HerRoom Response: Your bra is not giving you enough support, so your shoulder straps are being forced to do too much work, or your straps are too tight or too narrow. Straps should carry no more than 10% of the breast's weight. We suggest going down a band size and up a cup size. Michelle from 30824
Elila Response: You can open the seam where the stays are and remove them without damaging the fit of the garment, just be sure to put a couple stitches back in with a needle and thread. I think this will make it perfect for you! Jill from WI
HerRoom Response: We are sorry to hear that this bra did not work for you. We suggest checking out our Bra Fitting Center to find your perfect size in this bra. Keep in mind that all brands size differently after a D cup. Check out our brand conversion chart on our Bra Cup Fitting Guide. Karen from New York, NY
Elila Response: We would suggest trying a 40J to make the band a bit looser and reduce the flipping. Elbee from Central PA
Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
HerRoom has partnered with Borderfree, a trusted 3rd-party company to handle our international orders. Due to Borderfree's policies, an item you return will be processed as a refund. You can then place a new order for the item you'd like to receive. To initiate an international return, please contact us to request a Return Merchandise Authorization (RMA). Your RMA will be issued through our partner Borderfree and include mailing instructions, drop-off locations and your shipping costs related to returning the item(s).
Our dedicated returns staff process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability to your funds is determined by your credit card issuer or your financial institution.
If you wish to return a purchase, you are responsible for the return shipping. For your convenience, we provide a pre-paid return label option for $5.95. Once we process your return, this fee will be deducted from your return credit. You may also ship your return back yourself, and we recommend using a traceable method since we cannot be held accountable for lost packages.
Did we make a mistake and ship you the wrong item? Please call us a 1-800-558-6779 (toll-free U.S.).
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