return anything, I was nervous. The chat was helpful, patient and I am extremely satisfied.
Jeanette S. 10/27/2017
- Your customer service rep was great! She was patient, clear and very helpful.
Evangelia M. 10/27/2017
- I have been ordering many bras since I have gone from a 36 to a 38 but the two I have ordered fit differently. We have three places and I need to replace my old bras and these will be wonderful. Great bras and now I have several sizes for when I gain or lose weight. Thanks for keeping everything straight with all these orders. You are terrific.
Maylan W. 10/26/2017
- I am not so great on the computer an Natalie was a big help to your c0mpany caters to women who are full figured and plus size I think that is terrific not to many places around do that so it is good to know I Wil spread the word because full figured women want to feel glamorous too
Lena R. 10/26/2017
- the young lady that took my order over the phone was very cordial, helpful. patient, and certainly an asset to your organization. keeper
Linda M. 10/26/2017
- I love my items! They fit perfectly and were just what I was looking for!
Elaine R. 10/25/2017
- Your website gives excellent descriptions of the bras; I especially appreciate that you show the back so I can see how the straps lay as I have a problem with sloping shoulders. The steps for ordering are easy. The items arrive quickly and it is easy to return items you are not happy with. You make it easier to find the "right" bra instead of walking all over a store. It made it easy for me to experiment. I ordered, and kept, a $142 bra because I just had to see what kind of bra is worth that kind of money. The Prima Donna Deauville is worth it! (though it is a bit wasted on this old body). This bra definitely is special and worth it! The ladies on the phone are very helpful. And last but not least, you have great variety. I did not compare prices because I was determined to find "My Comfortable Bra" before I die and your website makes it easy. Thanks
Myra F. 10/25/2017
- It's always a pleasure to work with Her Room. It's a favorite site of mine, xoxo!
Patricia M. 10/25/2017
- I wish every woman shopping experience could be so wonderful as mine is when I shopping with you. They are always ready to help me no matter the question. Thank you
Brenda B. 10/25/2017
- Ms. Emily was VERY helpful with my situation. It's so hard to describe something across the screen, or even the phone, when a true visual is necessary. Ms. Emily was patient with my explanations and sought thorough answers. Thank you Ms. Emily!!!!
Teresa D. 10/25/2017
- I love the way your company treats your customers. Also your company/Rep is very helpful and polite. Thank You
Yolanda S. 10/24/2017
- I really appreciate that a discount code that I forgot to enter with my order was honored. Erica answered my question quickly. Your website is full of great information and helpful questions to get the right fit. The selection of bras is really comprehensive. I'm very pleased to have discovered your site.
Maureen V. 10/24/2017
- Nikita was very sweet, kind, patient with me & VERY professional!! I do appreciate her so much!! Also.... I LOVE your Bras & the way they fit!! I have bought them over the years & told my friends & neighbors about them and they all love them too! I have several different styles and will continue to purchase them in all available colors!! I sleep in the ones without the underwire. So comfor- Table!!! Thank you again
Lynette H. 10/24/2017
- My issue was solved really quickly. I was not put on hold. I spoke with an agent immediately who gave me my order # in under a minutte
Jessica H. 10/24/2017
- I would be thriled to let you know! I have had spine surgery so some info I had written down was downstaris..........and she worked with me to help me remember those notes She was patient and laughed when I made my silly jokes.
Constance M. 10/23/2017
- I was very satisfied. I asked the customer service representative about credit that I should be receiving for some items that I returned. They said the package was received and they would process it and it would/could take up to 72 hours to see credit on my account where debit card is linked to.
Arlene P. 10/23/2017
- Great service from your company always! Thank you!
Eloise M. 10/23/2017
- I had some questions about my orders and the rep that I spoke to was very friendly and very helpful. Thanks !
Roger D. 10/23/2017
- Hello, this was my first purchase....and I must say I am totally pleased....very nice....and sent well packaged....and promptly..
Grace S. 10/23/2017
- Wendy was Awesome, She was quick to understand I needed the product to go to the correct address and name. She was quickly able to correct my errors and let me know all was well and that she had taken care of the order corrections. Very pleasant person.
Vivian S. 10/21/2017
- At times, instructions were slightly hard to follow. And, I was sometimes wondering if she completely understood my questions. But, all-in-all, very good experience
Kari H. 10/21/2017
- I recently ordered from your website for the first time and I'm very pleased. Thanks you.
Sharon S. 10/21/2017
- I tried to order online but it would not respond when I hit place order. It just froze So I called and Megan offered to place the order. She did and was very helpful Great Thanks
William M. 10/20/2017
- Agent was extremely helpful and professional
Sara Marie J. 10/20/2017
- The representative was very helpful in directing me about my return and reordering
Cecelia N. 10/19/2017
- Thank you Tomima.... I just discovered your site when googling a zip up robe.... I love beautiful lingerie ... still, even though I am in my 60’s .... and am always looking for ones with stretchlace tops on the nightgown.The stretch better accommodates larger busts. Thanks... and am looking forward to receiving my order.
Toni M 10/17/2017
- I just wanted to say a huge thank you to your company.
Bathing suit and bra shopping have been a source of stress and anxiety and honestly sometimes have been so depressing for me ever since high school when my bra size became 32 DD.
As I have a natural chest (ie no implants) I need much more support than the average triangle bikini top. I had to learn how to sew in order to make some bras fit me ( and I am not super great at it lol). But as I am not a master tailor, most of the time I have had to wear XXL bathing suit tops and tie the backs which were supposed to be clasped or just suffer through wearing a bra that slides up my back while my breasts pour out the cups in the center
Your company providing stylish and affordable bras and bathing suit tops that actually work for large chests is so amazing and life changing for me and I wanted you to know that for people like me, you are doing way more than just selling clothes.
Thank you SO much
Sondra M. 10/16/2017
- Very professional response as well as human warmth when I shared a "fitting" issue (bib body with too small breasts) (46/48 with a A 1/2 cup size)
Laurel J. 10/12/2017
- The return process seems very easy. And I will be ordering a great deal, since it is easy and simple! Thanks!
Adele C. 10/12/2017
- Dear HerRoom! Thank you so much for your outstanding service and fabulous products. The purpose of this note is to share praise for your person named Erica, she called me to let me know about a credit I had, and my recent purchases. What a terrific voice on the phone, very kind. Thank you very much for helping me find the best comfortable fit in bras and compliments to you on your outstanding customer service. Thank you Erica! Thank you HerRoom.
L. Oleson 10/12/2017
- Amanda was quite helpful I was able to get more information on purchasing a couple types of bras rather than only one type. I was disappointed that the blue Galmourise is no longer available I am not the only one that would like that color. Please do reconsider. Let me know when the blue is available again. Thank you.
Tammy G. 10/12/2017
- Emily was quick to assist with my order; she got the address updated and hopefully it will make it to the right location! Thank you Emily!!
Kimberly S. 10/12/2017
- I would like to thank you for offering multiple styles, brands, colors, and helpful sizing tips! I no longer can shop in ANY stores including plus size stores for the size bra that I need! I have been purchasing bras from your site for the past 3years! My favorite bra Elomi 8720 that I have had for 2yrs, just broke last night! Thank you for offering beautiful bras that make me feel sexy and not just the normal boring nude, white and black options! I have recommend your site to other women who have the same struggles as I do with larger breast! THANK YOU! Sincerely
Michelle K 10/12/2017
- The agent I spoke with was very helpful, polite and quite attentive to my comments.
Susan L. 10/12/2017
- Easy transaction -- customer service was great!!
Robert B. 10/12/2017
- Very helpful and courteous. She answered my questions in a clear and timely manner. Wonderful young women. Thank you so much.
Marie C. 10/12/2017
- Erica was wonderful! My experience was so good, instead of just returning I ordered 2 more Bras!
Donna R. 10/12/2017
- As always, your team of people there are wonderful to work with!
Rhonda M. 10/12/2017
- Love you Tomima.
Great site . Keep up the good work.
All your beautiful items makes a guy jealous he's not a girl.
L. Lasky 10/12/2017
- Due to a (hopefully temporary) hormone imbalance, I found a need for some breast support. Being single made shopping department stores a non-option. I found your website and read some reviews, even from a few men who seemingly have my problem. After doing my best to follow your instructions on fitting, I ordered a bra and it recently arrived. I may have gone one band size too low, but my problem is certainly relieved. Thanks for being there when I needed you and for making the whole process easy and professional.
M. Alexander 10/12/2017
- What a lovely presentation on the bra I just received. The packaging is lush and I just ordered 4 more bras, however in a different design. LOVELY AND SERVICE IS GREAT......THANK YOU!
N. Cedarblade 10/12/2017
- Order arrived - best bra I have ever had - fit perfect. Thanks
Louise J. 10/12/2017
- Miss Tomima, I was shopping for Warners bras in Boscovs , $40.00 a piece, couldn't do it. I turned on my kindle and there you are. I was very thankful, to see a company that could fill the bill for a $85.00 a month income. From the bottom of my heart , mercy and grace be with you. Warmest Wished.
Patricia F. 10/12/2017
- This was my first-time ordering from you, and I am so pleased with my choices and your service. The package came to California in just 3 days. Outstanding service. I love the packaging, and all three of my bras fit beautifully! I will be a loyal HerRoom customer from now on!
Heidi H. 10/12/2017
- I would like you to know that I found your "checkout" to be one of the easiest I have ever come across!
Bev P. 10/12/2017
- I really like the universal cup sizing. As a D3, it really made my shopping experience easier. Your center measurements with comments help, also.
Valerie G. 10/12/2017
- Accidentally found your site. Recently lost a lot of weight. Went from a 40D to a 34C. Trying to find a comfortable bra that fit right has seemed impossible until YOU. Very first 2 bras were PERFECT.
Anne Marie B. 10/12/2017
- Thank YOU. I am so very happy to find you and purchase my lovely bra from you directly. Due to recent back surgery and not being able to shop this item from Macy's, I am so happy and grateful that I could purchase this directly from you.
Natasha K. 10/12/2017
- I love that customer service means so much to HerRoom!!!
Teena J. 10/12/2017
- Love my bra. Will order one in each color when I get back from vacation.
Marie B. 10/12/2017
- Thank you so much. I have been looking for a bra that fits for 3 years. I have been to all the best Neiman's, Dillard's, Nordstrom. I am little, size 4 with girls that don't match my size. This has been a nightmare. Thanks. Thanks. Thanks!! I just ordered my size from your company!! Hallelujah!!
Cara B. 10/12/2017
- Thank you for sending my socks so promptly & enclosing the lovely linen bag as a gift, you should be proud of your company for delivering the promised order perfectly.
Cynthia L. 10/12/2017
- Thank you! I look forward to receiving this item! I have an extremely hard time finding the right size, as I am "well endowed" in the chest. Many companies figure if you are a larger size in one area, then you are in other areas as well, then I start getting emails for things that are totally not my size! I was very excited to come across your site!
Sherrie J. 10/12/2017
- One of the things I appreciated most was the reviews of the items on your site. And yes, not just the good ones. Very helpful and transparent. It actually made me buy from you because of it.
Tammy L. 10/12/2017
- First visit to your site. I'm impressed. Ordered products - hope I'm impressed with them, too. I can tell that women designed the site!
Margaret T. 10/12/2017
- This level of customer care is outstanding, and adds to the overall value of the experience of shopping with HerRoom. This quality of care is consistent with the pleasure of shopping for, choosing, and receiving the beautiful-for-all, affordable-for-all products that HerRoom offers. Really a great niche company, and I expect to hear wonderful things about HerRoom because of this level of thoughtfulness and commitment to comprehensive customer care and value.
Virginia W. 10/12/2017
- The last item in my order arrived on Monday. Actually, all of this took place in just a week. I am more than impressed and have passed on your site to several friends.
Mary M. 10/12/2017
- Just received my items and am very grateful for your online store and service. Great alternative for shopping and prices are better than in a local store. Thanks so much!
Maggie R. 10/12/2017
- Thank you... I received my lovely pink nightgown last night...It came wrapped so nicely and feels soft and silky as I wear it this morning.
- Thank you so much for your welcome letter! You make me feel very valued. I sincerely am excited to have found your site.
Peggy L. 10/12/2017
- I have worn this nightgown for years and have had such a hard time finding it. I love your website and your prices are great. I look forward to receiving my merchandise, and I will be telling my friends about your website.
Joanne L. 10/12/2017
- I'm in customer service and I want to tell you how nice it is to get a follow up email regarding my recent order. And I just wanted to say Thank You! I'll be back to shop again!
Janet M. 10/12/2017
- Hello there, it has been a great evening, as I just put in my 1st order, ever, to Her Room, and I greatly appreciate your efforts over the years, to have developed this fine company and website, thanks!!!
Bob D. 10/12/2017
- I just got my first order of bras from your company and wanted to say that I am very happy with them. I usually don't spend this much for bras, but I took the bra finder test and ordered two of the suggested bras. I was very pleasantly surprised that it fits well and really made a difference in how my figure looks. I have small breasts that seem to be disappearing and heading south as I get older. However, I hate padded bras and have trouble finding any style I like. This bra kind of gathers up and makes the most of what I have. I had no idea this was really possible. Also, the straps seem like they are going to stay up. So, thanks for a very effective bra finder test and for the high quality bra selection.
Beth C. 10/12/2017
- I ordered 3 sports bras from you and I just want to tell you I never thought I could find a sports bra in my cup size. They are exquisite and fit me beautifully. You have a fantastic product and I will tell all my friends about you. I found my new place for underwear and I see there is a page for HIM too. Thank you so much for what you do to help women find beautiful lingerie. I was so impressed how nicely they were packaged. Again, I just need to tell you how pleased I am with my purchase.
Barbara W. 10/12/2017
- I just want to say Thank you for the most wonderful service I received purchasing the Pinup Body Wrap body shaper. I absolutely love it. It's the best for comfort and control...I ordered from your website just a few days ago and received it yesterday! I'm hooked on Her Room!
Claudette D. 10/12/2017
- Wow, I cannot recommend your Know Your Breasts bra-finder enough. I spent at least a decade struggling with bras that don't fit my non-typical size. I've been using this tool to order bras for the last 5 years and will never turn back. I recommend it to everyone with boobs I know. It's made my life so much easier and I have never had to exchange a bra for a different size. Thanks so much!
Gianni R. 10/12/2017
- HerRoom has the best bra packaging-the bag that was sent with my order was very nice.
Sigrid H. 10/12/2017
- Hello, I just wanted to let you know how impressed I was with your packaging-nice touch! I have ordered bras online through another company and they came in a manila envelope smashed.
Cynthia B. 10/12/2017
- Just opened my order! You all are terrific, having fine items, prompt shipping, and an easy ordering process! Give yourselves a BIG pat on your back! Really a nice experience shopping with you. Great job! Very happy customer.
Janie E. 10/12/2017
- As a large busted woman, it is very hard to find a bra that fits well as not many stores have bras in larger sizes, especially ones that fit. Your Va Bien Minimizer Bra 605 is wonderful!! It gives me a wonderful shape and the extra boning on the side prevents bulge out on the sides. I used to buy this bra from Lady Grace but they have discontinued selling them. I am so very happy to find this bra again. Even big busted woman like to look good and feel good under their clothes. Thank you again, I hope you never discontinue this amazing bra.
Lynn B. 10/12/2017
- Your prices and your bras are amazing!!! I have always bought them at JCP, but not anymore!! They have raised their prices a lot, so I searched the net and luckily found your site where your prices are reasonable for the very same bra!!! Keep it up...literally!!!!
- HI, I am a new customer, and I wanted to say how grateful I am to find a site that allows me to find exactly what I want. Your selections are great, and your prices are fair. I look forward to seeing the additional clothing items as you expand. I appreciate being able to find a website site that doesn't "discriminate" if someone is not one of the skinny folks either. Your selections fit people of any size. THANK YOU.
Gregory L. 10/10/2017
- Thank you So Much. I Love your Site.
- Love this site and Plus selection.
Phyllis M. 10/8/2017
- My inquiry was handled very professionally and in an expedient manner.
Charles T. 10/7/2017
- Stephanie took me back to the time when "customer service" meant something. She was positively great. Went WAY out of way to be so helpful to give great service to me. If what I purchased is what I have looked for and found I will be you great customer. I run a support group and I will see that they also buy from you.
Terri F. 10/6/2017
- She was articulate and courteous. What I would expect from a good customer service rep.
Christine O. 10/6/2017
- Great customer service, very informative
Raymond G. 10/5/2017
- Operator/representative was very kind in answering my questions regarding a return.
Lynda B. 10/5/2017
- I think this was the BEST customer service person I have ever communicated with. Excellent representation for your company.
Leslie S. 10/5/2017
- We never have any problems with her / his room when ordering, or having to return any items
Clifford T. 10/4/2017
- The person on the phone could not have been more helpful
Susan A. 10/3/2017
- It's always a pleasure to purchase from her room. I have always received superior service from your customer service representatives. Thank you.
Phyllis T. 10/3/2017
- Fabulous customer service! Great site!
Karen A. 9/29/2017
- Very patient and helpful. I wasn't even sure I had an issue that could be resolved, and she really came through for me. Thanks!
Emily G. 9/29/2017
- Very professional! Quick answer to my question.
Amy Y. 9/29/2017
- You guys dived in and saved me from future order mistakes.WHY in the world did I ever doubt. You are my favorite kept secret but its to good to keep to myself. Thanks for your support!
Lavetta K. 9/28/2017
- The rep was polite and kind. I had received an email asking for the billing address on my card. I had replied tot he email but when I logged into my account, there was a message saying that you were still looking for the billing address. So I called. The rep took the address and then told me I was all set. Great experience.
Linda M. 9/28/2017
- The rep that I chatted with was able to answer my question easily. It was great. Thank you very much! Both days I have chatted with you guys, it has been great. Thank you so everyone there!
Kirsten H. 9/28/2017
- I accidentally placed an order for the wrong size. It was incredibly straightforward and hassle-free calling and having them change it.
Danielle Z. 9/28/2017
- I was having a problem entering an order online. I called the customer service number. Brisa help me immediately. She was quick, efficient, professional, and very pleasant.
Mary Ann F 9/28/2017
- Erica was very quick to assist me and get my back-ordered item canceled as I requested.
Laura J. 9/28/2017
- Did not have time to call. I made a mistake on my order. Jumped on the live chat and had my order cancelled within seconds. Then I re ordered with the info I intended. Great service.
Lindsey H. 9/28/2017
- I really appreciated the experience that I had with the customer service representative. It was hassle free which shows not only good but great personality too for problem solving.
Sonia E. 9/28/2017
- Most helpful, very pleasing to work with, solved the problem of a lost package. Thank you so much!
Dona D. 9/28/2017
- She was very informative and pleasant. Answered all of my questions and provided advice. Already placed my next order.
Lisa R. 9/28/2017
- I asked for help in a return and Emily explained I could return by UPS or USPS. Then I asked for help to reorder with another brand. Elizabeth answered my questions. Both ladies are well trained, efficient and quickly helped with the issues. Thank you for these two helpful ladies.
Bonnie M. 9/28/2017
- Erica has been great in following up on a missing item that was never delivered. I appreciate her customer service follow through!
Joi M. 9/28/2017
- Had to wait a bit longer than expected for my back order. But, I was emailed updates. When I called and had an on line "chat" everything was done in a very professional way. I received my tracking information and as of now, the order was shipped on the 20th and I should be receiving it by the 28th.
Barbara A. 9/28/2017
- Amanda was exceptionally pleasant, knowledgeable and helpful to me.
Rosemarie M. 9/28/2017
- Nikita, was awesome, she took her time help me with my new items and return. I will tell family and friends about Her Room. Your Bras are beautiful and reasonable prices. For my daughter and I are big busted women, good quality pretty bras are hard to find. I'm a very satisfied customer. As you know good customer service is hard to fine, so keep her she's a jewel. You have my business and I'll make sure many others.
Sherry W. 9/28/2017
- Customer service was so nice and professional and solved my problem. I will definitely shop with you again.
Susie S. 9/28/2017
- Erica was fantastic! She quickly solved my issue and I was able to purchase more after resolving the issue.
Antonia R. 9/27/2017
- I had a very unusual issue and Stephanie handled it like a total ROCKSTAR!!!! I will always use you guys!!!
Lissa D. 9/27/2017
- The girl I spoke with was very nice and very helpful. Appreciated her kindness. Thank you.
Nancy H. 9/25/2017
- Quick and easy exchange. CSR extended a courtesy since my exchange was outside of the exchange dates. Grateful. Thanks.
Jackie J. 9/25/2017
- Very courteous and handled the call in a professional manner.
Lana H. 9/25/2017
- My experience was amazing! This is my first order to your company and I must admit I have been really impressed with the high level of customer service. Both calls were answered by very polite ladies who were organized, knew exactly how to help me and answered all my questions and concerns so nicely. They both seemed very genuine in wanting to help me which I appreciated. Sometimes as a customer you call a company and they make you feel like your wasting their time even though you've given them your hard earned money! This was NOT the case with HerRoom. Thank you for making me feel that I WAS the priority and that my questions were not a waste of time. I feel confident that this is the company that I will order from in the future and no one else! Great job by everyone! I look forward to dealing with you again in the future.
Natalie M. 9/25/2017