Customer Reviews - Our Customers Love Us, Here's Why
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Customer Reviews

Our Customers Love Us, Here's Why:

  • Thank you Tomima.... I just discovered your site when googling a zip up robe.... I love beautiful lingerie ... still, even though I am in my 60’s .... and am always looking for ones with stretchlace tops on the nightgown.The stretch better accommodates larger busts. Thanks... and am looking forward to receiving my order.
    Toni M     5 star review
  • I just wanted to say a huge thank you to your company. Bathing suit and bra shopping have been a source of stress and anxiety and honestly sometimes have been so depressing for me ever since high school when my bra size became 32 DD. As I have a natural chest (ie no implants) I need much more support than the average triangle bikini top. I had to learn how to sew in order to make some bras fit me ( and I am not super great at it lol). But as I am not a master tailor, most of the time I have had to wear XXL bathing suit tops and tie the backs which were supposed to be clasped or just suffer through wearing a bra that slides up my back while my breasts pour out the cups in the center Your company providing stylish and affordable bras and bathing suit tops that actually work for large chests is so amazing and life changing for me and I wanted you to know that for people like me, you are doing way more than just selling clothes. Thank you SO much
    Sondra M.     5 star review
  • I would like to thank you for offering multiple styles, brands, colors, and helpful sizing tips! I no longer can shop in ANY stores including plus size stores for the size bra that I need! I have been purchasing bras from your site for the past 3years! My favorite bra Elomi 8720 that I have had for 2yrs, just broke last night! Thank you for offering beautiful bras that make me feel sexy and not just the normal boring nude, white and black options! I have recommend your site to other women who have the same struggles as I do with larger breast! THANK YOU! Sincerely
    Michelle K     5 star review
  • Your prices and your bras are amazing!!! I have always bought them at JCP, but not anymore!! They have raised their prices a lot, so I searched the net and luckily found your site where your prices are reasonable for the very same bra!!! Keep it up...literally!!!!
    Fritzi     5 star review
  • HI, I am a new customer, and I wanted to say how grateful I am to find a site that allows me to find exactly what I want. Your selections are great, and your prices are fair. I look forward to seeing the additional clothing items as you expand. I appreciate being able to find a website site that doesn't "discriminate" if someone is not one of the skinny folks either. Your selections fit people of any size. THANK YOU.
    Gregory L.     5 star review
  • It's always a pleasure to purchase from her room. I have always received superior service from your customer service representatives. Thank you.
    Phyllis T.     5 star review
  • Fabulous customer service! Great site!
    Karen A.     5 star review
  • The person on the phone could not have been more helpful
    Susan A.     5 star review
  • You guys dived in and saved me from future order mistakes.WHY in the world did I ever doubt. You are my favorite kept secret but its to good to keep to myself. Thanks for your support!
    Lavetta K.     5 star review
  • We never have any problems with her / his room when ordering, or having to return any items
    Clifford T.     5 star review
  • The agent I spoke with was very helpful, polite and quite attentive to my comments.
    Susan L.     5 star review
  • Great customer service, very informative
    Raymond G.     5 star review
  • Operator/representative was very kind in answering my questions regarding a return.
    Lynda B.     5 star review
  • I think this was the BEST customer service person I have ever communicated with. Excellent representation for your company.
    Leslie S.     5 star review
  • She was articulate and courteous. What I would expect from a good customer service rep.
    Christine O.     5 star review
  • Easy transaction -- customer service was great!!
    Robert B.     5 star review
  • Very helpful and courteous. She answered my questions in a clear and timely manner. Wonderful young women. Thank you so much.
    Marie C.     5 star review
  • Erica was wonderful! My experience was so good, instead of just returning I ordered 2 more Bras!
    Donna R.     5 star review
  • Stephanie took me back to the time when "customer service" meant something. She was positively great. Went WAY out of way to be so helpful to give great service to me. If what I purchased is what I have looked for and found I will be you great customer. I run a support group and I will see that they also buy from you.
    Terri F.     5 star review
  • The return process seems very easy. And I will be ordering a great deal, since it is easy and simple! Thanks!
    Adele C.     5 star review
  • My inquiry was handled very professionally and in an expedient manner.
    Charles T.     5 star review
  • Thank you So Much. I Love your Site.
    Marcia     5 star review
  • Love this site and Plus selection.
    Phyllis M.     5 star review
  • Dear HerRoom! Thank you so much for your outstanding service and fabulous products. The purpose of this note is to share praise for your person named Erica, she called me to let me know about a credit I had, and my recent purchases. What a terrific voice on the phone, very kind. Thank you very much for helping me find the best comfortable fit in bras and compliments to you on your outstanding customer service. Thank you Erica! Thank you HerRoom.
    L. Oleson     5 star review
  • The girl I spoke with was very nice and very helpful. Appreciated her kindness. Thank you.
    Nancy H.     5 star review
  • Quick and easy exchange. CSR extended a courtesy since my exchange was outside of the exchange dates. Grateful. Thanks.
    Jackie J.     5 star review
  • Amanda was quite helpful I was able to get more information on purchasing a couple types of bras rather than only one type. I was disappointed that the blue Galmourise is no longer available I am not the only one that would like that color. Please do reconsider. Let me know when the blue is available again. Thank you.
    Tammy G.     5 star review
  • Emily was quick to assist with my order; she got the address updated and hopefully it will make it to the right location! Thank you Emily!!
    Kimberly S.     5 star review
  • I had a very unusual issue and Stephanie handled it like a total ROCKSTAR!!!! I will always use you guys!!!
    Lissa D.     5 star review
  • Very professional response as well as human warmth when I shared a "fitting" issue (bib body with too small breasts) (46/48 with a A 1/2 cup size)
    Laurel J.     5 star review
  • Very patient and helpful. I wasn't even sure I had an issue that could be resolved, and she really came through for me. Thanks!
    Emily G.     5 star review
  • Erica was fantastic! She quickly solved my issue and I was able to purchase more after resolving the issue.
    Antonia R.     5 star review
  • As always, your team of people there are wonderful to work with!
    Rhonda M.     5 star review
  • The rep was polite and kind. I had received an email asking for the billing address on my card. I had replied tot he email but when I logged into my account, there was a message saying that you were still looking for the billing address. So I called. The rep took the address and then told me I was all set. Great experience.
    Linda M.     5 star review
  • The rep that I chatted with was able to answer my question easily. It was great. Thank you very much! Both days I have chatted with you guys, it has been great. Thank you so everyone there!
    Kirsten H.     5 star review
  • I accidentally placed an order for the wrong size. It was incredibly straightforward and hassle-free calling and having them change it.
    Danielle Z.     5 star review
  • I was having a problem entering an order online. I called the customer service number. Brisa help me immediately. She was quick, efficient, professional, and very pleasant.
    Mary Ann F     5 star review
  • Erica was very quick to assist me and get my back-ordered item canceled as I requested.
    Laura J.     5 star review
  • Did not have time to call. I made a mistake on my order. Jumped on the live chat and had my order cancelled within seconds. Then I re ordered with the info I intended. Great service.
    Lindsey H.     5 star review
  • I really appreciated the experience that I had with the customer service representative. It was hassle free which shows not only good but great personality too for problem solving.
    Sonia E.     5 star review
  • Most helpful, very pleasing to work with, solved the problem of a lost package. Thank you so much!
    Dona D.     5 star review
  • She was very informative and pleasant. Answered all of my questions and provided advice. Already placed my next order.
    Lisa R.     5 star review
  • I asked for help in a return and Emily explained I could return by UPS or USPS. Then I asked for help to reorder with another brand. Elizabeth answered my questions. Both ladies are well trained, efficient and quickly helped with the issues. Thank you for these two helpful ladies.
    Bonnie M.     5 star review
  • Erica has been great in following up on a missing item that was never delivered. I appreciate her customer service follow through!
    Joi M.     5 star review
  • Had to wait a bit longer than expected for my back order. But, I was emailed updates. When I called and had an on line "chat" everything was done in a very professional way. I received my tracking information and as of now, the order was shipped on the 20th and I should be receiving it by the 28th.
    Barbara A.     5 star review
  • Amanda was exceptionally pleasant, knowledgeable and helpful to me.
    Rosemarie M.     5 star review
  • Nikita, was awesome, she took her time help me with my new items and return. I will tell family and friends about Her Room. Your Bras are beautiful and reasonable prices. For my daughter and I are big busted women, good quality pretty bras are hard to find. I'm a very satisfied customer. As you know good customer service is hard to fine, so keep her she's a jewel. You have my business and I'll make sure many others.
    Sherry W.     5 star review
  • Customer service was so nice and professional and solved my problem. I will definitely shop with you again.
    Susie S.     5 star review
  • Love you Tomima. Great site . Keep up the good work. All your beautiful items makes a guy jealous he's not a girl.
    L. Lasky     5 star review
  • Due to a (hopefully temporary) hormone imbalance, I found a need for some breast support. Being single made shopping department stores a non-option. I found your website and read some reviews, even from a few men who seemingly have my problem. After doing my best to follow your instructions on fitting, I ordered a bra and it recently arrived. I may have gone one band size too low, but my problem is certainly relieved. Thanks for being there when I needed you and for making the whole process easy and professional.
    M. Alexander     5 star review
  • What a lovely presentation on the bra I just received. The packaging is lush and I just ordered 4 more bras, however in a different design. LOVELY AND SERVICE IS GREAT......THANK YOU!
    N. Cedarblade     5 star review
  • Order arrived - best bra I have ever had - fit perfect. Thanks
    Louise J.     5 star review
  • Miss Tomima, I was shopping for Warners bras in Boscovs , $40.00 a piece, couldn't do it. I turned on my kindle and there you are. I was very thankful, to see a company that could fill the bill for a $85.00 a month income. From the bottom of my heart , mercy and grace be with you. Warmest Wished.
    Patricia F.     5 star review
  • This was my first-time ordering from you, and I am so pleased with my choices and your service. The package came to California in just 3 days. Outstanding service. I love the packaging, and all three of my bras fit beautifully! I will be a loyal HerRoom customer from now on!
    Heidi H.     5 star review
  • I would like you to know that I found your "checkout" to be one of the easiest I have ever come across!
    Bev P.     5 star review
  • I really like the universal cup sizing. As a D3, it really made my shopping experience easier. Your center measurements with comments help, also.
    Valerie G.     5 star review
  • Accidentally found your site. Recently lost a lot of weight. Went from a 40D to a 34C. Trying to find a comfortable bra that fit right has seemed impossible until YOU. Very first 2 bras were PERFECT.
    Anne Marie B.     5 star review
  • Thank YOU. I am so very happy to find you and purchase my lovely bra from you directly. Due to recent back surgery and not being able to shop this item from Macy's, I am so happy and grateful that I could purchase this directly from you.
    Natasha K.     5 star review
  • I love that customer service means so much to HerRoom!!!
    Teena J.     5 star review
  • Love my bra. Will order one in each color when I get back from vacation.
    Marie B.     5 star review
  • Thank you so much. I have been looking for a bra that fits for 3 years. I have been to all the best Neiman's, Dillard's, Nordstrom. I am little, size 4 with girls that don't match my size. This has been a nightmare. Thanks. Thanks. Thanks!! I just ordered my size from your company!! Hallelujah!!
    Cara B.     5 star review
  • Thank you for sending my socks so promptly & enclosing the lovely linen bag as a gift, you should be proud of your company for delivering the promised order perfectly.
    Cynthia L.     5 star review
  • Thank you! I look forward to receiving this item! I have an extremely hard time finding the right size, as I am "well endowed" in the chest. Many companies figure if you are a larger size in one area, then you are in other areas as well, then I start getting emails for things that are totally not my size! I was very excited to come across your site!
    Sherrie J.     5 star review
  • One of the things I appreciated most was the reviews of the items on your site. And yes, not just the good ones. Very helpful and transparent. It actually made me buy from you because of it.
    Tammy L.     5 star review
  • First visit to your site. I'm impressed. Ordered products - hope I'm impressed with them, too. I can tell that women designed the site!
    Margaret T.     5 star review
  • This level of customer care is outstanding, and adds to the overall value of the experience of shopping with HerRoom. This quality of care is consistent with the pleasure of shopping for, choosing, and receiving the beautiful-for-all, affordable-for-all products that HerRoom offers. Really a great niche company, and I expect to hear wonderful things about HerRoom because of this level of thoughtfulness and commitment to comprehensive customer care and value.
    Virginia W.     5 star review
  • The last item in my order arrived on Monday. Actually, all of this took place in just a week. I am more than impressed and have passed on your site to several friends.
    Mary M.     5 star review
  • Just received my items and am very grateful for your online store and service. Great alternative for shopping and prices are better than in a local store. Thanks so much!
    Maggie R.     5 star review
  • Thank you... I received my lovely pink nightgown last night...It came wrapped so nicely and feels soft and silky as I wear it this morning.
    Helaswolf     5 star review
  • Thank you so much for your welcome letter! You make me feel very valued. I sincerely am excited to have found your site.
    Peggy L.     5 star review
  • I have worn this nightgown for years and have had such a hard time finding it. I love your website and your prices are great. I look forward to receiving my merchandise, and I will be telling my friends about your website.
    Joanne L.     5 star review
  • I'm in customer service and I want to tell you how nice it is to get a follow up email regarding my recent order. And I just wanted to say Thank You! I'll be back to shop again!
    Janet M.     5 star review
  • Hello there, it has been a great evening, as I just put in my 1st order, ever, to Her Room, and I greatly appreciate your efforts over the years, to have developed this fine company and website, thanks!!!
    Bob D.     5 star review
  • I just got my first order of bras from your company and wanted to say that I am very happy with them. I usually don't spend this much for bras, but I took the bra finder test and ordered two of the suggested bras. I was very pleasantly surprised that it fits well and really made a difference in how my figure looks. I have small breasts that seem to be disappearing and heading south as I get older. However, I hate padded bras and have trouble finding any style I like. This bra kind of gathers up and makes the most of what I have. I had no idea this was really possible. Also, the straps seem like they are going to stay up. So, thanks for a very effective bra finder test and for the high quality bra selection.
    Beth C.     5 star review
  • I ordered 3 sports bras from you and I just want to tell you I never thought I could find a sports bra in my cup size. They are exquisite and fit me beautifully. You have a fantastic product and I will tell all my friends about you. I found my new place for underwear and I see there is a page for HIM too. Thank you so much for what you do to help women find beautiful lingerie. I was so impressed how nicely they were packaged. Again, I just need to tell you how pleased I am with my purchase.
    Barbara W.     5 star review
  • I just want to say Thank you for the most wonderful service I received purchasing the Pinup Body Wrap body shaper. I absolutely love it. It's the best for comfort and control...I ordered from your website just a few days ago and received it yesterday! I'm hooked on Her Room!
    Claudette D.     5 star review
  • Wow, I cannot recommend your Know Your Breasts bra-finder enough. I spent at least a decade struggling with bras that don't fit my non-typical size. I've been using this tool to order bras for the last 5 years and will never turn back. I recommend it to everyone with boobs I know. It's made my life so much easier and I have never had to exchange a bra for a different size. Thanks so much!
    Gianni R.     5 star review
  • HerRoom has the best bra packaging-the bag that was sent with my order was very nice.
    Sigrid H.     5 star review
  • Hello, I just wanted to let you know how impressed I was with your packaging-nice touch! I have ordered bras online through another company and they came in a manila envelope smashed.
    Cynthia B.     5 star review
  • Just opened my order! You all are terrific, having fine items, prompt shipping, and an easy ordering process! Give yourselves a BIG pat on your back! Really a nice experience shopping with you. Great job! Very happy customer.
    Janie E.     5 star review
  • As a large busted woman, it is very hard to find a bra that fits well as not many stores have bras in larger sizes, especially ones that fit. Your Va Bien Minimizer Bra 605 is wonderful!! It gives me a wonderful shape and the extra boning on the side prevents bulge out on the sides. I used to buy this bra from Lady Grace but they have discontinued selling them. I am so very happy to find this bra again. Even big busted woman like to look good and feel good under their clothes. Thank you again, I hope you never discontinue this amazing bra.
    Lynn B.     5 star review