HerRoom Response: When you are dealing with larger cup sizes it is very important that you are wearing the correct band size. The band is actually where all of your support comes from, not the straps. We suggest checking out our Bra Fitting Center to find your perfect size in this bra. Lilly from NJ
Freya Response: Christine, you might love Idol, (AA1050), which runs fuller in the cup and the band. Idol is a fabulous Tshirt bra - perfect for everyday. The mold is a bit softer than Deco Vibe, and provides more coverage. Idol might just become your new favorite! Christine from Tahoe, Ca, USA
Freya Response: AA1704 may not be the best style for your body type. Have you tried our Idol (AA1050)? The cups are more pliable than the Deco cups, and the straps are more centered, which make it a super comfy bra! Try it you may find your new favorite style! Michelle from San Jose/CA/US
Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
HerRoom has partnered with Borderfree, a trusted 3rd-party company to handle our international orders. Due to Borderfree's policies, an item you return will be processed as a refund. You can then place a new order for the item you'd like to receive. To initiate an international return, please contact us to request a Return Merchandise Authorization (RMA). Your RMA will be issued through our partner Borderfree and include mailing instructions, drop-off locations and your shipping costs related to returning the item(s).
Our dedicated returns staff process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability to your funds is determined by your credit card issuer or your financial institution.
If you wish to return a purchase, you are responsible for the return shipping. For your convenience, we provide a pre-paid return label option for $5.95. Once we process your return, this fee will be deducted from your return credit. You may also ship your return back yourself, and we recommend using a traceable method since we cannot be held accountable for lost packages.
Did we make a mistake and ship you the wrong item? Please call us a 1-800-558-6779 (toll-free U.S.).
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