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Customer Reviews

Our Customers Love Us, Here's Why:

No wait time the Rep fixed the problem in 2 minutes all was great.
Connie C."     5 star review11/12/2018
Thank you to Brittany for helping me out with my return! I will be ordering more items from you.
Terry W."     5 star review11/12/2018
I give 5 stars to the lovely lady that took my order. She was knowledgeable and fast placing my order. Thank you !
Nora R."     5 star review11/12/2018
I was given a refund on a bra that didn’t fit. Representative was totally understanding of my issue. Greatly appreciated!
Cindy R."     5 star review11/12/2018
I really appreciate your service team making an exception to the return window. It makes me very likely to continue to purchase from you. Thanks!
Cecily U."     5 star review11/12/2018
I just wanted to write a fan letter about the bra I got on your site--the Anita Jana bra. It is what I have looked hard to find and am more than willing to pay a premium price for it. Cotton, supportive and wire free and well made, to boot. Thank you for carrying it.
Milli C."     0 star review11/11/2018
You were very helpful and successfully helped me with my request. Thank you!
Kristina L."     4 star review11/9/2018
The woman I spoke with efficiently answered my question and took care of the issue immediately.
Carol H."     4 star review11/9/2018
When talking with Erika, my internet and phone went down. I was trying to exchange an outstanding order. She tried to call me back, but my phone was down. About 15 minutes later, I was able to call back and she had already taken care of everything. She was great!!
Pat A."     5 star review11/9/2018
My PayPal payment had expired on a back-ordered item. It was a quick and easy to arrange another form of payment with a very professional and pleasant customer service representative.
Janet D."     4 star review11/9/2018
She helped me with a return, on two different calls. Very helpful and efficient. My return is now in the mail.
Kathy H."     5 star review11/9/2018
Brittanieh was thorough, patient, and very efficient. It is always a pleasure to conduct business with a company that employs someone so competent.
Marshall C."     5 star review11/8/2018
Ericka was very helpful and efficient in assisting me with my return. She exhibits a sun-shiney personality which is so wonderful to work with. Thank You.
Dawn F."     5 star review11/8/2018
No waiting on hold, a very polite and totally informed sales rep I talked to, she handled our business quickly and professionally. Awesome first impression! Very satisfied.
Carolyn K."     5 star review11/8/2018
I mistakenly ordered the wrong bra. However I was able to return it w/out any extra $charge, and my credit card will be credited. To me this is great business!
Mimi O."     5 star review11/8/2018
Thanks for splitting the order. I do not mind waiting on backorder items.
Beth L."     4 star review11/8/2018
You customer service girls are super ... You could NOT have been ANY more helpful , & you explained everything perfectly ... HerRoom will be one of the first places we will shop for our girdles, panties and bra's from now on ... I can't say it enough " THANKS AGAIN FOR ALL THE HELP "
Barbara F."     5 star review11/8/2018
All ways pleased with you service . One of the few places I deal with that still lets me call in my order over the phone . I hope that you don't quit doing that. Thanks
Toni P."     5 star review11/8/2018
Incredibly good customer service [a live person comes on the line quickly, and easily resolves my issue to my satisfaction]. Since I discovered your site about a year ago, I have been a regular customer.
Peter R."     5 star review11/7/2018
Erica did a great job adjusting my back order. An asset to your staff. Great customer service.
Susan B."     4 star review11/7/2018
The support person - was very helpful and took time to really try to help me with my fitting issues
Donna C."     5 star review11/7/2018
Flor was absolutely fantastic helping me to resolve my issue with the size I ordered. Even tho I ordered what I usually wear this particular bra was way to big and she advised me to go down a cup size. We completed the order with the smaller size and she emailed me a RMA immediately after our conversation ended. She was so professional and understanding with my frustration and made me feel "finally" I reached a real person. HerRoom is always my go to place. I highly recommend it !!
Frances L."     5 star review11/7/2018
Prompt, courteous service and she answered all my questions and concerns . Excellent service experience overall.
William W."     5 star review11/6/2018
Amber gave me GREAT customer service. She went that extra mile in helping me with my existing order plus placing a new one. I'm not a biased person, but I really appreciate someone who can speak/understand English.
Denise K."     5 star review11/6/2018
My return/exchange order got very convoluted and Brittanie was helpful and patient through out our lengthy conversation.
Taylor F."     5 star review11/5/2018
Amber was incredibly professional, thorough and helpful, as well as pleasant. She is a great representative for your organization!
Stephanie C."     5 star review11/5/2018
She was professional, knowledgeable and of great help to me. She was also very courteous.
Carol P."     5 star review11/4/2018
Very patient, and, extremely helpful. I so sorry my favorite bra is being discontinued.
Leisha F."     4 star review11/3/2018
Although it was my fault for not returning the item on time but I wish I was allowed to get a refund instead of a store credit at least one time as a courtesy to customer.
Tina P."     4 star review11/2/2018
Erika was very helpful and answered all my questions about the return process. Thanks for making this a great experience.
Roxanne R."     5 star review11/2/2018
Service was fantastic and she was able to return an order I made from a large box that was made from herroom. That was unexpected and a huge convenience!
Tina P."     5 star review11/2/2018
HELLO, I AM A FIRST TIME BUYER @ "HR". I WAS A LITTLE NERVOUS HOPING MY SALES GIRL WOULD MAKE THIS EASY. I DO SHOP ON LINE, HOWEVER SOMETIMES THEY DON'T GIVE YOU A CHANCE FOR QUESTIONS. BRITTNEY REALLY WAS HELPFUL. I LOOK FORWARD TO MY NEW BRAS & OTHER PRODUCTS IN THE FUTURE BY "HR" THANK YOU! HAVE A NICE DAY!
Anonetta G."     5 star review11/2/2018
Kudos and appreciation to Amber, the associate who assisted me. She was courteous, patient and professional throughout the exchange, in-spite of my frustration with the issue at hand. Most important, the problem was identified and remedied quickly..
Jacki G."     4 star review11/2/2018
What can I say. Your customer service standalone, and is absolutely outstanding. Because a customer service personnel like Brittanieh. She is the type of person that a business person would like to have for a representative of the company. It is plain to see that you hit the jackpot and this young person. So many young people today can’t come close to who she is as a wonderful person. thank you for a great shopping experience.
Bob P."     5 star review11/2/2018
Representative was very monotone. Needs enthusiasm at her job. And the words “ no problem” should be eliminated as”problem” is a negative word. Try a simple “thank you.” Or “I am glad to have helped you” or “My pleasure.” Much more positive words.
Patricia W."     5 star review11/1/2018
Needed to return an item. Called and asked for help. gave order number, received mailing label all is well
Claudette C."     4 star review11/1/2018
My interaction was satisfactory. I'll continue to be a dedicated customer!
Gail C."     5 star review11/1/2018
(2) items were on back order and I asked that the one in stock be shipped to be, and the other one will still be on back order until 11/13. If it will be longer I will make a substitution on that one. She was very helpful.
Philip S."     4 star review11/1/2018
Ms Amber resolved the updating of my payment method. She has an excellent telephone manner, was very clear in her communication, updated my information quickly and was very pleasant. I was very happy with her assistance and I will be returning to do more ordering with your company. Thank you for making me feel like a valued customer.
Jean R."     5 star review11/1/2018
Very understanding and willing to help. Pleasant to work with and resolved the situation completely.
Pamela P."     5 star review10/31/2018
I had a complex exchange. The representative was patient with me and did a great job of fixing an error that I had made.
Susan G."     5 star review10/31/2018
I was very concerned about my return be credited to my account - and I did not want to rate the company; however, the money has now been credited to my account. Thank you for the prompt action.
Shirley R."     3 star review10/31/2018
Erika stayed with me until she and her manager got my internet order problem fixed. They also deleted the extra order the system generated to eliminate the duplicate bill. I appreciate that level of service.
Terry R."     4 star review10/31/2018
I have 3 daughters and we shop and spend a lot on undergarments, I just switched from another big company to Herroom and could not be more pleased, they send out the correct size you ask for and much better prices with great customer service!!!
Stackmire W."     5 star review10/31/2018
I so appreciate a good lingerie store. They are rare anywhere, especially with natural fiber bras. Thought I was going to make my own! I found your Anita Jana bra. It's top on my list. Thank you.
Milli C."     0 star review10/30/2018
Amber was very helpful and patient with a bad phone connection 👍🏾
Anita M."     5 star review10/30/2018
Flor was very friendly.professional, and patient. The experience was excellent.
Sylvia Y."     5 star review10/30/2018
Brittanieh listened to my plight and was helpful in resolving my return issues. Good customer service.
John M."     5 star review10/30/2018
I am handicapped and this rep took patience with me. Thank you
Monica C."     5 star review10/29/2018
Amber took care of my problem very efficiently and quickly! I am very satisfied with my experience!
Cheryl W."     5 star review10/29/2018
Ericka was not only helpful, she was thorough, willing to try to help me (she was researching to help me figure out best size of a bra cup), and KIND
Kerry W."     5 star review10/29/2018
Placing a return/exchange and the representative was very helpful. She guided me through the entire process and I was grateful. This was my first time ordering through Walmart and I thought it was going to be a problem but to my surprise the exchange was easy. I will definitely become a member of HerRoom. Thanks to the young lady who assisted me and also to management who sets the bar in how to treat customers! Diane
Diane G."     5 star review10/29/2018
Professional and intelligent personnel ready to assist in such a courteous manner. It is a pleasure to do business with HerRoom!
Emily C."     5 star review10/29/2018
Thank you for helping with my first time order at HerRoom. I am eager to see how my choices work with my need for new sleepwear.
Helen V."     4 star review10/29/2018
Customer service was able to answer my questions, however, she did experience some difficulty with hearing me. Phone kept going in and out.
Sue N."     3 star review10/29/2018
The people were so nice and they were very helpful. Your product is of a good quality material and that's why I keep coming back to shop at Herroom/Hisroom.
Mark W."     5 star review10/29/2018
I made an error but was very nice and corrected it. Thank you so much for helping me with this size change, I should have gotten the correct size to begin with.
Janet D."     4 star review10/28/2018
I could not believe how nice and easy it was to return my order. I just needed an exchange and hope this order fits well. I had no idea how your sizes run, so it is a trial and error process. Again Flo was so friendly, thanks.
Mary M."     5 star review10/27/2018
Thank you for checking orders and being a secure site
Michael B."     5 star review10/26/2018
I had a question about the delay in the delivery and I was met with kindness and patience. The service person on the phone was very helpful and answered all of my questions.
Deborah E."     5 star review10/26/2018
Very helpful. Helped me get a refund and purchase a different Bra. I thank her and she said no problem. Made me feel good, to get the help and not feel bad about the exchange/refund/new purchase.
Josephine D."     5 star review10/26/2018
After my wife placed an order with second day shipping, we realized that we needed to overnight the order. When we called back to see if we could change the shipping your staff was very helpful in changing that for us.
Deanna P."     4 star review10/26/2018
Amber was very helpful, professional and courteous. She quickly helped me to resolve my problem in a way that did not leave me feeling stupid. If all your staff are as skilled as Amber, you will do well!
Wendy P."     5 star review10/25/2018
Love the PJ Harlow line and great service from HerRoom
Lucinda K."     5 star review10/24/2018
She was very professional and seemed eager to make the situation with a robe that discolored in the first wash right. She asked that I send in pictures of the item which I did immediately. Customer service is a big part of my decision where to shop and so far you have exceeded my expectations. I’m a first time “ herroom “ customer. Thanks
Micah J."     4 star review10/24/2018
Erika was very helpful and went over and beyond by sending me an email with other suggested bras that might work for me!
Linda D."     5 star review10/24/2018
Had a complicated exchange (mostly my fault!) Customer Service was fantastic! Love your business, recommend it frequently!
Donna C."     5 star review10/24/2018
Very quick and informative response by my customer service on line rep. My question was explained and answered in a positive manner. Thank you
Sharon H."     5 star review10/23/2018
Representative Lorena was very helpful and resolved my issue promptly. Very nice to talk to.
Cindy H."     4 star review10/23/2018
Representative was very nice. No problem with return. Will continue to order from you.
Joan C."     5 star review10/23/2018
Amber was very helpful and understanding of the problem with my order. She resolved the problem and I told her that she had made my day. Great service and attitude!
Cheryl W."     5 star review10/23/2018
Compared to most phone/service experiences one encounters my experience was a pleasant surprise. Thank you.
Phyllis F."     5 star review10/23/2018
I love the bras I bought. However I don’t need anymore for a while. But when I do I will be contacting her room again. thank you.
Molly B."     5 star review10/23/2018
All my questions and concerns were answered by very helpful & friendly lady. I could not be happier. Give her a raise!
Erica L."     5 star review10/23/2018
I am satisfied with your representative. However, I am disappointed that I have to pay for returns....But I will buy from you again, my sizing has changed.
Theresa R."     3 star review10/22/2018
The CS rep knew my name and had my info right in front of her so she didn’t waste my time “bringing up” my order. I’m sorry I had to cancel an order but I went right back to the website to order something else. Thank you!
Linda R."     5 star review10/22/2018
Very helpful and professional. Big help to me since I'm trying to order in hospital.
Geraldine B."     5 star review10/22/2018
Your merchandise is wonderful quality and if it doesn't suit, your return credits are swift. Actually, I'd forgotten about the recent item on backorder, changed my mind about the color, and was able to order one that will soon arrive. Wonderful customer service!
Mary L."     5 star review10/22/2018
Service rep took time to look into the situation, apologized for a shipping error and took care of the issue. Thanks!
Laura A."     4 star review10/22/2018
I ordered 2 shipments but wanted to return them in one box. Amber canceled one of my postage charges and said I could mail them back in one box. Very happy!
Janet R."     5 star review10/22/2018
The customer service is highly efficient and effective.
Patricia M."     5 star review10/22/2018
Chat room response on a Saturday helped me to verify my return more promptly. Thanks.
Tamara H."     4 star review10/20/2018
Muy Buena la atencion. Felicitar al Customer. Muy agradable y rapida en la atencion.
Eduardo B."     5 star review10/19/2018
I am customer for life!!! I encountered a problem with a recent delivery that was entirely USPS at blame. HisRoom helped me resolve the problem and insure a better delivery. I am so grateful that there are companies out there that still show exemplary customer service.
David A."     5 star review10/19/2018
Amber Allen was very professional, sweet, helpful an kind. She helped me make a return and a new purchase to take the place of the returned items... I appreciate her excellent help!
Elaine M."     5 star review10/19/2018
Very kind, helpful, efficient and quick. Also able to answer questions about other practices of Herroom. I am new to online bra shopping! Thanks Vanessa!!
Rita C."     5 star review10/18/2018
Very pleasant and professional. Fixed what was a very bad experience and saved the customer and company rep.
Pamela P."     4 star review10/18/2018
I had help from Brittany last time and this time. She tried to be very helpful with recommendations and suggestions in regards to what would work for me. I appreciate the great service. Thank again
Megan F."     5 star review10/18/2018
Agent was very informative and effective in putting me in the right direction to get the situation handled. Thank you!!
Kimberly K."     4 star review10/17/2018
Oliva was very kind and filled my two orders. Lucky to have someone who is compassionate about her job. By the way you're products are great.
James W."     5 star review10/17/2018
She was wonderful and helpful. I am old and not very computer literate and she was kind enough to print and email my label for me. Thank you
Florence S."     5 star review10/16/2018
So happy to find shadowline panties. I'll probably be ordering again. I have shadowline products that are more than 35 years old. They not only last forever, but are very comfortable. Your prices are great. I was very pleased with Amber's help.
Dorothy K."     5 star review10/16/2018
This was first my first experience with Her Room and it was very positive. I'll be ordering again.
Judith P."     5 star review10/15/2018
I ordered the wrong items and customer care was able to help me cancel the order and reorder the correct items without any problems.
Megan W."     5 star review10/15/2018
Love it when I can reach a human quickly. Super helpful!
Diane I."     5 star review10/15/2018
The product was of good quality and the shopping was made easy, the shipping arrived when it said it would.
Mark W."     5 star review10/15/2018
She knew her job. Unfortunately, HerRoom policies wouldn't let me do an exchange for another, different item only for a different color or size
James O."     4 star review10/14/2018
Customer Service Rep. Brittanieh, was very helpful & sufficient, to take care of my order.
Doris N."     4 star review10/13/2018
ANSWER TO MY QUESTION FAST AND TO THE POINT. VERY PLEASANT EXPERIENCE.
Elissa R."     5 star review10/12/2018
Brittanie did an excellent job of get my order filled. She was knowledgeable on the products and shipping options. Thanks,
Bem B."     5 star review10/12/2018
Amber was very helpful and made a good recommendation for me, and completed the transaction for me. I appreciated her suggestion and assistance.
Megan B."     5 star review10/11/2018
Some of the nicest,and most professional customer service . I called and placed an order. And i called right back to change something on my order. And both times they were both very professional and kind. I will be placing more orders in the future just because the way i was treated. Thank you
Bob P."     5 star review10/11/2018
I was at least pleased to find an update on my backorder, and it offered for me to replace it with items that were stock. I didn't figure it would take so long to get these... Once I spoke to customer service, I added to my original order, and certainly hope to receive this items soon. Thanks for the communication
Beverly A."     4 star review10/11/2018
Unfortunately, the items I received did not fit correctly and had to return. My refund was received very quickly and backordered items were cancelled very quickly as well. Customer service is great and I will order again!
Connie G."     5 star review10/10/2018
Quickly and efficiently took care of my problem and sent email confirmation before we hung up. Thanks
Deborah R."     4 star review10/10/2018
Rep Amber was helpful and very personable. The only negative response I have is the wait time. My time waiting for someone to answer my call is very frustrating... Reps like Amber would be an asset to your business. Thank You
Julie R."     3 star review10/10/2018
Just wonderful assistance! I had ordered an exchange... A true Pro. Helpful, friendly, efficient and just great. Thank you.
Rowan J."     4 star review10/10/2018
The customer service rep was very helpful and polite. My return was handled quickly and I received a confirmation email on when I could expect the refund to credit to my credit card. I highly recommend your company.
Elaina C."     5 star review10/10/2018
My transaction was handled quickly and thoroughly, with courtesy and clarity. I could not possibly expect more. Thank you.
Lois S."     5 star review10/9/2018
This was my first time having to return anything and the experience was painless. Thank you for such smooth transaction. I look forward in continuing working with you guys
Rene T."     5 star review10/9/2018
Amber was very helpful and provided excellent customer service! It was a pleasure talking to her.
Christina G."     4 star review10/9/2018
The representative that assisted me was very helpful. I've always returned items to this company and have never had a problem with a return. I'm very satisfied with the help that I received from your representative. I think the post office was at fault as far as this return goes. Again thank you for help and keep up with the excellent service you provide for your customers.
Shirley R."     5 star review10/8/2018
Nessa was very helpful in getting my return/exchange expedited. And was very courteous and pleasant during the process. Thanks, Nessa!!
Anita S."     5 star review10/8/2018
I had a tricky problem and they solved it and made me feel well taken care of
Genevieve K."     5 star review10/8/2018
She helped me find a bra to wear after breast surgery. I am a 32 DDD so it’s not an easy size to fine in a bra with no underwire and that closes in the front. I ordered 2.
Rhea G."     5 star review10/8/2018
Customer service was excellent. Very helpful. I was pleased that they had a record of my last order, that made it easy to reorder. The gal was very nice and professional. I love the bras. I order smalls I wish you had extra small. But that is kind d of the story if my life these days. Thank you.
Cathy S."     5 star review10/8/2018
She was very thorough in making sure the order was correct. She went over the order before submitting. Very upbeat.
Diane G."     4 star review10/8/2018
Quick and easy chat help. Only giving 4 stars because I'd emailed y'all on Monday with no response and tried the chat customer service today and that was the best route to go. The agent who helped me deserves 5 stars!
Jene G."     4 star review10/4/2018
Sara was great, totally got what I needed and took care of my request quickly and with great kindness and professionalism. I'll be back!
Laura H."     5 star review10/4/2018
There were some problems with the order I placed... Nessa took her time and patiently, calmly, professionally, she worked out all the details making me a satisfied customer. I've had excellent experiences with your company in the past, and plan on continuing my relationship with you.
James R."     5 star review10/4/2018
My customer service gal took care of my problem with a great attitude. Love these products too!
Lynn G"     4 star review10/4/2018
Bra expert was very knowledgeable and quick to recommendation so that I order something else to my satisfaction. Very courteous. Great customer service!!!
Gina G."     5 star review10/4/2018
Sara was polite and efficient. Resolved my problem. That is all I ever want in a customer service contact situation. Polite and efficient resolutions.
Meredith M."     5 star review10/4/2018
Person contacted was very pleasant and helpful. Wish experiences with other companies like this.
William B."     5 star review10/4/2018
The Supervisor was very helpful, knowledgeable, patient, pleasant, and she listened. I am 100% satisfied with her assistance to resolve a dilemma.
Donna S."     5 star review10/2/2018
Catherine was able to answer my questions & helped with Re-order of both bra’s in correct sizes. She is emailing a shipping label for return & explained the process to return.
Gertrude V."     5 star review10/2/2018
Always helpful, and always courteous. Like talking with a friend!
Claire H."     5 star review10/2/2018
My call was answered in a short amount of time and Catherine was very helpful in assisting me with a new order. She provided information on how to return the items that didn't fit. I highly recommend your company.
Elaina C."     5 star review10/2/2018
I spoke to Erin and she was very sweet and took care of my issue perfectly and immediately. It’s a pleasure doing business with HerRoom.
Leslie S."     4 star review10/2/2018
The service is always great and your merchandise is of high quality. Thank you for handling my problem in a timely fashion.
Estelle S."     5 star review10/1/2018
Fast response, very competent, solved my problem in under five minutes.
Gwen E."     5 star review10/1/2018
Amber really cared that I get the correct size as soon as possible. She answered all my questions and followed up with e-mails. Nice to have actual customer service . Thank you Amber!
Kelly T."     5 star review9/28/2018
I was concerned about a return I mailed at the USPS Monday since their is no tracking # identified on the receipt. The representative assured me it was still in transit and HerRoom will notify me when received and provide my refund.
Lorraine M."     5 star review9/28/2018
My customer service representative, Flor, was so helpful, easy to work with and ushered me through the process quickly and skillfully. I hope that all your representatives are as pleasant and helpful.
Jo G."     5 star review9/28/2018
Although the exchange process is a bit cumbersome in that one can only exchange sizes, not products, the shopping experience is satisfying in that I was able to find what I needed at an acceptable price. I was also able to speak with a very nice lady named Amber for clarification of a question or two. I will visit the site again.
EveLyn B."     4 star review9/27/2018
The young Lady I spoke to was quick, efficient, handled the request in a professional manner. Thanks!!!
Pamela B."     5 star review9/27/2018
Pleasant and helpful. I was told I will receive the order I had placed on August 17th. One item was on backorder and the other two items were being held until the backorder arrived. I asked if I can receive the two items in stock and was told I will. Glad to hear that. It has been quite a wait. Looking forward to my order asap. Thanks
Teresa P."     4 star review9/27/2018
I had a great experience as usual with Vanessa who was able to help with my requests and questions; and I am expecting two new bras in the near future!
Cynthia W."     5 star review9/26/2018
Amber was very professional, knowledgeable and kind. She is a good listener and takes care of business! She is a great asset to your company.
Kate C."     5 star review9/26/2018
Flor was very professional and very clear with her instructions on how to handle an exchange and I Thanked her very much for her help.
Michael M."     5 star review9/26/2018
It started out that I was over 30 days. My son past away on the 18th I was with him every day until he left us. Flo did understand that and checked to make sure it was ok. She was very nice an .I would give more then 5 stars.
Shirley H."     5 star review9/26/2018
Amber was very helpful. So far my experience with Her Room has been nice. Thank you
Candyce Z."     5 star review9/26/2018
Your rep was very helpful. I buy most everything online, and think your company is about the best to work with. Very fast, free shipping with my orders, easy returns, quick refunds and exchanges. I dealt with a competitor, and waited over a month for my refund on a return, and then had to call and track it down. I will not order from them again. Bras are harder to order online than most things, since fit varies so much between styles and brands, and easy returns and exchanges are imperative.
Rebecca S."     5 star review9/26/2018
I'm super happy with Amber's customer service. I'm not super happy that my exchange order was stuck in "Processing" status for a week after my return was completed.. BUT I'm super happy Amber was able to release my order and get it sent on its way with expedited shipping. Your processes need work, HerRoom, but it's good that you have great people working for you!
Lindsay E."     3 star review9/26/2018
Your staff has been very helpful on both occasions that I have called. My Glamorise T back bras are fantastic!!! Thanks so much
Theresa M."     5 star review9/26/2018
Thank you very much for your help with my order update and look forward to continued purchases with HerRoom.
Keith D."     4 star review9/26/2018
Fast answers to my questions, with a favorable outcome in splitting my backordered items so that some will ship faster. Thank you!!!
Laurel M."     4 star review9/26/2018
Friendly, helpful girl waited on me very well and made suggestions that showed her knowledge of the subject.
Carol B."     5 star review9/26/2018
I was unable to make my returns within 30 days. I was out of town a few times for illness & a funeral for my family member. I was pleased to learn that I can now return them for store credit, as I intend to purchase some more bras. The lady @ customer service was both friendly & professional. It was a good experience! Thank You.
Mary A."     5 star review9/26/2018
I appreciate more than you know the fact that my phone call was answered immediately. I didn't have to hang on hold forever! Your agent was very courteous and most helpful and resolved my issue speedily. Thank you so much!!!
Janice S."     5 star review9/24/2018
Sarah was very helpful , very courteous, and took care of my return item in a very professional manner.
JoAnn F."     4 star review9/24/2018
Needed assistance with a return label. The site was not sending it. Sara sent me exactly what I needed in an email. She was fast and very professional
Julie L."     4 star review9/24/2018
If it ain't broken - don't fix it. Love you guys!
Deborah C."     5 star review9/24/2018
Flora was very helpful. She wanted to confirm the second order i placed was not a duplicate order by accident. It was not a duplicate order by accident. I appreciate HerRoom reaching out to make sure. Thank you.
Valerie D."     5 star review9/24/2018
My first contact with your employee was awesome. Really fast and uncomplicated! 5 stars rating! Thanks!
Domenico C."     5 star review9/21/2018
I had an excellent experience with Vanessa who I have complete faith in; Vanessa has helped me before and we have gradually developed a good relationship such that I find Vanessa's advice very helpful. I am very happy that I am beginning to find more bras of different styles that fit me comfortably so that I have more choices.
Cynthia W."     5 star review9/21/2018
I tried to do an online room but the system said I had a problem and needed to contact customer service. She was able to process my return for me quickly.
Kim V."     4 star review9/21/2018
The Customer Service Rep was very efficient and courteous and I accomplished what I called about-a delay in a refund. She impressed me . Thank you.
Joan F."     5 star review9/21/2018
Windy was VERY helpful. She got my additional Item added to my existing order. She was friendly, professional, knowledgeable and very prompt in her responses. Thank you
Nancy K."     5 star review9/21/2018
She was very helpful, friendly, intelligent and fast. One of the better exchanges I've had with a sales assistant on the phone. Tell her thanks
Rowan J."     5 star review9/21/2018
I have always had great experiences shopping at Hisroom. It’s a great, hassle free way to buy essential men’s garments. I recommend it to anyone.
Eric P."     5 star review9/20/2018
I am happy to see that you are still offering #3286 Chantelle bra. I have had difficulty finding it in Nordstrom or Neimans. Thank you for carrying it. I called customer service to add one more to my order and the young lady was efficient and helpful. Glad you all are around.
Joyce R."     5 star review9/20/2018
Brittany took care of my frustrating situation with grace, kindness and a "no problem" attitude. She greatly put a smile on a situation that was totally out of my control. I appreciate her very much.
Gwyn S."     4 star review9/20/2018
I appreciate your flexibility with the return of some items. I have been a customer for many years and have always been satisfied!
Sarah B."     5 star review9/20/2018
Everything went well. I entered some wrong information on the order page that I submitted and called the office to help me correct the mistake. I talked to a very pleasant person who was kind and knowledgeable. She corrected my problem quickly and did not bite mt head off. Thank you very much.
Eleanor A."     5 star review9/19/2018
All of my questions were answered and she offered an easy way for me to take care of the problem. It was so nice speaking to a live person!
Karen R."     5 star review9/19/2018
It is so challenging for me to order on line, but your reps are helpful and gracious when I miss a deadline or am confused or make a mistake. It is the personal touch that acknowledges I am not a robot and considers the customer rather than "the rule says... too bad for you" that keeps me ordering from HerRoom.
Betsy R."     5 star review9/19/2018
Catherine was quick to handle my request, very nice sounding on the phone, and pleasant. Didn't go on and on with a pre-recorded script so much nicer to just ask my request, have her say she handled it, and have a good day and we're done!
Giselle B."     5 star review9/18/2018
The representative I spoke with was very helpful very knowledgeable and very polite. Unfortunately I was at work and I don’t remember her name but she was very professional and very helpful. Resolved my problem and just a few minutes
Lutherine D."     4 star review9/18/2018
Vanessa was polite, friendly, knowledgeable, helpful and professional! What a sweetie!!
Irene S."     5 star review9/17/2018
Amber was great and helpful. I liked that she had a personality and laughed along with me. Gave me options on whether to return/exchange or reorder to get the bras quicker. Amber was great!
Paula A."     5 star review9/17/2018
I just ordered 2 beautiful bras and I’m very excited about shopping with your website. You have a great choice and I’m ready to upgrade my bras for the ones I ordered!
Kathy B."     5 star review9/16/2018
Nessa instructed me to sign in to my account so that I wouldn't have any problems in generating a return shipping label. She was very professional, and helpful.
Priscilla D."     5 star review9/16/2018
I like doing the online chat, it's so much faster and more efficient!
Barbara S."     5 star review9/14/2018
The customer services girl was very helpful. She answered all my questions took care of my exchange , I forgot to put the size on the item I was exchanging and she took care of it Immediately. Very efficient. Took less than 5 min. Thank you
JoAnn F."     5 star review9/14/2018
My experience was very pleasant and helpful in correcting my errors so that i could complete my return!
Marcia C."     4 star review9/14/2018
I have been ordering from you all for a few years, for myself and gifts! I have loved the Sleepwear! I have never had a problem. This past month I made a mistake in my order and want to thank you for helping to fix it, mostly for being so kind. Looking forward to future purchases.
Jacqueline B."     5 star review9/14/2018
Exceptional service! I’m very pleased with the help I received with returns and fitting assistance. Thanks!
Laurie L."     5 star review9/13/2018
It is nice to have a normal conversation about underwear that can be taken seriously
Matt L."     5 star review9/13/2018
Vanessa and Catherine were EXCEPTIONAL in their customer service to me a 1st time customer! They were friendly, courteous, and patient with me as I asked questions and made my decisions! Thank you ladies!
Terry H."     5 star review9/12/2018
Flor was absolutely wonderful!! She solved my issue in a matter of seconds. I'm very grateful!
Abbe P."     5 star review9/12/2018
VANESSA WAS PLEASANT AND EFFICIENT AND MADE THE WHOLE PROCESS FLOWING AND SIMPLE.
Evelyn B."     5 star review9/12/2018
I had hoped to receive these by Friday of this week. I didn't realize how slow the shipping would be. So, the rep was fine but I might have chosen something different for shipping in order to get my order sooner.
Patrice N."     4 star review9/12/2018
Amber was very helpful and friendly, lots of patients with this non computer person! Thanks!
Sherry Q."     5 star review9/12/2018
Delighted to find these bras which I thought were discontinued. It has been many years since I ordered from your company and cannot believe I didn't contact you sooner. Many thanks to Amber for her assistance.
Dianne D."     5 star review9/11/2018
quick response time, went beyond what i initially asked to help me out, solved my issue immediately!
Sharon Z."     5 star review9/11/2018
Your service manager was extremely polite and helpful. She had a lot of patience answering my many questions. The longline bra that I ordered has unique sizing and she helped me determine the best size for me. This is the second time that I order from you folks. Each time it has been a pleasant experience. My first order came and everything fit perfectly. The ladies that have taken my orders have been very sweet and showed a real desire to help. I have recommended your site to several of my friends.
Juanita R."     5 star review9/11/2018
Very quick, professional, and even funny! You could hear the smile on her face.
Jane D."     5 star review9/11/2018
The lady was very nice . Looking forward to getting my order. :)
Vicky S."     4 star review9/11/2018
Answered my questions quickly, pleasantly, and professionally plus provided me with an additional refund re a return. No hassles at all! Thanks Amber!
Melodye G."     5 star review9/11/2018
I needed some help with a return and our associate was spot on with their assistance. Thank you
Patricia Q."     4 star review9/11/2018
Rep was wonderful! Answered my questions and knew what she was talking about! So great that one call could make an old broad happy. Took my order, will be back again
Phyllis L."     5 star review9/11/2018
After I spoke w/a representative of Her Room, she was able to help me. Thanks
Helen C."     4 star review9/11/2018
CSR was great and very understanding and accommodative. Made my return process very smooth.
Mildred S."     5 star review9/11/2018
Amber helped me with an exchange over the phone today. She was great and I am very satisfied with the service I received today.
Denean C."     5 star review9/11/2018
Amber was very professional, understanding, and a absolute pleasure to deal with ! I felt totally comfortable and unjudged while speaking with her. Too bad the rest of society isn't as open minded as Amber.. She may not have known at first that she was dealing with a trans-gender individual, but I believe she figured it out as we conversed and yet she still remained to be as delightful to speak with. Thank you Amber. Thank you HerRoom as well.
John M."     5 star review9/11/2018
It would be great if you could carry more 40-I nursing bras. It’s very challenging to find this size nursing bra. We’ve searched many places and finally saw you carried some nursing bras in this size. I’m buying these for my Daughter-in-Law. We’re anxious to try them! Thanks for sharing reviews that helped us know how the bra fit. Also the different views of the bra were great!
Jackie A."     5 star review9/10/2018
My representative helped me with my concern and was very sweet. I’m looking forward to my replacements.
Marina G."     5 star review9/10/2018
Amber very quickly helped me straighten out the details of my return. Yaaaay Amber!
Geraldine L."     5 star review9/10/2018
Customer service was outstanding on the two recent occasions that I called HerRoom. This is especially refreshing in this on-line retail age in which most companies severely restrict human contact with customers to save money.
Lisa J."     5 star review9/10/2018
Rep was very helpful, especially because I didn't have my order number
Paul H."     5 star review9/10/2018
Love your website have all the stuff a crossdresser need thanks
Sidney D."     5 star review9/10/2018
Everyone did a good job and the follow up was excellent. Thank you!
Kellene K."     5 star review9/9/2018
Amber was professional and thorough and rectified an issue I had.
Michele D."     4 star review9/7/2018
I am very satisfied with the fast response to fix a mistake that was made with my order. Thank you.
Patricia S."     4 star review9/7/2018
Flor was willing to help me with my problem, she listened to my problem, & offered me some help.
Emmanuel U."     4 star review9/7/2018
Everyone at his room/her room have always been so kind and willing to help in any way they can, it's such a pleasure buying from such happy people.
Mark T."     5 star review9/7/2018
Customer service changed and order that I had placed online that had not been shipped yet. They were able to make the size correction and I am very satisfied. Thank you
Sandra H."     5 star review9/7/2018
I appreciate that you checked to confirm the odd shipping address. I feel even better about the purchases
Betsy P."     5 star review9/7/2018
Thank you so much, Jacqueline, for your prompt response. I will be placing an order with you very soon! Have a blessed day. 😊
Lisa J."     0 star review9/6/2018
Lorena was polite, friendly and very helpful in resolving my issue.
Cynthia W."     5 star review9/6/2018
Both calls were handled well. Amber even called back with a suggestion.🤗
Elizabeth B."     5 star review9/6/2018
Amber was right on task took care of my existing order that was back ordered and I am hoping to receive my new merchandise in a week or so.
Juanita S."     5 star review9/6/2018
This is the second time I've called customer service each time has been great customer service the second call I made the young lady was extremely patient very helpful and her voice was upbeat
Tiffannee R."     5 star review9/6/2018
disappointed that i am unable to hand deliver my return to your Dallas facility - but must incur shipping charges.
Catherine G."     4 star review9/5/2018
It was Lorena from your management team that stepped in and assisted me. She was respectful and professional and assisted me with getting my account correct. I appreciated how quickly things were addressed and how well she listened to me
Chantelle P."     4 star review9/5/2018
Catherine is quite a pleasant person. She was very helpful in answering my question. Thanks!
Christina C."     5 star review9/5/2018
Had to make shipping state correction to order over phone. Was super fast. Female that handled it was amazing. Thank you.
Timothy R."     5 star review9/5/2018
Flor was very helpful, and we resolved my issue in a matter of minutes. She was very pleasant, and I was very pleased my experience went so smoothly. :)
Pam T."     5 star review9/5/2018
I was very happy with Vanessa’s attention to the details and following up as she promised. Follow up is usually lost in the maze but she made sure the Post Office performed as required and I finally got my shipment. I am a very satisfied customer as a result of her help.
Rita C."     5 star review9/5/2018
Now that I've found Her Room I will be shopping on it in the future. As I did have to return some items, I would have preferred that return shipping labels had been included in the merchandise shipments as some other vendors do. Your current return process is pretty easy, but could be easier.
Laura B."     5 star review9/5/2018
Vanessa Galvez was delightful and very helpful – So far my experience with Her Room has been beyond all expectations – Thank you
Lyn W."     5 star review9/5/2018
Vey satisfied. Package is still on its way. Person taking order was helpful AND knowledgeable. Thank you.
Margaret P."     5 star review9/4/2018
Vanessa went over & beyond with assistance to help me purchase my new bras. I have multiple myeloma, a cancer in my blood & bones. I currently have lesions on my rib cage & spine, so I am very concerned about getting a correct size bra. Vanessa waited to assist me with the whole process, beginning at the search for what I wanted to the end (hopefully) purchasing my order through Paypal. Thank you so much Vanessa and HerRoom. HerRoom has an excellent customer service team that should be showered with praise.
Rebecca O."     5 star review9/4/2018
Flor was extremely kind and attentive to me. She really is a pleasure to speak with. Thank You so much!
Elizabeth K."     5 star review9/4/2018
I will know more when I receive what I ordered. The girl I spoke with today to place my order was very nice , competant and friendly. Could not have asked for more.
Donna P."     4 star review9/4/2018
I was very happy with my experience!! She helped to relieve my anxiety about not receiving my bra in time! She assured me that it would be to me in 2 days, which would be perfect!! Thank you who ever I spoke to for your kindness towards me!!
Kathy B."     5 star review9/4/2018
The Lady I talked to was great. The Bras are great, and feel good except I don't like the one with roses or what ever it is because it shows under my Blouses. Other wise this is GREAT Love the last ones I got. God Bless. V.Z.
Vickie Z."     4 star review9/4/2018
I wish there were a way to clearly show that a bra is shown only in UK size. I didn't know that I was ordering in UK size instead of US size, so I had to return and exchange and now will wait for the correct US sized bra.
Nancy P."     3 star review9/4/2018
Nassa was very helpful. She was pleasant and professional. My problem was solved.
Terri T."     5 star review9/4/2018
Amber is attentive and thorough. She will be following up with me regarding an exception I am requesting. Whatever the outcome, Amber is an exceptional employee. Thanks!
Christina C."     5 star review9/4/2018
It was very easy to do, but it was easy because the order had not shipped yet at all,so it was much better to deal with Thanks
Dawn W."     4 star review9/4/2018
I will continue to do business with your company.
Juanita W."     3 star review9/4/2018
My return shipping label come through
Cynthia E."     3 star review9/4/2018
I recently ordered your Shadowline matching nightgown and robe set (2) for my ancient mother-in-law. The colors are pretty, the decorative stitching is lovely and the short length is perfect. It was just what she wanted, and she feels very special when she gets dressed for bed. And, your shipping time was awesome--I ordered it after ordering a different set from Amazon.com (Prime) and your order still arrived first. Thank you! You made an old lady and her caregivers very happy!
Sarah D."     5 star review9/4/2018
you made my purchases and returns very easy and I was impressed with the ease you made them, and the return of the replacement order was also ver smooth Thank You
Valerie B."     5 star review9/3/2018
I am a man who called to purchase panties. Amber was very polite, helpful and non-judgemental. She helped me find the color panty that I was looking for and was very professional throughout the sale. Thanks Amber!
Mike B."     5 star review9/1/2018
I am pleased with the help of your sales staff took the time that was needed to place the order. order came days early with no problems. I have been buying here 4 10yrs. no problems I recommend herroom to other men who prefer to wear womens lingerie they have a great selection why look else wear?
Earl L."     5 star review9/1/2018
Erin A took the time to find information on my return for me. She was pleasant and professional.
Joyce T."     4 star review8/31/2018
I messed up on a order and I called and they took care of it.Thank-you
Rhonda D."     5 star review8/31/2018
Brittany was excellent in helping me out with a return order. She was professional, quick in resolving the problem.
Rinna S."     4 star review8/31/2018
Amber could not have been more helpful. I received the wrong items. She has been helpful in correcting the problem.
Sally B."     4 star review8/31/2018
Catherine is a great professional with a wonderful personality. She listens, understands, knows the answers and kind. Thank you so much for such a pleasant experience.
Svetlana K."     5 star review8/31/2018
I have always been happy with every order that I have received from HerRoom. Thanks!
Kathy M."     5 star review8/30/2018
Amber took prompt effective action to resolve my issue. And she was cheerful and polite as she did so.
Michael P."     5 star review8/30/2018
Although I have not received my order yet, I have always been pleased with HerRoom products! My concern/question was related to a possible return.
Gloria H."     4 star review8/29/2018
Amber solved my issue with the correct information. I purchased a gift for my daughter and we have been very apprehensive about it. This is our first time using this company. Amber got the tracking right and my wife is now relaxing about our choice.
Harris W."     5 star review8/29/2018
I'm a first time customer and I was very happy with your representative who helped me with my order. Will definitely return.
Karan B."     5 star review8/29/2018
I am pleased so far with your services .. I am hoping that everything will work out with the same results. Thank you for all of your help up to now. If all goes well I will be back to shop again One suggestion would be to make it easier to put in coupon codes so this problem doesn't happen again.
Deborah M."     4 star review8/28/2018
I had problems with your return website and your customer service personnel were great.
Susan M."     5 star review8/28/2018
I have been shopping at Herroom for quite some time. Not only for myself but for my daughters as well I have always been satisfied with my purchase. Every representative that I spoke to always try to fit my needs and I truly appreciate that . Long time satisfied customer
Joan D."     5 star review8/28/2018
Thank you for you patience in dealing with a confusing refund!! You have treated us more than fairly.
LuAnne E."     5 star review8/28/2018
She helped to solve my issue quickly and easily. She was pleasant and caring.
Joanne D."     5 star review8/28/2018
Very clear and pleasant speaking tone. Immediately knew how to fix my problem and had the information I needed right away. Very quick, from the first ring to ending the call, only took a few minutes. I had anticipated on it being a much more exhausting task but it was quite the opposite!
Stephanie D."     5 star review8/28/2018
Erin was most helpful. Took care of address change and splitting order. I appreciated her personal attention to customer service.
Bruce C."     5 star review8/28/2018
Very pleasant on the phone. Resolved my issue quickly. Seems you’ve got a great employee!
John B."     5 star review8/28/2018
I’ll be getting back in touch to repurchase bras...I really need them.😊
Rebecca O."     5 star review8/28/2018
Lorena was very Knowledgeable, quick, understanding. Offered followup assistance if needed. made this return easy. I had problems completing my return. she emailed me the required label and the entire resolution/call took less than 3/4 minutes. great customer service.
Wilma S."     5 star review8/27/2018
Your customer service person was great. HOWEVER, I tried to do a live chat and could not find a submit button on the chat site. Outlook uses Bing as its search. Is that a problem. I could see the agent - see what she wrote but could not respond. Very frustrating.
Linda O."     4 star review8/27/2018
She took care of finalizing a problem I've had with an order from July. Thanks so much.
Jodi O."     4 star review8/27/2018
i am 86 years old and the gal I think was Amber was just lovely. I have had to return some things because of the size and could not get a return sticker on line. She took care of me very well. Thank you
Helene E."     5 star review8/27/2018
You made up for some really bad customer service experiences I have had to deal with in the last week. Thank you so much!
Rhonda M."     5 star review8/27/2018
Your Company is the best in price, quality, quantity, and delivery! We will shopping many more times in the future!
Joe T."     5 star review8/27/2018
Looking forward to receiving my products. I have been waiting a while, but that’s ok! I am sure they will be nice!
Connie S."     4 star review8/27/2018
So disappointed that I was not able to get my Rhonda Sheer lingerie. Rhonda needs to step up & remake this product.
Ruth H."     3 star review8/27/2018
Very easy. Amber was very helpful. I am not one to return stuff.
Bea B."     5 star review8/27/2018
Perfect interaction, easy cancellation. I am so excited to have found this site! Such an incredible wealth of information! I really needed this! I can't thank you enough Tomima and HerRoom.com!
Ivanka S."     5 star review8/27/2018
Amber listened and helped solve my problem of making an exchange.
Sandra V."     5 star review8/27/2018
You lost our order in the mail, and it took two calls to receive an approved refund. You might look into this matter.
Mark P."     3 star review8/26/2018
Amber was very helpful, explained the Return Process and told me when to expect an email regarding the return. She also said she would reiterate that the return was due to a defect in the merchandise as I had not pointed out the specific defect in my return paper work. A+ transaction.
Mart-Joy V."     4 star review8/25/2018
all good. answered all my questions in a timely fashion.
Ellen N."     4 star review8/25/2018
I needed to change my order and Windy made it easy and fast. It is nice to chat with someone who understands customers wishes, BYW this is the second time I have chatted with Windy. This person is a great asset to you.
Sue J."     5 star review8/25/2018
Flor was very pleasant and explained there could be up to a week delay in the final processing of my return. So she couldn't really answer my question other than I had to wait until next Friday to see if the full return had processed as a refund, which is what my question was about because the email I received concerning my return showed all but one of the items had been processed.
Melodye G."     4 star review8/24/2018
I've had great customer service. Called once to discuss different bra styles and then to ask about returns. Will definitely shop here again.
Barbara T."     5 star review8/24/2018
Vannessa was polite, professional and answered my question quickly and thoroughly.
Charmaine B."     5 star review8/24/2018
Erina was able to understand the issue quickly and allowed me to follow up directly with her. She came through with resolved the problem with efficiency and grace. I have gone to the same store to buy my bras for decades; they have recently closed. If this is an indication of how your company treats their customers - I am relieved to find you! Many many thanks to Erina!!
Rita C."     5 star review8/24/2018
I had a problem trying to do my return on line. I did what it told me to do but I could not get it to work for me, but I called Customer Service & talked with Catherine & she very quickly got it all taken care of for me! She was great.
Gail B."     4 star review8/24/2018
So far I haven't had any problems the customer service reps or shipment
Gwendolyn L."     5 star review8/24/2018
I was having a problem with panty sizing and Amber was very helpful in helping me select the right size.
Jennifer H."     5 star review8/24/2018
I dont really have a suggestion, maybe I do, I want to give your company a 5 star rating. I absolutely LOVE my purchase. I have for years been uncomfortable in bras I have bought in local stores. I was very uncertain about ordering something I cant try on first. I am blown away. The bras fit and they are comfortable and do not irritate my skin. Thank you Herroom for my great comfort ❤ Sincerely Your Very happy New customer
Suzanne K."     5 star review8/23/2018
They understood about my surgery and forgetting to return my purchase. Gave me an exchange as a courtesy. I was very happy with your service.
Linda P."     5 star review8/23/2018
GOOD SERVICE! GREAT STAFF!
Aida H."     5 star review8/23/2018
I was disappointed to return my bra as I had a great experience with your team thus far. I look forward to a wonderful relationship with Herroom..glad I found you.
Linda B."     4 star review8/23/2018
I just realized that I hadn't returned two of the four bras that I had bought for my stepdaughter, and that the purchase was over a month ago. I thought that I'd be stuck with these two bras that didn't fit her, but Erina came to my rescue and told me that I could still return them. I am so relieved-they were very expensive and I had bought two in each size, hoping that one of the sizes would work. (Which they did!) I've had a lot of medical stuff going on, and had completely forgotten to return the two that didn't fit her. Thank you so much to Erina-she really saved the day! I'll be a return customer for sure-not only because you have a great website with so much to choose from, but because of my awesome experience today with Erina's help!
Judy G."     5 star review8/23/2018
I purchased a bra on line and before it even arrived I received an email saying that the same bra was on sale. I contacted customer service and she indicated I could be refunded the difference in what I paid and the sale price. Thank you!
Susan M."     5 star review8/23/2018
I am very pleased. Thank you for the prompt phone call back to me.
Tiffiney K."     4 star review8/23/2018
as always sales person Very helpful friendly and took the time that was needed! this is why I call in my order ! this is why I buy from her room and have for almost 10yrs. glad I found you! your treated like a valued customer. Thank You!
Earl L."     5 star review8/23/2018
Erin was great. She was knowledgeable. She took the time to explain the sizing chart and walked me through the process of exchanging the bras I received for the correct size.
Vickie J."     5 star review8/23/2018
I am almost computer illiterate LOL. It is very nice to be able to talk to a real person and order something that I need, rather than have to do it online. I am old and never really learned how to use a computer. I appreciate being able to talk to a live person and making my order. And she was very nice, and very patient with me. I will order again in the future I'm sure. Thank you.
Penny B."     5 star review8/23/2018
She was nice and courteous!! Very polite, cancelled a order that was backordered and would not be in until October or after! So i went back and ordered some thing else that was in stock! Thanks
Layne B."     4 star review8/23/2018
Customer service rep was pleasant and very helpful!
Rochelle R."     5 star review8/22/2018
Flor was very helpful and patient. I will definitely order from Her Room again. Thanks
Eileen M."     5 star review8/22/2018
I didn't get the representative's name, but she was very patient and helpful. I had called to find out where my replacement bra was. I explained the situation to her, but I was unfortunately describing the wrong bra! She picked up on that and carefully described the bra that I had requested a replacement for. I was then able to see that I had gotten the description wrong. We straightened it all out, and she then implemented the exchange. She's a pro.
Laura H."     5 star review8/22/2018
Amber was amazing! Super helpful and friendly! Thank you so incredibly much Amber for your help!
Jenn R."     5 star review8/21/2018
HerRoom was a great shopping for Rhonda Shear bras. The one style I was looking for. I was also able to add a bra after placing an order I appreciate that! Thank you so much!
Jean Marie B."     5 star review8/21/2018
Amber handle our problem quickly and provided a great solution. My family will look forward to shopping with Herroom in the future. You have an asset on the phone.
Harris W."     5 star review8/21/2018
I think it was a little odd that I couldn't arrange a return of a few items online, but the person on the phone was pleasant and helpful.
Shelly R."     4 star review8/21/2018
I received a package from HerRoom, that I Did Not order, my credit card was hacked! I stopped payment, wanted to return the package which was not opened! Catherine, customer service was most helpful, made this entire process very! Will be returning package to usps tomorrow am! Great service! Thank you so much!
Jacqueline F."     5 star review8/21/2018
Good customer service, Amber help with no problems. She's very nice. I appreciate the time she help me with. Thank Amber keep up the good work.
Adrianne M."     5 star review8/21/2018
I was sent the wrong size so I called your customer relations and they told me to take a picture of the bra with the wrong size and send it to them and they would send me a free return label. Awaiting the free return label.
Louise L."     5 star review8/21/2018
The whole thing is a bit weird, however. I had these items shipped to a relative in Texas as I live in Canada. I was not even aware they arrived. I am glad however it is returned because I think I ordered everything too large. Best C PS I will order again from your company as I like your products and you are easy to deal with.
Christine Y."     5 star review8/21/2018
Windy was great i could not finish due to my having to leave for work; therefore, i will call today and i am putting merchandise in the mail.
Rose B."     3 star review8/21/2018
Customer service rep was VERY helpful. I was frustrated that i tried to do an exchange on the website & it had an error message. So i had to call instead. But customer service handled it well. Thank you
Laura L."     4 star review8/20/2018
Amber was very helpful! She’s definitely good at her job!
Donna B."     5 star review8/20/2018
I was 8 cents away from free shipping and didn't want to make the purchase without it. Your agent granted me free shipping and made the sale. Thanks.
Lauren B."     4 star review8/20/2018
Amber was great--courteous, efficient, and she solved the problem!
Nancy B."     5 star review8/20/2018
Knowledgeable, friendly...you could teach the class in Customer Service.
Donna M."     5 star review8/20/2018
Someone picked up on the fact that my order was placed twice and called me. Saved me a return and I appreciate this so much. Good service.
Lucretia M."     5 star review8/20/2018
Amber was extremely helpful and went out of her way to help me.
Camille G."     5 star review8/20/2018
Outstanding customer service and very patient with me.
Linda B."     5 star review8/20/2018
So far everything is just fine. Today, 8/20/2018, sent back six bras , 672P, UPS insured. Instructions for returns very smooth and simple. Have already reordered replacements. Communications with HerRoom are exceptional. Thanks so much.....
SYLVIA B."     5 star review8/20/2018
My question about my bill was quickly & accurately answered....
Geraldine D."     4 star review8/20/2018
Service rep was great once we were connected. However, I was on hold for too long waiting for someone to take my call. Also, there was a lot of background chatter and laughing (a man's voice) which made it difficult to hear my rep.
Diane R."     3 star review8/20/2018
Your customer service employee was awesome!......
Alethia C."     5 star review8/20/2018
The customer service rep was very helpful and polite, thank you!
Melissa R."     5 star review8/20/2018
I love dealing with Her room representative
Irina K."     5 star review8/20/2018
Catherine handled my issue immediately. What a pleasure!
Kimberly W."     5 star review8/20/2018
Very satisfied with service. Fast and efficient. Thank you!
Judy S."     5 star review8/20/2018
The first chat person didn't not describe as plainly as the second, just where to find where I could find a return address label. She was very good.
Helen I."     4 star review8/20/2018
good service, knowledgeable staff, but poor phone connection. voice was breaking up and hard to understand due to connection. maybe it was a one time thing.
Joseph T."     4 star review8/18/2018
The online chat person was very knowledgeable and helpful and got right to the point without unnecessary chitchat.
Jacalyn S."     5 star review8/18/2018
Just print so small, I had difficulty but Wendy was patient and retold me what to do.
Sondra L."     3 star review8/18/2018
According to the tracking process and number, my order could not be located. As your e-mail to me on the order stated the order had shipped, after days of the same message from UPS/USPS, I finally called your office. My situation was quickly and satisfactorily explained to me. Thanks.
Joyce T."     4 star review8/18/2018
The customer service rep I spoke with was excellent however I am disappointed that I have to wait until late August to get my exchange order, that is over a month
Roseann I."     4 star review8/17/2018
Amber was very pleasant and addressed my question quickly and to my satisfaction. Thank you.
Erin H."     5 star review8/17/2018
I very much appreciate your courteous, no-hassle way of making it easy to try on a variety of styles in a relaxed at-home setting. This is especially important for those of us who wear hard-to-find sizes, which can make shopping in a department store or lingerie boutique really stressful and confusing. I have often come home with something I end up not liking, because the saleswoman put so much energy into fitting me that I felt I had to buy something, even though nothing was entirely right for me. I love that you carry such a wide range of everyday and luxury lines, and that you make shopping such a pleasant experience.
James W."     5 star review8/17/2018
Very helpful with the process and customer service was great
Oliver J."     5 star review8/17/2018
She was very prompt with handling my question/ concern!
Patricia W."     5 star review8/17/2018
Britney was prompt and helpful, she took care of my concern with no problems.
Renee L."     5 star review8/17/2018
Amber was a tremendous help in straightening out a problem. I didn't have a long wait time and I easily understood all that she explained. I'm thrilled to receive such great customer service!
Janet B."     5 star review8/17/2018
couldn't get my order through ..rejected my debit card but you put it through for me...thanks
Gregory P."     4 star review8/17/2018
Spoke with a great adviser today, who was willing to definitely help and she did!
Jennifer P."     5 star review8/17/2018
Your customer service representative assisted in cancelling my order and replacing it with the product that I originally desired is greatly appreciated. Thank you for prompt and courteous handling of everything!
Carol H."     5 star review8/16/2018
Excellent Customer service!! I love HerRoom.
Gloria B."     5 star review8/16/2018
Catherine was super friendly and was very helpful today. She is a great customer service rep, and is doing an outstanding job.
John P."     5 star review8/16/2018
Catherine was delightful. Talked me through the return and made sure everything was filled in. It's wonderful to be able to talk to a real person. Thank you for making my life a little less stressful.
Carmen S."     5 star review8/16/2018
im a man buying panties,had questions,she was helpful thanks
Jerry S."     5 star review8/16/2018
The customer service rep was patient and helped me go through all the questions I had. She was very helpful and courteous.
Mary T."     5 star review8/16/2018
Representative was extremely cordial, understood the reason for return. Outstanding customer service! Thank you
Dolores L."     5 star review8/16/2018
I needed a zip front compression bra to wear after a lumpectomy procedure. She was very helpful and explained which bra would work best for me. She was very nice & I really appreciate her help!
Renee S."     5 star review8/16/2018
Catherine was very nice and super helpful! She was courteous, kind provided fantastic customer service! Thank you!!
Bridgett E."     5 star review8/16/2018
I just called to check on my order. The rep told me where it was and said I would receive tracking info .
Susan R."     5 star review8/16/2018
My rep was professional and helped me to expedite my shipment
Rene A."     5 star review8/15/2018
Twice I have called and spoken with two different ladies on two different occasions and they were both amazing. They went out of their way to be sure what I was ordering was in stock and would be escalated shipping to arrive before I left on a trip. The first time I ordered a shaper and she had to call several places and found it in Canada and had it sent directly to me from them. Your customer service personnel are the best.
Angela K."     5 star review8/15/2018
Catherine was great. As a man buying panties, she was kind and understanding. Made me feel comfortable. Thanks Catherine!
Peter M."     5 star review8/15/2018
I didn't realize I had a limit on the time frame for returning/reordering. I gratefully appreciate the exception to the rule. I will recommend you to others.
Sondra V."     5 star review8/15/2018
Dealt with customer service x2. Great service both times! I'll def be back!
Patricia B."     5 star review8/15/2018
Amber was efficient, professional and handled my issue with top priority. I will definitely be back. She made my negative experience a positive one. We need more associates like amber! Thank you!
Tracy H."     4 star review8/15/2018
I spoke with a very pleasant, informed rep.... made doing business a pleasure!
A. P."     5 star review8/15/2018
I just had a question about the return and she answered it promptly. Thanks!
Mary L."     4 star review8/15/2018
She did a great job with accommodating my needs! Thank you Catherine ! Great customer service
Jenna C."     5 star review8/15/2018
I appreciate your vast selection of bras and am grateful for the clear instructions to make returns as it is taking a few orders and returns to get just what I want. I had strayed away from ordering online but less and less brick and mortar stores are fully stocking sizes. Working to get what fits the best. Thank you Catherine for being helpful when I called.
Mindy S."     5 star review8/15/2018
Professional, quick handling of issue, all about the customer.
Karen Z."     5 star review8/14/2018
Truly is exceptional customer service when an associate can resolve an issue with one telephone call. I have been shopping on your site for years! Returns are a breeze and it sure beats travelling to a store! Thank you!
Virginia C."     5 star review8/14/2018
Catherine made the process for requesting an exchange for a different size VERY easy. It is rare these days to call customer service for something like an exchange and be off the phone in less than 2minutes. Thank you!
Jane D."     5 star review8/14/2018
Representative provided further explanation concerning refund. All resolved. Thank you.
Tara E."     4 star review8/14/2018
I was making an exchange on your site and twice it wouldn't go through, so made a call to customer service and in less than 5 minutes had it all sewn up and went on my merry way. Thank you!
Patricia B."     4 star review8/14/2018
Thank you helping with my return. It was painless and easy.
Jean M."     5 star review8/14/2018
The answer was regrettable in as much I really wanted the merchandise (I've been looking for these Miss Elaine cotton gowns for the last several years). BUT, the charge will be returned to my credit card.
Elizabeth K."     3 star review8/13/2018
It was a great help to discuss questions and to get advice on the telephone.
Elizabeth K."     5 star review8/13/2018
Very helpful....she understood the issue and was easy to work with to resolve it. Wonderful to work with someone who grasp the problem and was able to resolve the issue quickly, efficiently and very pleasantly.
Sharon R."     5 star review8/13/2018
Catherine was very helpful in getting me a exchange label. Will mail my swimsuit back for an exchange. Hoping to get my replacement swimsuit in a timely matter after you receive mine. Thank you.
Mary E."     4 star review8/13/2018
I spoke with Nessa to who was excellent in helping me explain my order to me. She was very very pleasant, courteous, explained in a way I could understand and then she placed a new order for me. You've got a wonderful representative to your company! I would ask for her to ANY of my questions in the future. PS I do love the bras I ordered from my first order and will continue to order from Herroom!
Arleen R."     5 star review8/13/2018
The problem I was having, has been taken care of and I am very satisfied. Thank you.
Stacey H."     5 star review8/13/2018
I placed one order this a.m. and then placed another about 1/2 hour later. I called customer service to see if they could just add my second order to the first one, so I wouldn't have to pay another shipping charge. I'm retired and have to watch my pennies. The lady I spoke with (Bridget) waived the shipping charge on my second order. Thank you so much!
Mary Ann K."     5 star review8/13/2018
First time ordering. Customer service rep was very helpful and made sure I understood everything related to my return
Deborah B."     5 star review8/13/2018
You listened to my predicament, made a fair decision & made me a happy camper. 😊
Joanne R."     5 star review8/13/2018
I could not login because I could not remember my pass word . She quickly gave me a code and I signed on .no more problem.
Patricia N."     5 star review8/13/2018
Wonderful to work with professionals who are so personable. Thank you
Sharon R."     5 star review8/13/2018
Called to cancel a bra that was on back order. The girl was VERY helpful. She was polite & nice. I love Her Room. I will be ordering again soon.
Anita H."     5 star review8/13/2018
The associate was very courteous and professional!! BUT—the hold music was an abomination.
Teresa I."     4 star review8/13/2018
It was a pretty straight forward issue. Something was missing as part of my order and I was told you all would send it to me. She was very nice and helpful. I am satisfied assuming I receive what we spoke of. Thank you.
Scot M."     4 star review8/13/2018
My order was stuck in my local P. O. from 7/28 until - apparently the rep. did another trace- & it finally arrived on 8/10. The problem was a UPS/Post Office mix-up of some kind. I'm glad it was worked out.
Sandra N."     4 star review8/12/2018
I had not seen any instructions to include the manifest ticket in the return package. I did think to put in the order number and RMA# on a piece of paper in the package. Your rep assured me this was sufficient. The instructions for the manifest ticket where not on the original page for returns. All in all, a pleasant person and a satisfactory answer.
Linda C."     4 star review8/11/2018
Very pleasant, professional, articulate, and polite young woman.
Linda G."     5 star review8/10/2018
First time ordering with you. Head to return an item I ordered in error. Representative was very helpful and professional.
Ana M."     5 star review8/10/2018
She understood my problem and solved it. Thats all I can ask for
Sydelle T."     5 star review8/10/2018
Amber was Cheerful and helpful, very satisfied. Thanks
Leah D."     5 star review8/9/2018
The call was quick, the representative was professional and polite and answered all questions I had.
Rebecca H."     5 star review8/9/2018
The representative provided detailed delivery information and I found my package at the far end of my front porch, nowhere near the front door, where packages normally are delivered.
Dr. Carol B."     5 star review8/9/2018
Fantastic people. Had a confusion on order and they made sure it was right. So important with a big day coming up. Thank you
Ramona M."     5 star review8/9/2018
Nessa understood exactly what I wanted and I had my answer immediately.
Marcha K."     5 star review8/9/2018
Catherine took my order , she was very pleasant And I am hoping to do business with her again. Thank you
Allen E."     5 star review8/9/2018
Your representative Flor was courteous, prompt and helpful. I appreciate her assistance. I am quite confident the reimbursement to my credit card account will be made as promised by your agent. Thanks
Maria G."     4 star review8/9/2018
Rep was awesome at getting my order shipped
Jody M."     5 star review8/9/2018
Customer service representative was pleasant, and efficient. Thank you!
Toni B."     5 star review8/9/2018
I had forgotten what the charge was for and my question was answered beautifully by your customer service person. THANK YOU!
Virginia D."     4 star review8/9/2018
The representative, Catherine, provided the detailed delivery information that allowed me to find my package. It had been left in a corner of the porch that was far away from the front door. I did not even see the package there. Thanks to Catherine, I have my package!
Carol B."     5 star review8/9/2018
Your rep was EXTREMELY helpful despite my slow working brain!!! Thank you
Janis B."     5 star review8/9/2018
I only needed to make sure that the email I sent with my correct billing information had been received and that my order was on its way. It wasn't a big deal. But the agent was quick with the answer and polite. That's really all you need for good customer service. The other reason I use Her Room is because of the sheer amount of products. Thanks.
Sonya H."     5 star review8/9/2018
The phone representative kept trying to verify my order by asking me to identify the item code, item name, or item price. Since this is a back order and was placed weeks ago, I didn't have that info at my fingertips and asked if I could verify by gift recipient name and address, after which it was quickly resolved. Otherwise, a good experience.
Linda W."     4 star review8/9/2018
customer service was very helpful with the information I needed to find why tracking said the package was delivered and I haven't gotten it yet!
Constance R."     5 star review8/8/2018
Easy process. Thank you. I'll be back.
Mary G."     5 star review8/8/2018
Amber was very pleasant, knowledgeable & professional
Donna D."     5 star review8/8/2018
As I said to your representative, I so appreciate your reassuring email to let me know about the part of my order that has had an additional delay. Your attention to this encourages me to consider future purchases with your company. I also appreciate the cheerful tone of a kind person on the other end of the phone!
Susan W."     5 star review8/8/2018
Vanessa was professional and answered my questions concerning an exchange with speed and accuracy. I was informed she would release the exchange and the correct item would be sent. The only suggestion would be that tags and items are checked to be the same and correct before shipping out an order. The item first send was marked 1X and the tag was marked 2X. The item was a true 1X and I ordered a 2X. Thanks Gretchen
Gretchen S."     4 star review8/8/2018
Conversation was quick and easy!!
Kay A."     5 star review8/8/2018
I needed to return part of my purchase, and it was truly hassle free! I just put the return label on and handed the box to my mail carrier! So easy! Thank you!
Lianna J."     5 star review8/8/2018
Very helpful in choosing the right size. Answered my questions quickly and efficiently
Janice L."     5 star review8/8/2018
Nice bras I do have to return one it didn’t fit as well I bought two to try
Corrie M."     4 star review8/8/2018
I had a question about the return policy given that I had free returns as a result of my purchase. The customer service rep was very helpful in encouraging me to start an online return so that I could be sure the return would be processed promptly.
Christine C."     4 star review8/8/2018
Thank you so much for changing my order. You made it simple.
Karen P."     5 star review8/7/2018
I called yesterday and waited for 5 min before I just hung up. And today I got answer in 20 seconds! She was quick and helped me figure out my issue. Super nice and professional.
Hannah T."     4 star review8/7/2018
My first experience with Ms. Salas was a little disappointing as she put it all on USPS. I understand no one knows what happens but unfortunately USPS said without insurance this is useless and unfortunately then it became your issue again. I guess making several calls to find out what happened is part of it just wished I could have saved the time. Second caller just credited me back so it was much easier. I will hope to order from here again and now that I know how you ship, I will make sure my usps address is clear to all. Thanks
Kelly H."     4 star review8/7/2018
I received very prompt and courteous service. Thank you!
Sibylle H."     5 star review8/7/2018
great experience for first time customer. had trouble placing order, and your customer service end placed manually with me on the phone. will definitely be ordering again in near future.
Mary Ann S."     5 star review8/7/2018
I had ordered 3 bras. They all fit, but one of them had a defect--a strange indentation in one of the cups. That indentation was not present in the other cup, or in the second bra of that style I had ordered. I wanted to exchange the defective bra for another one in the same size and color. The representative asked me to send photos of the defect and said that I would be sent a label to ship the defective bra back to Herroom, and then an exchange would be activated. The call went very well, and the solution was very reasonable.
Laura H."     4 star review8/7/2018
Your personnel, both on chat and telephone were very helpful, polite, and patient. They were extremely courteous and such a pleasure to deal with.
Sue N."     4 star review8/7/2018
I needed a little help with a return. Amber helped me a lot. She was understanding, patient and great. I also asked for advice on another Glamorise bra that I had. She helped me with that also. Thanks Amber
Catherine F."     5 star review8/7/2018
The young lady was one of the best I’ve ever encountered When checking on or solving a problem. So nice and offered suggestions and followed thru making me most satisfied and happy. She needs a raise cause she has a tough job dealing with people who are not sometimes nice to her. Thank her again for me!! I wold love to name her here but I am old & memory is poor. Sorry, my dear, you are terrific!!!
Gerri M."     5 star review8/7/2018
Nessa was the best. Answered all my questions and provided me with additional information I was unaware of.and provided me with my options. It was almost like talking to a live person. Great representative or this company.
Valerie M."     5 star review8/7/2018
I can’t remember the lady’s name but she was very pleasant she took her time she searched for quite some time for me for a bra that might fit me we found quite a few then I’m gonna look into I would say she was trying to excellence
Janet C."     5 star review8/7/2018
Issue was taken care of quickly and flawlessly! Thank you!
Kari L."     5 star review8/6/2018
Very thoughtful young lady. Gave me all the information I needed and was quite helpful. Give her a HUG from me.
Sharon R."     5 star review8/6/2018
Shipment sent to Saratoga Springs but PO returned because of lack of more definite address. Person answering phone corrected the problem and indicated when the parcel is received back at HerRoom, they will resend. Thank you
Joan D."     4 star review8/6/2018
As long as I receive the free return shipping label and subsequently am sent the proper sized 44C bra I will be so pleased and recommend to all my friends.
Sue R."     4 star review8/6/2018
Amber was wonderful in helping me get my payment through. Great customer service!
Carolyn S."     5 star review8/6/2018
I ordered the wrong bra size, and wondered if my order is already on its way. amber said it is, gave good advice about what next steps i should take to get the one i meant to order, and also about how the bra might fit because it's the wrong band size; therefore, it would be best to initiate an exchange when it gets to my house.
Erica K."     5 star review8/6/2018
Dear Reader: I needed help and received it; I'm elderly and lost a lot of weight, I didn't know how to buy a bra, and was assisted (my breast are kissing), told which to buy, and they were on sale --Thank You
Martha H."     5 star review8/6/2018
Response time was instant and the rep was able to assist me.
Elizabeth H."     3 star review8/6/2018
She was very helpful, letting me know that it was no longer in Dallas, and now in California.
Collete S."     4 star review8/6/2018
She help with info on bras that keep bra straps from slipping on my shoulders such as the leotard style bra
Carol G."     5 star review8/6/2018
Brittanie was very helpful and courteous. Thank you!
Susan S."     4 star review8/6/2018
I have been trying to get a proper answer for my return for a month with emailing and have only gotten a general response I finally had a week day off to call about this problem and Amber was the first and only person who helped me with my return. Thank you Amber - you are of great value.
Nancy H."     4 star review8/6/2018
Flor was very helpful and sweet. I think my order is okay. Had to reorder some items. A great experience! Thanks
Patricia N."     5 star review8/6/2018
Your customer service representative was great! I'm disappointed that you will not be including a laundry bag with my order. I use it all the time. If you should have some in your warehouse please include one. Thank you, Susan
Susan F."     4 star review8/6/2018
I called to cancel one of my orders placed last night and was told it already shipped and that I will have to mail it back
Bonnie P."     3 star review8/6/2018
She assisted me with a pleasant attitude, answered all of my questions, and provided me with the the information I needed to complete my transaction.
Kamela K."     5 star review8/4/2018
I realized after placing my order that I ordered wrong size. This personal took care of it right a way and sent an email correcting my mistake. Great service. Will be ordering more. Thanks.
Irene S."     5 star review8/4/2018
When I entered my new password, I lost the chat window before I got to thank your agent who helped me - she was great and knew exactly how to help me! Hoping this different size "tweak" works now - I'm anxious to get these new longline bras! Thanks again!
Christine T."     5 star review8/4/2018
my experience with your company is a good one. I purchased two bras that I am very satisfied with, except I did not need a third bra. That is why I cancelled it.
Steven S."     5 star review8/3/2018
She was very professional and clear in her directions. Thank you.
Aneta F."     5 star review8/3/2018
Amber did an outstanding job helping me resolve a problem on my first order. A+!
Patrick M."     5 star review8/3/2018
Easy to order, fast shipping, great products.
Mildred D."     5 star review8/3/2018
I’m not good on computers and really appreciated access to a phone number and the ability to talk with a representative. Thanks so much!
Abby L."     5 star review8/3/2018
The associate was great she was able to correct my error on the order I had just placed. I must say I was impresed with your service. Thank you so much!
Sam O."     5 star review8/3/2018
Very pleasant experience. Thank you. Look forward to receiving the 2 bras I ordered!
Daiva B."     5 star review8/3/2018
She did a great job helping me to understand my refund amount and was very patient as I rectified the numbers on my end.
Karen D."     5 star review8/3/2018
Easiest transaction EVER! Thank you so much for the great service.
Sharon B."     5 star review8/3/2018
Great product, always fits perfectly. HerRoom is my one stop shopping. Great customer service too!
Kathleen G."     5 star review8/2/2018
The customer service representative was great, easily understandable and quick to answer my question. Thank you!
Caitlin H."     5 star review8/2/2018
I was very pleased with the help I got. I really loved the product I purchase but it did not fit. I was advised you have a video to help me know my bra size. I will be on your website soon to get my bra size and purchase bra's I am in desperate need of bra's!
Delores M."     5 star review8/2/2018
She was helpful, efficient and supportive in understanding why the bra didn't work, as well as sending me other bra brands that might work well for me.
Julie P."     5 star review8/2/2018
Rosie was able to ammend my order of Vanity Fair slips for my Granddaughter. I mistakenly ordered the wrong size and with no way to edit the order I immediately called you. This saved much time and inconvenience with receiving the wrong items. Thank you, Rosie!
Joan C."     5 star review8/2/2018
Flor did the best anyone can do with my situation of a vanishing package, and was very pleasant in the process.
Jan T."     5 star review8/2/2018
I had returned my purchase of three mastectomy bras then after I mailed them, I changed my mind. I called the customer service number and explained this. She said that she would send a note to returns and follow-up. She sent me an e-mail update that the package had not yet returned. Today, she phoned to tell me that my package had been shipped back to me. She was courteous and professional and I very much appreciate your customer service. Great job!
Susan B."     5 star review8/2/2018
Lorena was very pleasant to talk to. She listened to my problem and was very helpful in correcting my mistake. I really appreciated her professionalism.
Jeanne E."     5 star review8/1/2018
The person who helped me was very efficient and very polite. Thank you!
Navin S."     5 star review8/1/2018
Amber was very efficient in providing me the info to return the items.
Joe D."     5 star review8/1/2018
Love your product selection and service so far, Thank you!!
Justine H."     5 star review8/1/2018
My problem was resolved immediately! I'll continue to shop at your site Thank you Larisa
Larisa Z."     5 star review8/1/2018
Vanessa was extremely patient and helpful. I had some confusion because one of the items I am returning was no longer available for exchange in the same size, color, and price. She helped me find a comparable item so that my new total charge equaled the same amount as my return. SHe was AWESOME!
Colleen H."     5 star review8/1/2018
Sales Rep added to my on- line order so it could all be mailed together. Great gal.
Mary G."     5 star review8/1/2018
Was extremely disappointed to learn that, once again, my order has been delayed. However, Roemary checked to see if it was in stock in another size that could be shipped immediately, and it was. I appreciate her checking and getting the size in stock processed to me. Rosemary was very nice to deal with.
Shelton D."     4 star review8/1/2018
...I had a really great experience shopping on your site. My husband and I are about to celebrate our 5th anniversary and I wanted to get something new and a little racier than I would be comfortable buying.... I looked around at a couple other sites that were unpleasant and awkward. The sites were almost pornographic--maybe I was inadvertently sites for "professionals." Not only were the pictures awkward for me to look at but I had to wade through tons of lingerie I would never wear--a little too racy :) The search options were limited and hard to use. At one point I said to myself, "What's a married woman to do!?"... I found HerRoom... and was so pleased! Thanks for having a tasteful place to buy lingerie. Not only was it easy to find something I liked, but the search options were really helpful and I quickly narrowed my search. I picked out and paid for my items in less time than it took me to write this review! I was beginning to get discouraged and now I think I have something we will both really like. Thanks so much! I'll definitely be back.
Elizabeth S."     0 star review7/31/2018
All of my questions were answered promptly and I am very happy with the outcome. Thank you
Cleta B."     5 star review7/31/2018
Issue was resolved very quickly. Very happy with your service.
Susan D."     5 star review7/31/2018
VERY SATISFIED WITH THE REP THAT HELPED ME WITH MY ORDER
Vincent L."     5 star review7/31/2018
Amber went out of her way to help me out. Thanks so much for having her available for customers.She navigates the computer perfectly! You couldn't find any one better!!!
B.E."     5 star review7/31/2018
Rosie was very competent and helpful and patient with my long explanation of the problem. When it required further investigation, she told me she would call me back. Rosie called not too long after and solved my problem, telling me exactly what they were going to do and how to proceed. I was very pleased it was resolved. It's good to know I can trust your excellent customer service. Thank you.
Joyce J."     5 star review7/31/2018
She was pleasant helpful and quickly found a solution.
Donna G."     5 star review7/31/2018
Amber was delightful. She was professional, clear, helpful and warm. Her customer service totally exceeded all my expectations. I'm so glad to be back shopping with HerRoom after a pause for a few years. You have a great selection, exchanges and returns are easy and free and your service is stellar! Thank you for making this process as easy and carefree as Zappos shoe shopping. Undies and shoes are both difficult to buy in stores with the limited selection, etc. Keep up the great work!
Gloria T."     5 star review7/31/2018
The girl I talked to was very nice and efficient with information on how to return an item.
Lori M."     5 star review7/31/2018
Everything went very fine and very helpful!!! Thank you all!!
Arlene F."     5 star review7/30/2018
Brittany was very helpful even though the computer was balking. I appreciate her efforts. My return paperwork arrived speedily
Jill L."     5 star review7/30/2018
Made a return and new order very easy. Saved me from paying shipping three times (only 2). Very helpful.
Lori W."     5 star review7/30/2018
She knew her products! Fast and professional. Thank you!
Annie P."     5 star review7/30/2018
You are one great company!! As a long time customer, I’ve always enjoyed your excellent customer service.
Margie Y."     5 star review7/29/2018
Called about a refund she checked on it .Return had arrived so she took care of it I was very pleased.
Vickie H."     5 star review7/29/2018
Catherine was very helpful in making sure my return would be credited. My only regret was that she did not offer to have the company compensate me for the cost of the return postage given that the item was defective.
Lynn C."     4 star review7/27/2018
Even though I am male and ordered feline products, Amber was pleasant to deal with. She answered my questions promptly and courageously. Also, I was quite pleased with your shipping process. I was informed that it could 5 to 7 business to receive my purchase; I placed my order on a Monday and received it on Wednesday, just two days later. I will be sure to order from you again.
Gene S."     5 star review7/27/2018
Amber was very pleasant. She was helpful and provided good information. Very professional and I appreciated that.
Alaina S."     5 star review7/27/2018
Person( I think was Florence ) was wonderful & very helpful. Vanity Fair customer service directed me to you and the Vasserret brand. It is extremely frustrating to purchase products these days b/c stores do not have items nor do they have knowledgeable personal. So thank you
Nancy H."     5 star review7/27/2018
Ashley was very pleasant and accommodating. Explain how to do a return and to determine a smaller cup size.
Diana L."     5 star review7/27/2018
Brittany was a excellent customer care rep She handled my issue with ease and was so polite and sweet. She’s a great addition to your company
Denise D."     5 star review7/27/2018
She listened to my situation and offered an immediate and satisfactory solution. She was courteous and professional throughout the call.
Laurel W."     5 star review7/27/2018
Flor was pleasant, knowledgeable and efficient. She responded immediately to my concern and I can look forward to receiving my shirts Monday. Very pleased and appreciative.
Laura M."     5 star review7/27/2018
I had a pleasant experience and Amber was totally professional and knew what she was doing! Thanks
Mary N."     5 star review7/27/2018
My experience with Catherine was great. She was very pleasant.and knowledgeable. She was also very patient.
Sylvia Y."     5 star review7/27/2018
PERSON WHO HELPED WAS GREAT GET ALL MY BRAS THERE NEED MORE WITH FILL SUPPORT AND UNDERWIRE THANKS
Mary Jane B."     5 star review7/26/2018
Great customer service! Sorted everything out in a snap! Thank you!
Katherine C."     5 star review7/26/2018
panicked because i had placed an order as a guest and my order number was not being recognized. The customer service person (sorry can't remember her name) was very helpful.
Susan A."     5 star review7/26/2018
Very friendly and helpful Customer Service
Catherine W."     5 star review7/26/2018
Great customer service.....Amber was quick and efficient.....thanks!
Debora P."     5 star review7/26/2018
Very nice and patient customer rep. Thank you
Lynn B."     5 star review7/26/2018
Very professional and made my shipping experience a breeze... I wish more companies were this easy!!
Melynda H."     5 star review7/26/2018
Order went same day that I ordered. That's great customer service.
Judith H."     5 star review7/25/2018
Catherine was very nice. Friendly. And made me feel appreciated as a customer. Makes a person want to shop some more on this website.
Kathleen G."     5 star review7/25/2018
The thing I like best about your company is the fact that you have on-shore customer service. There's never a language barrier or communication problem. Every single one of the people I've talked to there have been great, well-trained and easy to deal with. Thank you for keeping those jobs here.
Bonnie H."     5 star review7/25/2018
Communication was clear, simple and to the point. I appreciated her explanations and assistance very much.
Oona B."     5 star review7/25/2018
Catherine was a major assistance in my ignorance with a password issue. it did not resolve , however Catherine was very patient in her explanation
Valerie B."     5 star review7/25/2018
Thank you Amber for calling me back to explain my options for the missing merchandise. I do appreciate your help.
Cecilia K."     5 star review7/25/2018
Your customer service is very efficient and easy to deal with. I needed to cancel my order. I have made several purchases with Her Room. They always meet or surpass my expectations. I will be back!
Patricia S."     5 star review7/24/2018
Brittany did an unbelievable job!! She was very business like but friendly. She immediately solved my issue . A Great job!!
Steven S."     5 star review7/24/2018
Flor was great- she was positive and helpful! She had helped me before on my order issue, and was really patient and listened to my concerns regarding my missing order. Thank you so much for helping me resolve the delay in receiving my order and sending a new one. I'll continue to support your company and suggest to others! Thank you. All the best
Kate R."     5 star review7/24/2018
I’ve always been pleased with Her Room. This is the first time something I ordered was out of stock, however, I was helped promptly and satisfactorily taken care of.
Nina A."     5 star review7/23/2018
thanks to catherine for her patience and helping w/order !!!
Elizabeth D."     5 star review7/23/2018
excellent customer service. Took care of the situation quickly
Becky L."     5 star review7/23/2018
The wait time on the phone was manageable - the service great! Thank you. I will be using HerRoom again.
Michelle S."     5 star review7/23/2018
Amber resolved my issue quickly and was very pleasant.
Mary Ann S."     5 star review7/23/2018
When I followed your directions to exchange my recent purchase I was given a customer service number and told I had to contact them. I spoke with Catherine who was polite, cheerful and handled my exchange to my satisfaction making my first experience with your company very satisfactory.
Georgia L."     5 star review7/23/2018
LIKE THAT I CAN SEE WHAT IS ON SALE...AND PHONE WHEN I NEED TO....HAPPY SUMMER....
Dolores C."     5 star review7/20/2018
Amber was the first person to go through the checkout process on my account to verify that it was not possible for me to complete a return on the website. ❤️ So for that, I’m really grateful!
Amanda F."     5 star review7/20/2018
Flor answered all my crazy questions with style and grace. Then helped me place my order. Can't wait to try on this bra if and when it fits I will be purchasing lots more. I am so glad to finally again find a bra that has the design that I used to wear. Thanks,
Chelynn S."     5 star review7/20/2018
Amber was very helpful and was able to assure me that my return would be processed correctly even though I had mad a mistake by forgetting to include the order manifest in the return package. Great customer service by a great company - looking forward to future purchases!
Regan N."     5 star review7/20/2018
Amber was most helpful and happy to help with my problem. She has great costumer skills.
Shelia P."     5 star review7/20/2018
I have large bra size and I find beautiful things that fit me. Thank You!! I have only needed to send 2 bar's back because fit wasn't correct. It's so hard to tell over the internet. Haven't heard back yet to see about a refund. So far very Happy....
William D."     4 star review7/20/2018
She resolved my problem in two minutes. Great.
Pedro E."     5 star review7/19/2018
Amber did a great job of soothing my worries! I received the notification that the return of the bra was being processed. She was right! I’m very satisfied with my communications to your customer service department. Thank you!
Elisabeth G."     5 star review7/19/2018
I would definitely use your site again, The problem was with the design on the product that we could not see viewing online until it got shipped to us. However, you team was helpful, attentive and made it a great experience even though we weren't happy with the actual product which was not a reflection on your company. Great job!
Lisa C."     5 star review7/19/2018
Amber was very helpful-answered my question and was super friendly
Maribeth L."     5 star review7/19/2018
I wanted to change a back ordered item for a different one(bra). Flo was very helpful and made the change.
Noralee I."     5 star review7/19/2018
She was very professional and nice. I appreciate your Customer Service staff and will be ordering a couple of different bras soon. I find the reviews about fit very helpful. Thanks very much. Please put in a good word for Rosie for me!!
Debra D."     5 star review7/19/2018
Amber was extremely helpful and patient. My cell phone dropped in the middle of my call for an exchange in an effort to get a better fitting bra for my daughter. Amber was right there when I called back and helped me complete the process. She also made sure we received the correct order number on a follow up call as there was some confusion. Thank you Amber and Herroom!! We hope to become regular customers once we figure out what size works. We were referred by Title Nine in Berkeley.
Karen B."     5 star review7/19/2018
Your employees ALWAYS go out of their way to help me!!! You have the greatest customer service I have ever come across!
Theresa P."     5 star review7/19/2018
Lorena was very helpful in assisting me with my return. Excellent customer service!
Susan C."     5 star review7/18/2018
I don't have access to a printer and I needed to return something, and she was very helpful in giving me the information I needed,
Nancy W."     5 star review7/18/2018
Courteous and patient customer service. My request was handled promptly and efficiently.
Gloria M."     5 star review7/18/2018
Exactly what I needed, quick and efficient. Thanks! Great customer service!!!!
Heather L."     5 star review7/18/2018
Easy transaction. Backordered item originally paid with Pay Pal needed a new payment method. I love your excellent communication about orders and the person was so helpful in Customer Service.
Joyce M."     5 star review7/18/2018
Overall, I have been pleased with the customer service. There was a little refund mix up requiring a couple of follow up contacts, but it was resolved.
Carole C."     5 star review7/18/2018
Got my items thank you so much I appreciate how quickly I got my items will recommend
Lucy"     0 star review7/17/2018
I just made a purchase. My first time buying this particular brand. Right after I submitted my order, I read the reviews on your site for this bra and realized that the bandwidth runs small and I should have ordered a different size. Called customer service and was able to change my order in 5 minutes, no problem. Great experience!
S. H."     5 star review7/17/2018
My question was answered quickly with no problem. Amber was very pleasant to talk to
Roberta E."     5 star review7/17/2018
Rather long (13 min.) but Amber took my order and could not have been more pleasant! She was also very efficient and helpful!
Jane K."     4 star review7/17/2018
I called many times on this issue and this person was the only one that could handle this problem very appreciative
Chris V."     5 star review7/17/2018
Hi - Looking forward to getting my first order. It was easy and fairly quick to get my order placed. thank you!
Janet G."     5 star review7/16/2018
I placed an order this morning and as soon as I placed the order I realized that I had ordered the wrong style. I called and spoke to customer service and the order was able to be cancelled since it had not been processed yet. I was so pleased that I was able to stop this order so I can then place another order purchasing the correct item as I am not able to buy two items. Thank you
Evelyn J."     5 star review7/16/2018
There was confusion about my billing address. The customer service person was extremely polite, prompt, and clear. I appreciate being able to speak to a real human in short order when there is any problem about an order.
Lynn L."     5 star review7/16/2018
Lorena was pleasant, polite & patient & resolved my dilemma perfectly. PLEASE GIVE HER A RAISE !!!
Anne N."     5 star review7/16/2018
The CSR I spoke with was able to suggest items to consider because the item I wanted is discontinued. Most helpful!
Esperanza D."     5 star review7/16/2018
I have talked to two really wonderfully trained and caring young ladies, who really cared about me. Isn't that unusual in this day and age. Thank you for your products and a BIG thank you to your employees.
Jane W."     5 star review7/16/2018
The person I spoke with was courteous and very knowledgeable of your products.
Jaime N."     5 star review7/16/2018
The person I spoke to was able to quickly respond to my inquiry putting my mind at ease regarding my credit card.
Linda E."     5 star review7/15/2018
Super nice, professional, helpful. She took care of my problem quickly.
Tina S."     5 star review7/14/2018
Thank you for the help. Your customer service rep. Was very nice and I’m satisfied with the help
Deeni T."     5 star review7/13/2018
She was very helpful. She said she would email me with a response as soon as she had one, which she followed through on, much appreciated.
Nikki A"     5 star review7/13/2018
The person I spoke to was the MOST polite person ever!!! Thank you.
Ingrid G."     5 star review7/13/2018
Please give this lady a raise. She has excellent customer service skills!!!
Kathryn M."     5 star review7/13/2018
The rep, Flor Canales, understood the problem I described, and was courteous, quick and efficient in resolving it right away!
Alida M."     5 star review7/13/2018
I called with a complicated return issue and the customer service rep was kind and solved the issue easily. I had a return to HerRoom and another return to HerRoom (through Amazon). So nice to deal with a company that uses common sense and allows there employees to think outside the box to solve issues in the easiest way possible. Only one of three of the bras worked and I am thankful for your awesome return policy. I will be using your company again!
Rebecca M."     5 star review7/13/2018
Very helpful and understanding. Very pleasant and professional.
Susan B."     5 star review7/13/2018
The rep referred me to the post office. I called the post office and they informed me that they had a second delivery of my package this morning. I checked my mailbox and the package was there.
Rene C."     4 star review7/12/2018
Thanks for verifying that I was shipping to another address. ( Identity theft definitely exists and I'm glad your team took the extra steps to protect.) Thanks again
Deidra H."     5 star review7/12/2018
Your rep was great. When I called, I was upset at what I thought would be the charge for returning. She listened patiently, was understanding, and remained professional... I like your site, I hate bra shopping and appreciate the selection and service offered by Her Room. And love that I can find my size in a variety of styles and have a bra delivered to me and be able to return or exchange with minimal cost of effort - better than a department store for me. I will recommend and use again in the future.
Laura D."     5 star review7/12/2018
Very helpful with helping figure out how to return items (still in package) but past the return/exchange date. Will be sending them in for a store credit. Thanks so much
Tammy C."     5 star review7/12/2018
Fantastic customer service! So excited to try the bra your agent recommend based on my description of needs! Thank you so much!!!
Trieste J."     5 star review7/12/2018
Thank you for the expeditious response. Your customer service is great and has always been since I have been dealing with your organization sincerely appreciated.
Chris R."     5 star review7/12/2018
Very courteous rep. I was calling looking for a refund on a returned item and she was helpful in letting me know that the refund was in the works.
Jane L."     5 star review7/11/2018
She was very helpful and resolved my issue within minutes. Thank you!
Marion M."     5 star review7/11/2018
I always order from you because your the ony one that has what I like
Patricia I."     5 star review7/11/2018
She helped me and I felt she was truly concerned.
Anne C."     5 star review7/11/2018
Totally impressed by how efficient you are! Amber was lovely.
Kristen T."     5 star review7/11/2018
Quick, easy and efficient. Couldn't have been any better !
Kay F."     5 star review7/11/2018
I was assisted by a very professional customer associate who answered my questions and helped me through my purchase. Thanks for a job well done.
Nancy P."     5 star review7/11/2018
She was very pleasant and patient as I had to have her convert an Australian size to US
Jacqueline S."     5 star review7/11/2018
I'm difficult. She was amazing. Took all the time I needed. Followed as my mind jumped all over the place. She answered all questions, figured out my size and somehow I ended up buying 2 rather than just one like I had planned. Very pleased. You might need to give her a raise. Really, she's good. Thank you for the service.
Lauren C."     5 star review7/11/2018
Fantastic Service, customer service representative was very helpful.
Joseph S."     5 star review7/10/2018
Brittanie was very helpful lvery courteous and very friendly.
Lucylle F."     5 star review7/10/2018
I have had a fantastic experience every time I have done Business with all who has helped me with my purchases.
Alicia D."     5 star review7/10/2018
Windy was very helpful to help process my Return
Silpa S."     5 star review7/10/2018
Windy was efficient, quick to provide answers with a focus on customer solutions
Bonnie R."     5 star review7/9/2018
Kathern was very nice and helpful and professional will be sending back exchange for different size
Les M."     5 star review7/9/2018
Returns handled with ease and orders shipped arrived in a timely manner.
Elois A."     5 star review7/9/2018
No hold time, Brittany was terrific! Great fist time experience!
Abby T."     5 star review7/9/2018
She was very helpful by both online chat and with a follow up Email. Kudos!
Fred F."     5 star review7/9/2018
Amber was very pleasant and professional. She answered each question. She was helpful.
Darlene D."     5 star review7/9/2018
She was very helpful in helping me locate the item and then to order it. Very knowledgeable and professional. I was very happy to find the item.
Anne G."     5 star review7/9/2018
The online system was not working, kept asking for the same credit card info over and over again, so a call resolved the ordering process.
Maureen S."     5 star review7/8/2018
Catherine was courteous and fun to talk to. She handled my refund request speedily. She made my day!
Barbara E."     5 star review7/7/2018
Lorena was VERY helpful and I would highly recommend shopping on Her Room’s website. Best bang for the buck
Daniel P."     5 star review7/6/2018
Although we only communicated through e-mail, she got the job done. Not only was I able to do my return, I was also able to change my password so that I can now log in to my account. So thank you Lorena!
Charlena W."     5 star review7/6/2018
She identified the issue right away and made the appropriate fix. Very efficient and congenial
Daniel R."     5 star review7/6/2018
Wendy was pleasant to chat with and was very helpful.
Adam C."     5 star review7/6/2018
Customer service rep was very helpful with my order cancellation. I received email confirmation immediately.
Nancy C."     5 star review7/6/2018
Very nice agent. Was able to search my orders to find padded bras, which would have to be returned. Many thanks. Keep providing bras at a very good pricing scale. Just down right beautiful bra. I love my many choices. Thank you!!
Lori M."     5 star review7/6/2018
Spoke with Amber who was very professional and kind and pleasant to talk with.
Rick Q."     5 star review7/6/2018
I was late in wanting to return my items. As a first-time 'offender', Amber gave me a break and allowed me to return them, no questions asked. If I couldn't have done this, I'm quite sure I'd never order from HerRoom again. Amber's a great rep for your company!
Phyllis G."     5 star review7/6/2018
The woman I spoke with was charming and extremely helpful.
Deborah D."     5 star review7/5/2018
Lorena was very professional. She was helpful, considerate, and knew what I needed before I even asked the question. I really appreciated her help.
Rebecca B."     5 star review7/5/2018
Catherine was very helpful to me. She explained how your return system worked, since my printer was down and I would have to do a manual label. Many thanks!
Rebecca B."     5 star review7/5/2018
Customer associate was polite knowledgeable and very friendly. Cusps! This young woman is an asset to HerRoom!
Rhonda K."     5 star review7/5/2018
Amber is a very professional person and was able to give me the answers that I needed.
Janet N."     5 star review7/5/2018
Excellent company! Customer Service is efficient and helpful ! Thank you!
Carol S."     5 star review7/5/2018
Very helpful!! There was a problem with delivering my order to my PO Box. I reordered and it is going to the same address. I know from experience that the problem is with the delivery company not anything at your company did in sending me the product. Amber is wonderful!!!
Sara S."     5 star review7/5/2018
The rep was very helpful and really cared that I found the right product to benefit me. She was great and had a lot of patience.
Ann C."     5 star review7/4/2018
Quickly solved the problem. Courteous & knowledgeable.
Ann C."     5 star review7/4/2018
The representative I spoke with was very polite. She took the time to look up my information and answer all my questions with professionalism and patience. I was very pleased with my conversation.
Patrice S."     5 star review7/3/2018
Always a good experience with Her Room. Wish you had a little shop around the corner from me.
Abigail S."     5 star review7/3/2018
Always so easy to order. Great service!
Patricia W."     5 star review7/3/2018
Amber was professional and yet friendly. She offered other options to my request and expressed regret that this particular order did not work well for me. Amber knows how to make a customer feel important.
Marian G."     5 star review7/3/2018
Very pleasant, understanding patient and extremely helpful!
Susan G."     5 star review7/3/2018
Lorena Alardin in Cust Service is just fabulous. She's interested in the customer's problem. She's intelligent and articulate and willing to takes steps that may not be in the "cust service handbook" to solve a problem. She's management material. Just can't say enough. She is great at what she does and could do more for HerRoom at a higher level of responsibility. Best customer service I've received in a very long time.
Carol B."     5 star review7/3/2018
She went and checked info out. Came up with a solution and was actually more satisfied since the results came the same day instead of giving it another week. Thank you Catherine
Ann A."     5 star review7/3/2018
Lorena was able to answer my questions and easily placed my order. Gracious and informed! Thank you
Gilda R."     5 star review7/2/2018
So pleased that the Live Chat feature answered my question!
Deborah R."     5 star review7/2/2018
Fast and efficient rep. She helped me cancel an order that was back ordered with no issue. WONDERFUL!
Paulina D."     5 star review7/2/2018
Amber did an awesome job for me, answered all my questions, and did everything she said she would. Kudos to her. It's so nice when people keep their word and everything works out the way I hoped it would! Thanks, Amber!
Barbara K."     5 star review7/2/2018
Was having ordering issues internet I guess call customer service to make sure I didn't order place my order several times ..CS knew exactly what to do .glad for that don't need a stockpile of hosiery
Robreta W."     5 star review7/2/2018
The customer service agent was super helpful and took care of my question in just a few minutes!
Hannah L."     5 star review7/1/2018
I greatly appreciate the woman who helped me change the shipping address I accidentally used. I really enjoy shopping at Herroom because this site is the only one I can get my size at and it really would have been awful to not get my order because of my mistake. I appreciate the agent assisting me to correct my error.
Victoria J."     5 star review6/30/2018
i was in the process of trying to print a return label and i received a message that the USPS was offline and you would email me one as soon as it was up and running. i waited 24 hours and still no email. i called and was able to get one within minutes.
Victoria G."     5 star review6/30/2018
Thank you Brittany for excellent customer service!!!
Leiann H."     5 star review6/29/2018
I love love love the material. Im in my mid 40’s and have raised five boys. The top absolutely does me justice. I ordered a 38D (my bra size) and it was perfect! The band stretches and the cups fit just like my Victoria Secret bra’s (I do not wear full coverage so it’s so comfortable for me) The bottoms also stretch. It’s my experience that you always buy a size up from your pant size. I’m a 12 and ordered a 14. I love how it folds up and covers my tummy. It was worth the money!
Tammy G."     5 star review6/29/2018
I was a week late with my return partly because I lost track of time, but mostly because I was waiting to receive two bras on back order. I wanted to return everything all at once, if the last two bras didn't fit. The bras are still on back order. When I realized today that I was past my 30 days, I called. And the customer service person restored my online ability to register my items for return and print a label. I'm a fairly new customer and am very please. I will buy all my bras and underwear from HerRoom.
karen M."     5 star review6/29/2018
The lady was very nice professional and able to assist me with my needs I will definitely be shopping here again really soon thank you for your awesome service
shenan H."     5 star review6/29/2018
She was super helpful and courteous- even gave me a heads up on response time. Thank you for having such a helpful CS team! I also submitted a ticket? contact request via your contact form and haven't heard back yet, please feel free to disregard that now that my issue is being resolved. Thank you!
Barbara M."     5 star review6/29/2018
Amber was very kind and helpful. Great customer service.
Stacy S."     5 star review6/29/2018
I was very stressed about an address entry error. Brittany made me feel at ease and my shipment was perfect! Thank you!
Laurie M."     5 star review6/29/2018
i had a question about the website and got an answer quickly and it was even on the weekend. i wasn't expecting a response before monday but got it taken care of much faster. thanks!
Steve B."     5 star review6/28/2018
Extremely professional, took care of the situation straight-up! Thanks~
Sandie C."     5 star review6/28/2018
Amber was very polite, she listened to my complaint and immediately found a solution to my problem.
RyeDean P."     5 star review6/28/2018
Amber was pretty helpful,and cordial. my issue was fixed up really quickly, Thank you
Rasha F."     5 star review6/28/2018
You guys have been fantastic even when I’ve had to change or cancel an order. Very happy with your selection and service!
Natalie P."     5 star review6/28/2018
Catherine was gracious, polite & most competent.
Jane B."     5 star review6/28/2018
Everything is ok now. My credit card was not going through to pay my bill. I called the Credit Unit and it was taken care of immediately.
Anna H."     5 star review6/28/2018
Catherine was sweet warm accommodating helpful and terrific. All your staff are like warm hugs. Your merchandise and website is outstanding and exceptional. I love your follow up emails letting customers know if an item is delayed. It shows you genuinely care. I just love everything about your company and look forward to many more years with you.
Renee P,"     5 star review6/27/2018
Great product, great service, great place to shop.
Joe S."     5 star review6/27/2018
The woman who helped me was helpful, efficient and pleasant. Thanks!
Margaret Z."     5 star review6/27/2018
I didn't have to wait at all to get an actual person on the phone and the rep helped me quickly and efficiently. Thank you
Reena S."     5 star review6/27/2018
The people on the phone are great. They have been very helpful.
Joseph C."     5 star review6/27/2018
I had some concerns about items that I had ordered aand I received clarity on how things would go. Appreciate the detailed explanation.
Afolake B."     5 star review6/27/2018
Items were received on time and were as described!!
Marian H."     5 star review6/27/2018
Great easy shopping experience and thank you for the discount.
Deborah V."     0 star review6/26/2018
Customer Service was great, I spoke with a representative within a couple minutes. The processing of the return took longer than I had hoped (1 month), but nevertheless everything worked out!
Erika H."     4 star review6/26/2018
The only thing that bothers me about this exchange is the length of time before I hear that you've received the package I sent with the items I want exchanged.
Sharon C."     4 star review6/26/2018
This is my second return to Her Room, and the customer service is the best I have ever experienced. Thank you to Catherine, and her friendly, prompt actions to process my return. For sure, HerRoom will be my future go to source for lingerie purchases! =)
Susan D."     5 star review6/26/2018
Answered my questions, followed directions sent picture of defective underwear, waiting for a response.
Priscilla N."     5 star review6/26/2018
When ordering I did not realize that my items would be sent using the UK sizes. I was pleased w how helpful Brittany was during the returns process. Thank you
Cristina V."     5 star review6/26/2018
Call was answered promptly and courteously and took care of the issue. Thank you.
Amelia C."     5 star review6/25/2018
The young lady I spoke with handled my cancellation order very professionally and an email followed immediately. The only complaint I would have is regarding the horrible background noise/conversations. It was difficult to hear the young lady I was speaking with.
Lucinda W."     5 star review6/25/2018
Hello. The lady that took my order I believe her name is Suzanne ? Was very courteous and helpful I’ve been wanting this bra for a while now. I’m excited to order it Thank you.
Allen E."     5 star review6/25/2018
My item was backordered and I was concerned that I would not get it in time. She suggested a different size that was ready to ship, so I agreed to change the size. I am fairly certain it will work. I appreciate someone who tries to find other solutions instead of just saying, 'sorry you won't get it in time'. Thanks!
Lendid K."     5 star review6/25/2018
I was having trouble with the return label. She emailed me one immediately and asked me which items I wanted to return so she could include list to put in box. All under 4 minutes.
Melissa K."     5 star review6/25/2018
I got all the answers I needed in an efficient and courteous manner.
Nadya V."     5 star review6/25/2018
yes, your CS rep was very helpful, and she made it a very easy to order... i would like to have her work with me any time we order... i was very comfortable ordering thru her, she did a wonderful job ... thank you all ...
Barbara F."     5 star review6/25/2018
Flo was very helpful and nice. She resolved my problem immediately!
Miriam O."     5 star review6/25/2018
Amber is an excellent customer service representative. She has a very pleasant disposition. The issue with my return was handled immediately. I am very satisfied. Please ensure that Amber is considered for a higher than average raise. She is an asset to the Herroom Customer Service team and the company as a whole. - Sincerely, Satisfied Customer Deborah
Deborah L."     5 star review6/25/2018
Yisele was professional & knowledgeable. She quickly helped me with my problem. She was also very courteous.
Minerva M."     5 star review6/25/2018
Inquired about my refund and the agent was able to look up my and refund me in less than 2 minutes. Super fast. Thanks!
Sabrina L."     4 star review6/25/2018
It was confusing because I placed one order of 3 items. Two were sent together and one was back ordered. The playtex order sent and the back ordered playtex were supposed to be different, one white and one blush. Both items were received in white. I have lost weight and all of the items were returned as soon as I tried them on. I ordered one exchange. I had difficulty explaining to your representative because she kept talking about a blush colored bra that I never received. Since I received a white one in the first shipment, I expected a blush one with the back order. It was white too. I got frustrated, but your representative handled it well and I am looking forward to trying on the 42C.
Kathleen P."     4 star review6/25/2018
Needed return label,I do not have printer. Lavern was gracious and helpful.she is sending me one through the mail. I will know more after this transition is finished.
Shirley B."     5 star review6/23/2018
I received an immediate connection to an agent when clicking on Chat. Windy took care of my request and made it so easy.. Great service!
Jamie C."     5 star review6/23/2018
I really appreciate that you were willing for me to make a swimsuit exchange past the 30 period. Your quality of items is very nice!
Paula F."     5 star review6/22/2018
My customer service rep immediately knew the answer to my question, and suggested a potential solution. (I placed an order, and half of the products were backordered. I wanted to receive all of the products, in different sizes and styles to see what worked best, before having to make the return.)
Danielle L."     5 star review6/22/2018
Brittanie was polite and efficient. My request was met immediately with follow-up email.
Rita C."     5 star review6/22/2018
Brittany did a great job fixing an entry I made. Made me feel much better! Thanks!
Laurie M."     5 star review6/21/2018
Lorena acted immediately to correct the situation and I greatly appreciate it.
Laird B."     5 star review6/21/2018
She was great. I was canceling my order due to long backorder, and she helped me find similar items
Hildy G."     5 star review6/21/2018
Amber was the BEST! She was professional to a T ! She got my return question answered a in flash. She made my day. Associate's like her deserve a lil' pat on the back, for work well done.
Gail C."     5 star review6/21/2018
Brittany did a great job helping me with sizes and what might work. It is always hard to tell from a web site and I will have to size up on sports bras. The ones I ordered were to tight. The other bras were fine and I re-ordered these today. Thank you
Megan F."     5 star review6/21/2018
I’m So excited to find your website. I love that I can find pretty bras in my size! I’m so happy. Thank you
Robert H."     5 star review6/21/2018
Flor was very helpful in explaining the process that my package would take since it was marked "undeliverable". My only issue is that I have to wait for usps to ship it back to you before you ship my replacement. While I 100% understand this I just have no idea if I'm going to receive my bathing suit in time to wear it at all.
Amielee E."     5 star review6/20/2018
I have been extremely pleased with the Customer Service Lady! Thank You,
Heidi M."     5 star review6/20/2018
There was some confusion about whether I wanted to return my order or exchange it for a larger size. But, that was my fault because I circled both. So, there will be a delay in receiving my order. Could you make your customer Service phone numbers more visible for Your customers to see? I had trouble Telling if that number was a six or an eight.
Liz R."     5 star review6/20/2018
I was able to get the answer I needed regarding Returns and Exchanges.
Vicki O."     5 star review6/20/2018
Catherine was so patient and helpful when the website kept giving me error messages. She went through my order with me and got my return label created and emailed right away. Thank you, Catherine!
Sarah K."     5 star review6/20/2018
Wonderful support! was able to change my order immediately. GREAT customer service!
Marilyn B."     5 star review6/20/2018
I have always appreciated how quickly my things arrive and the excellent return service as I am a hard fit for swimsuits. Small everywhere except breasts. I recently had a return that I noticed had not been returned on my card. They actually called me to inquire if I had made a return. They checked it out and promptly issued a credit on my card. Very pleased with Her Room.
Valerie C."     5 star review6/20/2018
Customer service was very efficient, knowledgeable and friendly! Researched and answered a shipping question for me. Thank you so much!
Chrysi W."     5 star review6/20/2018
My return was resolved promptly and with no glitches. helpful!!
Dan E."     5 star review6/20/2018
Expeditiously handled my "live chat" request.
Bruce O."     5 star review6/20/2018
I was very happy with the call. The agent was courteous and knew right away how to solve the problem.
Giuliana C."     5 star review6/20/2018
This conversation was wonderful, and I was able to resolve my issue with a return to HerRoom to my satisfaction. Thank you
Cathy G."     5 star review6/20/2018
Brittany didn't hesitate to provide the assistance I needed to get a first time discount put onto my order. I didn't get the email containing the discount code prior to placing the order. Moments after I placed the order the email was delivered. I called and Brittany took care of it immediately.
Rosa T."     5 star review6/20/2018
Customer Service Rep. Lorena was superb! Very, very helpful and very kind to talk to. I absolutely got the information that I requested. She has a wonderful personality, too. Just one suggestion for improvement: The "wait time" to obtain a Customer Service Representative on the phone was over 7 minutes!
Neil N."     5 star review6/20/2018
I spoken with Amber before. As usual Amber provides 1st class service. It it my hope that Amber receives recognition and maybe $20 gift certificate. Please pass this to Amber. Thank you hon.
Oscar C."     5 star review6/20/2018
I appreciated the clarification,etc. Thank you for taking the time to answer my question.
Maria L."     5 star review6/20/2018
Great job Britney .... once again you gave great customer service. Thank you
Landon H."     5 star review6/20/2018
Lorna was pleasant, helpful and put me at ease regarding my orders arrival, including committing to calling me with a follow-up. Thank you very much. I am a new and satisfied customer.😀
Darlene B."     5 star review6/19/2018
The customer service lady was very nice, very helpful, respectful and clear to understand... Unfortunately I did have to return one of the articles that I purchased but I will say if the return goes very smoothly I will reorder from you guys again and again and again thank you and have a wonderful day
Samantha W."     5 star review6/19/2018
Service was very expedient and helpful. Thank you so much!
Cinda G."     5 star review6/19/2018
I used the wrong rma number but she found it and was able to see that there was movement.
Iris F."     5 star review6/19/2018
I had many questions, and you agent patiently answered all.
Judy H."     5 star review6/19/2018
She was very helpful and pleasant- my first time ordering- thank you !
Coleen L."     5 star review6/19/2018
Very kind, helpful and understanding.
Janet N."     5 star review6/19/2018
Really amazing service with Lorena and the more exciting was talking with someone in my own language (Spanish), now Lorena and Amber are my best costumer representative. Thank you Tomima
Evaristo H."     5 star review6/19/2018
I own my own business. And after working in service for many many years, I have learned that businesses are about good products and customer service. The person I spoke with at Her room was very nice, easy to understand and time conscience. I wouldn't change a thing.
Stephanie S."     5 star review6/19/2018
Catherine did a great job answering my questions but I am disappointed to learn that the credit card processing system is down and this may affect the processing time for my order. Luckily she said I can call tomorrow and hopefully resolve my issue.
Emilie G."     5 star review6/19/2018
as a 77 year old I often get confused and mailed an item I could not use back without any information the young woman I spoke with was so helpful she told me they would send me an email when the bras arrived and contact me even though I did not put my information in the mail.. I felt very reassured by her manner and her answers. Thank you
Gail B."     5 star review6/19/2018
This lady did an outstanding job in taking care of my situation. Great customer service which is a rarity these days. Rest assured it is most appreciated. Professionalism at its best. Thanks for allowing me to comment.
Don M."     5 star review6/19/2018
The customer service person knew why I was calling before I needed to explain because of some documentation from a previous call. Very efficient.
Robin C."     5 star review6/19/2018
Thank you for your assistance. I look forward to receiving the item I ordered! :)
Lauren M."     5 star review6/19/2018
Your representative Britney was patient and understanding about my needs and I appreciate this very much After all I’m not your average customer calling in two other businesses I contacted before I contacted you folks were not interested and helping me out as a trans woman I’m speechless and overwhelmed by the patience and understanding I received from Britney today compared to the other two companies I have contacted for Brassieres I look forward to doing business with your company in the future thank you very much .
Steve T."     5 star review6/19/2018
She was very helpful, and very pleasant. I enjoyed talking with her.
Carol G."     5 star review6/19/2018
Customer service was friendly! Thank you Very informative and polite!
Sara M."     5 star review6/19/2018
Thank you for replacing a La Perla item for defective hem costruction after the 30 day return policy. Hopefully this was a one off and not manufacture 2nds. Will shop again for sure
Ronald L."     5 star review6/19/2018
The woman I spoke to was professional and didn't ever make me feel dumb.
Amy C."     5 star review6/19/2018
Customer service is stellar and products are also. will order again !! Thank you,
Joy K."     5 star review6/18/2018
She was very nice and the process was smooth and easy. Thanks!
Jennifer J."     5 star review6/18/2018
Amber, the service rep I spoke to, was friendly, patient and helpful. I had to wait a bit, but it was worth it. Thanks!
Patricia V."     5 star review6/18/2018
Your people are so kind, considerate and helpful. Thank you!
Marlene R."     5 star review6/18/2018
I was on hold forever, however once my call was answered the respondent was polite, professional and resolved my conflict with lightening speed!
Jan P."     5 star review6/18/2018
The person I talked to was exceptionally helpful and kind. Over the last few years, I’ve found that getting help can be underwhelming and sometimes difficult. However, the Herroom employee that helped me knew exactly how to help me and took care of me in a timely manner. Very pleasant experience makes my decision on where to shop for bras in the future easy - with Herroom. She was wonderful, and I hope my appreciation and message reach her. Thank you for having such a great web company!
Donna H."     5 star review6/18/2018
My customer service representative was exceptionally pleasant, polite, and helpful! 😃 What more could I ask?
Mary D."     5 star review6/18/2018
It was great to be able to talk to a person and resolve a problem with NO trouble
Andy H."     5 star review6/18/2018
Quick and easy just the way I like it. Thank you so much!!
Patricia L."     5 star review6/18/2018
Really helpful, explained what was wrong with my order, and why they called me.
Arielle D."     5 star review6/18/2018
i ended up ordering the wrong size bra, and was able to get the the correct size into the order saving me the time of returning everything. thank you so much!
Jodi G."     5 star review6/18/2018
Amber knew exactly why the return label didn’t print and why your site said to seek help. She sent me one immediately,thru email. Polite, professional, and pleasant, all the p’s that are important!
Leila S."     5 star review6/18/2018
Amber was helpful, patient, and knowledgeable. It was a pleasure to speak to her.
Bonnie V."     5 star review6/18/2018
I wasn’t sure if my order went through online, as I received an error. I called, and was assured that the order had been received.
Cynthia M."     5 star review6/18/2018
Quality Products, with reasonable prices. The customer service was excellent. It was a total very good experience dealing with this company. I would recommend them to everyone!
Paulette S."     5 star review6/18/2018
Very friendly & efficient. Thanks
Betty T."     5 star review6/16/2018
Courtney was great! She expertly understood the problem I had (wrong shipping and billing address) and quickly made the fix! A real pleasure to have her assist me today! Give her a bonus and a raise! :-)
Richard K."     5 star review6/16/2018
quick and efficient Amber was very helpful and fast !
Peggy W."     5 star review6/16/2018
The woman who helped me was just perfect. She cared about my concern and went the extra mile to resolve it. Rare these days. She made my day a little easier, which is something I truly appreciate.
Judith K."     5 star review6/15/2018
The rep answered my question right away. Great job. Unfortunately, I accidentally disconnected before we ended the conversation. If you aren't already, you may want to consider sending an email script of the convo's automatically.
Laura H."     5 star review6/15/2018
No words adequately describe how good you are! I recommend your store online to anyone who mentions needing or wanting new underwear, mostly bras. My daughters have been pleased, too.
Pearl S."     5 star review6/15/2018
I just love there hi waist shape wear thongs.
Arlene C."     5 star review6/15/2018
Erica was promptly able to email me a copy of an order I had misplaced the paperwork for. Very satisfied!
Carolyn M."     5 star review6/15/2018
Customer service was very good. My problem was that since the bra fit very well when I tried it on, I washed it. Then when I wore it, I discovered that every time I bent over, my breasts fell out the center. But I can't exchange for a smaller size. I am going to try to adjust the hooks to see if that will help. I like the bras very much.
Esther L."     3 star review6/15/2018
I wish the Elomi bra Etta came in more colors. Super customer service.
Donna B."     4 star review6/14/2018
really like how your products come in a nice bag and very tidy. Also appreciate the ability to return something after the 30 day mark. By the time I get it, try it on and then return it through the web I can easily loose 30 days. Great staff and like the owner's voice on the answering machine. Will do more business with your company for sure.
Deborah G."     5 star review6/14/2018
She was polite and courteous and resolved my problem quickly.
Tina S."     5 star review6/14/2018
I had very little wait time before a person answered and helped me with an order. I'm happy and it took very little time.
Mary B."     5 star review6/14/2018
Customer service lady was very accommodating. We worked out a solution to a possible back order problem. If my order arrives as we revised it, I'll be very happy.
Jeanne R."     5 star review6/14/2018
I had a password issue, so I was unable to process the Return online by myself. Additionally, I am technology challenged, and your customer service rep, Rosie, was very kind and patient with me as we went through the whole return process together. Thank you, Rosie! =)
Susan D."     5 star review6/14/2018
Was confused about a transaction! She was great! Explained it to me! Thanx!
Claudia S."     5 star review6/14/2018
The customer service rep was extremely knowledgeable. She helped me with multiple issues. 1. reset password 2. merge two different accounts 3. Return shipping labels I was very impressed how effortlessly she was able to hand a big multitude of issues, thanks!!! Susan
Susan M."     5 star review6/14/2018
I had difficulty printing my return label, the customer service rep. I spoke with was very helpful. Thank you.
Barbara D."     5 star review6/14/2018
Quick response. Solved my problem with a friendly English speaking representative. Thks
Arthur P."     5 star review6/14/2018
I appreciate the fact that Flor was patience with me.
Susie W."     5 star review6/14/2018
Vanessa facilitated a quick and easy resolution to my problem. Looking forward to receiving my exchange!
Albert D."     5 star review6/13/2018
Service was great. I believe her name was Amber and she was so friendly and helpful. Will be ordering again soon.
Kathleen H."     5 star review6/13/2018
Very polite and took care of my issue within 5 minutes. Very impressed. Real customer service is rare now and I will continue to recommend this company because of the customer service.
Tiffany L."     5 star review6/13/2018
Windy had on point suggestions, I'll definitely continue to purchase from HerRoom thanks to the great customer service.
Jacqueline S."     5 star review6/13/2018
great customer service. Question was answered quickly and correctly. Thanks
Anthony E."     5 star review6/13/2018
Rosie was fast, efficient, helpful, and pleasant.
Michelle P."     5 star review6/13/2018
Quick response. Solved problem.
Nancy C."     5 star review6/13/2018
She gave me the information I required and clarified things well.
Nadya V."     5 star review6/13/2018
i mistakenly placed an order twice. Your representative cancelled the second order promptly. I am grateful for her quick response.
Sue P."     5 star review6/13/2018
Love the gown and how it fits
Sheila P."     5 star review6/13/2018
Lorena was very nice and helpful.
Gabrielle L."     5 star review6/13/2018
Loved the bra!! Great customer service, my issue was resolved promptly. Will highly recommended herroom to my friends and family.
Teresa G."     5 star review6/13/2018
Amber helped me get my return processed. It took her no time to resolve the issue, and she was very pleasant.
Kimberly M."     5 star review6/13/2018
We started with a great problem and ended with much success. i hope the hanes product will be successful. i thank you for you for being patient with an old man, not everyone is.you represent you firm in a professional manner and it is appreciated
Henry M."     5 star review6/13/2018
Outstanding customer service! My issue was handled quickly and professionally. Plus, I didn't have to wait on hold. Great job! She was very kind and helpful. So many thanks!
Amy S."     5 star review6/12/2018
very satisfied keep up good work
Clara W."     5 star review6/12/2018
Trying to return an item and order the same as an existing order but in another color was challenging. Then, as Britannie was helping me with the returns online, and I filled it all out, the website would not accept the transaction, so she has to take care of it from her end. She was very pleasant, helpful and efficient.
Nancy B."     5 star review6/12/2018
THANK YOU YOUR WONDERFUL CUSTOMER SERVICE..AND FRIENDLY ATTITUDE.
Peter P."     5 star review6/12/2018
Amber was very helpful, gave wonderful advice and was super pro-active with helping me understand my first return! Thanks for the awesome service Amber!
Kortnee C."     5 star review6/12/2018
I couldn't download a return label so Customer service sent me a label via e.mail. That was a help.
Sandra B."     5 star review6/12/2018
She was very pleasant and helpful. Couldn’t ask for a better experience. Comment: When I went to HerRoom.com, there wasn’t a tab that said start a new return. All it showed me were the items on sale
Ruth S."     5 star review6/12/2018
My query was about a pending merchandise return credit. Your response was prompt. The return credit was processed just as promptly. I greatly appreciate that it did not take multiple emails to settle the issue. Thank you again for you courteous and prompt attention to my problem.
Viola L."     5 star review6/11/2018
Catherine was great. Pleasant and informative. My return is missing. She is researching. I am disappointed it is taking this long to get to you. I did use your return labels. I look forward to a quick resolution. Thank you
Kimberley S."     5 star review6/11/2018
I appreciate your promptness taking care of my order which got lost, I did receive a replacement, thank you !
Susan D."     5 star review6/11/2018
I almost didn't purchase from His/Her as I had read some reviews saying this company never gives refunds -- I'm glad I went ahead and took a risk -- I found out this is not the case! Now I'm comfortable buying -- I had to return twice but I will keep ordering until I find my correct size! Thx
Barbara H."     5 star review6/11/2018
Very helpful staff on the phone. She was kind and patient and walked me through each step. I am very grateful for the grace since I was a few days past the 30 days return.
Laurie G."     5 star review6/11/2018
Amber was incredibly patient, professional, and wonderfully helpful. I had questions regarding more than one order and she was able to track all of my orders, which included a return and an exchange, and tell me exactly what happened where along the process and how each number total (price/refund) added up and why I paid or received what I did with perfect clarity. She spoke clearly and I could understand what she was saying. She was very courteous and respectful and a pleasure to work with. Definitely impressed and won't hesitate to buy or call again here if I need to. Thank you, Amber, you're great. :)
Keri M."     5 star review6/11/2018
She did an excellent job, lets hope I see the credits on my credit cards within 3 day and if this happens then she will be excellent 10 time over.
Roxanna C."     5 star review6/11/2018
Very helpful support person I spoke with. Took care of the problem quickly.
Nancie W."     5 star review6/11/2018
the young lady was very interested in getting help for me and in the end the problem was fixed - it was mostly a technology issue and it was done nicely!
Patricia O."     5 star review6/11/2018
Representative was nice and very helpful. She took the time to answer my questions.
Andrea R."     5 star review6/9/2018
She took my complaint seriously & immediately did a follow up. Then got an email with notification of action completed.
Thelma C."     5 star review6/9/2018
I was placing an order and the total was $0.10 away from the free shipping and Erica adjusted my order to include the free standard shipping. This is my first order with Herroom and so far so good! Thank you for offering such good customer service on my first order!!
Christina M."     5 star review6/9/2018
I spoke with Erica D. and explained to her that I forgot to apply my Promo Code for an extra 10% off of my purchase and she put a note for when my order ships to apply the 10%. I was very pleased with my experience and I will be shopping with "her room" for my future needs.
Louise R."     5 star review6/9/2018
The return process was flawless. Extremely knowledgeable, courteous and genuine.
Patricia G."     5 star review6/9/2018
It is Saturday so I called customer service and the recording said CHAT was available on Sat. She came on as soon as I opened chat, I had bought new panties on the site today so I wanted to cancel and I order I placed in May that is back ordered... she took care of it in 30 seconds! it was fantastic and I got an email confirming the cancellation. Great customer service. THANKS!
Carolyne C."     5 star review6/9/2018
HerRoom is one of the best companies I have ever ordered from. Very quick to assist you and make sure your experience is a very pleasant one. I definitely recommend this site!
Sara C."     5 star review6/8/2018
Amber understood my problem and was quick to resolve it. Her excellent customer service will retain me as a customer for future purchases
Jamie C."     5 star review6/8/2018
Amber was super helpful with my return/exchange. She was super courteous and speedy with the assistance on the phone. I hope this size works for my daughter. Thank you!!!
Alana S."     5 star review6/8/2018
There was a double billing situation and it was handled promptly without my having to call. I just e-mailed my request for a correction and it was done the very next day. Thanks!! I love my panties. They are exactly as pictured on line.
Sally G."     5 star review6/8/2018
Professional, friendly and was efficient at looking into my account and answering my question. Thank you.
Sarah I."     5 star review6/8/2018
It was a pleasure shopping with you!!! Delivery was very very fast!!! Will buy from you again.
Tamara M."     5 star review6/8/2018
i had already placed my order within the last hour and since it was my first order i noticed another bra i thought would be better to try than the one i had ordered. I contacted customer service and they were able to change my order which was great! Very satisfied.
Linda E."     5 star review6/8/2018
I had some difficulty processing my credit card with my online order and needed to call for help. The assistant tried to direct me, but then was able to process my order over the phone well. I appreciated her help.
Lynn M."     5 star review6/8/2018
A duplicate order was placed by me and I needed assistance cancelling the second order. Your representative was most helpful in cancelling the second order.
Sue P."     5 star review6/7/2018
Everyone was very helpful so far everything is going well with my return
Marie F."     5 star review6/7/2018
Question answered very quickly and to my total satisfaction. Thank you.
Donald M."     5 star review6/7/2018
She was very nice, professional, and took care of my questions and assured me my 10% coupon would be applied when my items shipped. She also was able to change my shipping to priority, which I thought I had clicked to pay the extra 2.00 but when Paypal took over and then returned me to the order confirmation page it was not on there and instead it had reverted back to standard shipping. She was able to get me my priority shipping so I can have my bathing suits before I leave for vacation.
Valerie S."     5 star review6/7/2018
Again another professional great customer service response regarding a delayed issue with a credit on my order. I appreciate their professionalism and quick response !
Valerie S."     5 star review6/7/2018
Erica was very polite. I just wanted to know the status of my return and she quickly processed it and sent a confirmation email to me. I am very pleased with the efficiency and customer service.
Tiffany L."     5 star review6/7/2018
The representative was very courteous and efficient. She was able to process my order quickly.
Sharon Z."     5 star review6/7/2018
SHE WAS SO HELPFUL ON THE BRAS THAT I WAS LOOKING TO PURCHASE. VERY HELPFUL WHEN SHE TOLD ME SHE WEARS THEM.
Susan M."     5 star review6/7/2018
Catherine quickly answered my questions regarding my pending return. She was professional and efficient. In all, this was a great example of excellent customer service.
Dorothy M."     5 star review6/7/2018
Rosemary was very pleasant and helpful, please thank her again for me.
Rachel M."     5 star review6/7/2018
Catherine was a pro. Everything was handled in a professional manner. Polite and friendly, helpful and polished. Thank you
Rosemary B."     5 star review6/6/2018
Hello: thank you for asking. 1. Consider addressing time delays of initial delivery. 2. Consider addressing delays between accepted returns and posting to costumer payment method. A delay of 7 days may promote customer dissatisfaction, specially if the customer has to initiate contact and inquire re the delay. Best Regards
Lily R."     5 star review6/6/2018
Vanessa was wonderful. Answered all my questions and assisted me with my return. Nice to know if there is an issue with an order, some one is there to help. thanks!
Aimee D."     4 star review6/6/2018
Great Experience! Fast response! Easiest communication EVER!!
Christel M."     5 star review6/6/2018
Amber was very helpful and efficient and pleasant. Worth the 5* rating.
Penny S."     5 star review6/6/2018
Agents are always very knowledgeable and thorough. My requests are always honored in a timely fashion.
Katherine C."     5 star review6/6/2018
I appreciate your quick help and wanting to fill my order and offering an alternate!!!!
Eileen M."     5 star review6/6/2018
Thanks so much for handling my issue quickly and without trying to get me to do other things. Quick & efficient = happy customer
Melissa C."     5 star review6/6/2018
Very satisfied. Quick and polite service. Many thanks.
Carol A."     5 star review6/6/2018
She was very friendly and answered my questions
Timothy M."     4 star review6/5/2018
A wonderful experience........The young Lady was very prompt & very professional..........What a great way to start the day..........
Doug W."     5 star review6/5/2018
GET THIS GIRL A PROMOTION, A GENEROUS RAISE, RECOGNITION - SOMETHING! Amber IS my shero! She saved my trip to Hawaii, she cheered me up after breaking up with my bf and losing my job. Amber made my week. She is thoughtful, friendly, understanding, kind - all companies could use more people like Amber.
Osahon O."     5 star review6/5/2018
Whoever I chatted with (online) resolved meh issue super quick!!!!
Carol J."     5 star review6/5/2018
Vanassam was very patient and helped immensely. Thanks for the superb service.
Theodosia C."     5 star review6/5/2018
Erica was prompt and professional, and fully answered my question. Thanks! Excellent customer service reps.
Amanda S."     5 star review6/5/2018
Did a great job. Knew what we wanted and very helpful. We need more people like her!
Lydia H."     5 star review6/5/2018
AGENT WAS PLEASANT AND EFFICIENT. MY REQUEST WAS HANDLED AND I COULD GET OFF THE PHONE
Dee L."     5 star review6/5/2018
This is my first time to order and had a difficulty. Catherine was so nice enough to assist me and modify what needs to be done. Thank you!
Aaron L."     5 star review6/5/2018
I loved how easy it was for her to understand my needs and to make recommendations. It was a great experience.
Mary Ann T."     5 star review6/5/2018
I was grateful that the individual I spoke with was willing to agree to take my return items, even though they were a day or two over the 30 day limit. I live in a rural location that makes shipping somewhat of a chore. It shows me that your company is willing to bend the rules a little and not be so strict in order to bring a customer back for more business. This was my first HerRoom order; I'll be doing more business in the future! Thanks!
Michelle S."     5 star review6/5/2018
The rep was able to look up my account and answer my question right away. Thank you!
Kate G."     5 star review6/4/2018
the young lady was professional, patient, and courteous. You have a wonderful employee.
Robert M."     5 star review6/4/2018
I am satisfied with the customer service agent who spoke to her supervisor and explained what I could do. I am not satisfied with HerRoom policy but will see how this turns out.
Jacqueline H."     5 star review6/4/2018
I had to return the gown and robe I ordered because of the fabric. The woman who helped me was very kind and gave me great help on making the return. I will be very pleased if it is handled efficiently. Thanks so much!
Cathy R."     5 star review6/4/2018
I called Friday with an issue due to a missing package and that customer service representative was not helpful at all. Today, this representative spoke to a manager and resolved the issue...Due to her helpful action, I will consider ordering from your company again. Thank you
Katja H."     5 star review6/4/2018
great customer service. you have another excellent employee on your team!
Robert M."     5 star review6/4/2018
I am pleased with the process and Vannessa was courteous and helpful
Mary G."     5 star review6/4/2018
Excellent listening skills, builds rapport, offers suggestions. Thanks, Amber I hope I speak with you again.!😊
Kathleen L."     5 star review6/4/2018
She was very helpful . I had some style numbers wrong but she was able to help me with the right item. She did a good job.
Harry H."     5 star review6/4/2018
Customer Service Rep. Brittanie was awesome. I have been having trouble finding my bra size. I ordered several weeks ago and had to return due to bad fit, too big. I ordered a second time and I am returning this one due to the same issues still too big. But talked with Brittanie on the phone and I described my measurements and how the 40H was big in the band size and just a little in the cup size but my measurements say that is the size I should order. Because the size chart is so confusing I was not sure what size I should be ordering. I keep getting it wrong. So Brittanie help me settled on a 38E. I really hope this time it works :-) Great customer service. Thank you Brittanie.
Rachel H."     5 star review6/4/2018
The representative was extremely helpful nice and polite. found object fast.
Iris F."     5 star review6/4/2018
I have been looking for a good quality bra for over a year in Spain,there is none to be found. Thank you so much for your fantastic service from fitting to shipping!
Denise C."     3 star review6/4/2018
It took 15 minutes to get connected to a person, but once I was connected everything was great.
Melinda S."     3 star review6/4/2018
I have always.got excellent service from you people that's why I keep coming back and always will , Thank You for being one of the best parts of my yesterday !!!
Susan V."     5 star review6/2/2018
Sales girl was very helpful and polite. Found everything I wanted. Have ordered before, and love the merchandise. Thank you
Georgeann B."     5 star review6/1/2018
having recently had a crummy experience with a different online undergarment shop, Lorena and Brittanie have been very helpful with my Her Room transaction.
Anna D."     5 star review6/1/2018
Very patient ! Amber Allen was outstanding !! I appreciate her kind voice & patient guidance.
Cherryl F."     5 star review6/1/2018
The best - your 3x really fits a 3x, like me! Lovely fabric, feminine touch of lace and fits, roomy, excellent craftsmanship - so I ordered again! Thanks!
Kristi A."     5 star review6/1/2018
Brittanie was very professional, kind and willing to assist with my concern. She is a fabulous representative for HerRoom
Kristina M."     5 star review6/1/2018
The person I spoke to was very pleasant and professional. My experience was excellent.
Patricia M."     5 star review5/31/2018
I asked on a return and the representative answered me and I was happy with her help.
Liz E."     5 star review5/31/2018
Representative was professional and thorough tracking with USPS. Gave me a realistic plan as well as gave me the option to call back if delivery issue was not resolved with USPS.
Aurora C."     5 star review5/31/2018
Terrific CustomerService, terrific selection and sizes, and fast service. Thank you!
Joe D."     5 star review5/31/2018
I have been looking for a good quality bra for over a year in Spain,there is none to be found. Thank you so much for your fantastic service from fitting to shipping!
Patricia M."     0 star review5/31/2018
Called your line and the person who helped me through the return procedure was very helpful. thank and blessings
Arthur S."     5 star review5/30/2018
Easy transaction. Excellent customer service. Thank you!
Margaret D."     5 star review5/30/2018
Catherine was Professional, knowledgeable, efficient, courteous, and did an excellent job taking care of my needs and concerns. I am very happy you have such people working for you.
Ralph C."     5 star review5/30/2018
I wasn’t able to print my label from my upload but after calling your customer service, Catherine Salas was able to help me with the return process. Thank you again Catherine
Stacy R."     5 star review5/30/2018
Thank you! This is so helpful. And let me say your site is the most helpful around in terms of pictures and extra information to aid you in making informed choices! I'm going with you over other sites that are offering sales because of how much you have in stock, the great, organized info, and your excellent customer service.
Jennifer F."     5 star review5/29/2018
Rosemary was very courteous and professional. She checked on the issue, which required input from another department. While she had to place me on hold, she periodically checked on me until the issue was resolved.
Karen E."     5 star review5/29/2018
Outstanding service , knowledgeable rep and my problem was resolved 😄
Joseph M."     5 star review5/29/2018
Thank you again, what an amazing company. When I am finished with my last class for this semester - graduate school - I am going to spend more time on the website. How lovely to find a company that is so awesome. Perhaps this sounds funny, but your service is what I grew up with in Canada. There is an elegance to what you do and I appreciate it very much. Kindest regards,
Lois Caroline P."     0 star review5/28/2018
Catherine has a great customer service attitude - friendly, helpful, and made me feel important. Thank you!
Cindy M."     5 star review5/26/2018
Yisele was helpful and prompt throughout my return process. I felt well taken care of with my issue. Thanks!
Steven T."     5 star review5/26/2018
The agent was very friendly and kind in helping me resolve my issue. I'm very pleased.
Jakeitha S."     5 star review5/26/2018
I needed to add an item to an order I had placed earlier today, and Erica was able to adjust my order for me. I really appreciated not having to do a separate order with additional shipping. That was excellent customer service for me.
Lynda M."     5 star review5/26/2018
Very satisfied with my phone order to your company customer service. Very courteous and helpful.
Annie K."     5 star review5/26/2018
Amber was Professional, Courteous, and Respectful. I needed to cancel an order for a bra, and purchase a different one. My order for the first bra was in process. She took the time and effort to have it cancelled, and then processed my new order, all in a timely and patient manner. I told her how much I appreciated her and all she did to assist me. Thank you, Nancy Provine-Turner
Nancy P."     5 star review5/25/2018
I am so glad you sell these bras they are the best for plus size they hold very well thanks for selling the best bras ever
Felicia W."     5 star review5/25/2018
Great experience. Will continue to shop from you. Looking forward to receiving my order. Thanks!
RC S."     5 star review5/25/2018
My request was answered quickly and easily. The chat representative was excellent.
Susan H."     5 star review5/25/2018
I WAS SO HAPPY THAT AMBER ANSWERED MY CALL TODAY.. I also mentioned this to her. The two times that she assisted me this week has been such a pleasure. Amber has an Excellent and Friendly Attitude, and again she was a tremendous help to me. I replaced a back order with a new order in a different size. Amber successfully cancelled the back order and let me know that my new order would be shipped today. Amber gave me EXCELLENT CUSTOMER SERVICE. Thank you, Nancy Provine-Turner
Nancy P."     5 star review5/25/2018
Erica did great my problem was with the system in that if i went to my orders i was disconnected other than that Erica was super and i am sorry i did not get to thank her when i was disconnected
Gerald G."     5 star review5/25/2018
The agent who I spoke with was very professional, patient and nice. She took the time to double check everything and gave some good advice. She even asked her supervisor some questions before answering the questions. You are a fabulous company and I am glad I called the company instead of ordering on line so I could get some questions answered. Thank you
Cheryl A."     5 star review5/25/2018
ALWAYS A PLEASURE DOING BUSINESS WITH YOUR COMPANY. LORENA WAS VERY NICE. HOPEFULLY, MY ORDER WILL ARRIVE SOON.
Irvin L."     5 star review5/25/2018
Katherine was courteous, she listened to my needs, and she took care of my request in less than 5 minutes. Outstanding!
Candace P."     5 star review5/24/2018
I was pleased with the help and advice I received. We discussed details regarding my search for a good fit and design that would be comfortable for my body type. I was treated with patience and a willingness to assist me.
Marcia T."     5 star review5/24/2018
Lorena was wonderful ...........she understood the issue immediately and remedied the problem quickly and very very pleasantly ...........it was a pleasure to deal with her !
Simone Z."     5 star review5/24/2018
Amber was a delight to work with this morning on my return/exchange/incorrect item received.
Helene B."     5 star review5/24/2018
I love, love the Commando Slip and hope you always keep them in stock!!
Joyce R."     5 star review5/24/2018
It was a great pleasure to speak with Catherine. She took care of my every need quickly and very efficiently. She had to talk to someone else and she said you would call me back which she did within a very few minutes. I was so impressed with her.
Leonard H."     5 star review5/24/2018
Brittany was very helpful in resolving the problem with my order and found a creative solution to do so.
Grace O."     5 star review5/24/2018
Vanessa answered the phone and she listened to my query, put me on hold more than once, answered my question(s), did what she needed to do to solve my challenge and sent me on my way. Definitely a valuable employee. Please thank her for me.
Nancy H."     5 star review5/24/2018
Extremly pleased! Great business! I finally fond my ideal fit: prima Donna bras After so so so many years of heart ache and failure.. so many brands nothing like Prima Dona Thank you for existing!!!!!
Mariana S."     5 star review5/23/2018
Only company that accommodates my big bust. Thank you!
D Thompson"     0 star review5/23/2018
I accidently ordered the wrong size on one of the bras. vanessam was very helpfull and fixed my problem. Looking forword to my new bras. Thank you
Betty W."     5 star review5/22/2018
Beautiful service/great product /on time delivery just great
Virginia B."     5 star review5/22/2018
Very helpful with her follow up on my request. She volunteered additional assistance which will be valuable for this current order and also for the future. She certainly deserves five stars!
Edna B."     5 star review5/22/2018
Brittany was very pleasant and helpful to work with thank you
Tanya G."     5 star review5/22/2018
She was able to advise me as to what I need to do with the brass that was broken. I followed her instructions to take pictures and email them that I did and is awaiting a reply.
Vita S."     5 star review5/22/2018
Kind and understanding an asset to your company - my husband just passed and I did not realize pay pal was in his name gave your customer service rep my information and she got my order on the way - Thank her for her condolences
Cheryl P."     5 star review5/22/2018
Britney was awesome helped me with order in less than 5 min was totally professional and asked if I needed anything else.
Tonya S."     5 star review5/22/2018
Amber was very helpful and pleasant. I would recommend a raise for her.
Paula Z."     5 star review5/22/2018
Even though I didn’t have my order number the lady promptly answered my question.
Maria C."     5 star review5/22/2018
Erica was knowledgeable and helpful and fixed the problem quickly!
Angela V."     5 star review5/22/2018
the service you offer is great-there was a question about my address with Visa, since we had moved and had not informed Visa, but it all worked out smoothly-I look forward to ordering more products from your company, and would recommend it for any one looking for bra-thank yous
Audry T."     5 star review5/22/2018
The young lady was helpful in getting my package re-ordered.
John M."     5 star review5/22/2018
Britannie was fantastic. I had trouble with a return on the website and she took over and straightened it out. I needed to return, exchange and change sizes on a backorder. A bit confusing. She did it all quickly and was very nice! Thanks Britannie!
Nicole B."     5 star review5/22/2018
Competent, polite and pleasant customer service representative.
Philipa R."     5 star review5/22/2018
Darla Guyer, the call center manager I spoke to after calling to arrange a return when some sports bras I ordered didn't fit, was FANTASTIC. She talked me through everything, answered all my questions, and managed to teach me loads about fit and how bras are manufactured just over the phone. I was truly impressed with her knowledge and even more impressed with her dedication to getting everything sorted - she stayed on the phone with me for nearly an hour advising me about the bras I was interested in, and processing my return/reorder. The new bra I ordered arrived today, and it fit great, I am very happy with it. It's clear that you put customer experience at the heart of your training, and that you empower your employees to help customers - it's obvious they take pride in their work and are very engaged. I wish more companies took this approach, I will definitely be ordering from you again.
Margaret E."     5 star review5/22/2018
I bought the size I thought I should wear and of course and to return it for a bigger size. The customer service girl was great. I thought my time to return had past but she looked in up and told me exactly how to make an exchange. It was fast & easy. Thanks for great customer service.. I will definitely order again.
Patti N."     5 star review5/21/2018
I was sent the incorrect size and she exchanged it for the correct size with FREE shipping. Great customer service response, Thank you
Linda A."     5 star review5/21/2018
YOUR CSR WAS VERY POLITE, PROFESSIONAL AND THEROU. SHE ANSWERED MY QUESTIONS AND INVESTIGATED MY SITUATION AND SOLVED MY PROBLEM. BECAUSE OF THIS KIND OF TREATMENT I WILL DEFINITELY SHOP AND RECOMMEND “HER ROOM” TO EVERYONE I KNOW.
Cheryl B."     5 star review5/21/2018
I clicked the link to print my label but I didn't know that would end my conversation. So I would like to thank Ericaw for her assistance! She was great! Thank you
Heidi M."     5 star review5/21/2018
Your agent was quick and responsive. My problem was quickly resolved. I am very satisfied
Alicia S."     5 star review5/21/2018
Yes, friendly and professional. Had the answers. Professional and warm. Had the answers !!
Victoria S."     5 star review5/21/2018
I made a mistake in the size I ordered online. She found my order and quickly corrected my mistake. I'm very satisfied.
Maureen E."     5 star review5/21/2018
I was thankful that we were able to resolve my problem with our mailing address without any further hang ups.
Frank T."     5 star review5/21/2018
Getting the correct Order number was difficult - but once we got that, Brittanie was terrific. The items are on their way back now!
Toby P."     5 star review5/21/2018
After a minimum wait to be transferred to a representative, I was happy to have a very nice young lady who listened to my discussion re: my concern whether my order had gone through since I was unable to verify it by pushing the submit button. She then said she would take the order herself.
Sharon S."     5 star review5/21/2018
Brittany was wonderful. She was helpful instead of pushing a sale. Could I have her all the time when I call? THANK YOU!
Meredith R."     5 star review5/21/2018
My order was incomplete and lacking paperwork. I explained the problem to your service rep and received a refund confirmation email within a few min.
Lynn G."     5 star review5/21/2018
She was very pleasant, and helpful in answering all my questions about helping me with a return, as I got the wrong size
Teresa C."     5 star review5/21/2018
Your "live chat" person, I believe her name is Windy, did an excellent job. She cancelled my order within minutes. (I cancelled because fit was wrong.) Thanks for the great customer service.
Chiska D."     5 star review5/20/2018
Wendy was so helpful. She not only told me she would give my tel#s to management Monday morning, but she also said my bras would be shipped right after that. What a relief! I'm traveling for a year in Mexico...desperately need new bras...and planned on picking them up when I visit family in the Boston area while I visiting next week. I am very grateful for such good service and will call Monday morning to make sure you have all information you need.
Joyce M."     5 star review5/19/2018
Lorena, Customer Service Rep, was professional and responsive and overall she made my experience GREAT !
Eedie C."     5 star review5/18/2018
I’m so happy talk with Amber she know resolve my problems very easy and fast and very clear conversation, thank you so much
Evaristo H."     5 star review5/18/2018
Very helpful and most willing to work with my daughter when I wasn't able to understand things, I do not order on line much for I don't know if things are going to fit or not and this was easy to exchange with the help of my daughter and the gal that helped me/us...........it makes things easier for me to do this again
Terri S."     5 star review5/18/2018
Had great conversation with representative very helpful & knowledgeable about my situation
Claudine F."     5 star review5/18/2018
The representative was very fast and efficient. She checked on my question and then, without being asked, finished the transaction. I am very, very impressed.
Joyce W."     5 star review5/18/2018
Britney was beyond patient! She also had great knowledge of all the products I was interested in. Britney for president!!!
Suzanna S."     5 star review5/18/2018
On my own, I tried to order two different colors, but the order continued to state two black. It did not specify nude was out of stock. w Your representative found it in nude. She was extremely polite and helpful.
Joan B."     5 star review5/18/2018
I was having difficulty processing my return online. I could not progress past the first screen, so I called customer service. Actually, as I was speaking with Amber, I was also re-attempting to proceed online. And I was actually able to get to the screen where I printed my return label. So, just as Amber was about to assist me, I told her I was able to proceed online. I know she would have been very helpful. I was able to send the package back yesterday. Thanks.
Melissa T."     5 star review5/17/2018
It was super quick and convenient to message with a rep and I’m glad this is a service you provide
Jennifer M."     5 star review5/17/2018
Amber was awesome getting my order that was being processed at the time changed to my new address. Thanks.
Elizabeth A."     5 star review5/17/2018
I was very pleased in your customer service. I had ordered a bunch of different corsets to try with my wedding dress but unfortunately none of them eventually worked. I was late in returning the items but the person I spoke to was very understanding. She allowed me to receive store credit instead. Now I can't wait to create my next order and see everything that HerRoom has to offer.
Natalie A."     5 star review5/17/2018
Erica was prompt and precise with her response and it met my needs completely.
Shuktara S."     5 star review5/17/2018
Amber could not have been more patient, helpful, and competent. Thanks for having such a good employee.
Dianne D."     5 star review5/17/2018
Catherine was able to immediately answer my question. However, the best part was not being on hold forever and speaking to a representative right away.
Mary Jane Q."     5 star review5/17/2018
I received a leisure bra from Her Room and was so thrilled with the fit I went on line and ordered 4 more. After a couple hours I felt the band was a bit tight and wanted to size up. It was after hours so I called today and asked to have the size changed. The order had not been processed so could change the size. It took less than 10 minutes.
Janie Q."     5 star review5/17/2018
I had a very satisfactory conversation about what I wanted to purchase; the person that heoped me was polite and helpful. I look forward to the arrival of my new brazilian bikini panties!
Cynthia W."     5 star review5/17/2018
She was polite and helpful within the parameters. I had hoped for a refund but that was my fault for not checking details in my too busy life. I understand the need for time limits for refunds, and am grateful she thought of credit for me.
Besty R."     4 star review5/17/2018
AMBER - terrific! Friendly, helpful, professional. Understood the problem, fixed the problem I created. Amber is wonderful - thanks for hiring such great customer service reps! Made my day!
Patricia N."     5 star review5/16/2018
Amber was friendly, efficient and knowledgeable. I did was not aware of the other product lines and Amber guided me to them and I am sure to order from them in the near future. Also, the cooperation in tracking and replacing my order is greatly appreciated.
Carol R."     5 star review5/16/2018
she answered my question and it was the answer I wanted. She was able to be very specific regarding when my refund would be processed. Thank you
Leslie K."     5 star review5/16/2018
I was treated very well. I was promised a return label that arrives shortly and also sent the correct item I ordered. The women I spoke with was wonderful and very knowledgeable.
Sheila F."     5 star review5/16/2018
Amber - SUPER! Order got goofy - Amber un-goofed it. She called me re the order. What's better than that? GREAT CUSTOMER SERVICE. Thanks much!
Patricia N."     5 star review5/16/2018
The customer service rep was courteous; she's a good listener and did not make me feel like she was rushing me off the phone to get to the next call.
Marilyn S."     5 star review5/16/2018
I am very pleased with the assistance I received to resolve my order exchange and subsequent new order. Love your website and excellent customer service!
Chasidah R."     5 star review5/16/2018
Very good website - easy to navigate. I needed to contact someone through your Chat Room. She was quick, responsive and helped me completely. Thank you
Paul D."     5 star review5/15/2018
Brittany was very helpful especially considering I changed my order. I appreciate the courtesy.
Barbara T."     5 star review5/15/2018
I HAD AN ISSUE WITH THE FIRST ORDER I MADE THE GAL WAS VERY HELPFUL AND CANCELED IT RIGHT AWAY SO THAT I COULD RE-ORDER. THANK YOU VERY MUCH!
Sarah G."     5 star review5/15/2018
I just had to change my order and cancel but appreciate your staff and your inventory. I will keep you in mind to order again. Thanks.
Barbara F."     5 star review5/15/2018
She was wonderful. Helpful and because it went smoothly I’ll definitely be shopping at her room again.
Elizabeth G."     5 star review5/14/2018
Rosemary was great and helpful. She was able to confirm my address and assured me that my order would ship on time.
Jonathan B."     5 star review5/14/2018
The person was friendly and helpful as well as patient with me thank you
Gerald G."     5 star review5/14/2018
very helpful, I was trying to find where to return one of the items I bought, and purchase something else.
Dorothy R,"     5 star review5/13/2018
I appreciated your willingness to let me know that my order was on "back order". I was in a bit of a hurry and so I cancelled it. Erica was cheerful and immediately addressed my request, thanks Erica !
Ellen S."     5 star review5/12/2018
Erica was extremely helpful and courteous. Resolved my issue with getting into my account to be able to review purchase history so I could determine today's purchase. She is a keeper!
Elizabeth B."     5 star review5/12/2018
The representative that assisted me was courteous, friendly and professional. It is so important to have good customer service employees. 👍
Kathy M."     5 star review5/11/2018
Another wonderful and exciting purchase. Thank you for offering so many products to choose from. I always end up buying more than I planned. It’s hard to stop
Leonard H."     5 star review5/11/2018
VERY friendly and helpful and patient as I stutter . Couldn't have been nicer or more professional ☺☺☺☺
Richard B."     5 star review5/11/2018
Catherine was very helpful and answered my questions promptly and knowledgeably. I've enjoyed my shopping experience so far. The bras are for my 88 year old sister-in-law. She has no access to a computer.
Sandi U."     5 star review5/11/2018
The customer service rep was helpful, friendly and knowledgeable. It was a positive experience
Patricia Thorp"     5 star review5/11/2018
WINDY WAS PATIENT, KNOWLEDGEABLE, HAD GREAT COMMUNICATION AND WAS VERY KIND AND HELPFUL. WINDY IS A GREAT FIT SPECIALIST. THANK YOU
Mary M."     5 star review5/11/2018
Ms Darla was professional, courteous, and worked with me to solve my problem to an acceptable resolution. It was an excellent Customer experience, and I appreciate how well she took care of me. I continue to be a Her Room Customer for a variety of reasons - but Customer Service like I experienced today is why I will remain loyal. Thank you!
Robin R."     5 star review5/11/2018
Someone responded to my phone call quickly and answer my question just as quickly. Much appreciated.
Lorette K."     5 star review5/11/2018
Courtney helped me resolve an issue with an order I placed last night. She was very helpful.
Sharon B."     5 star review5/11/2018
I do not feel that comfortable ordering on line...therefore I like to use customer service I was very happy with you representative and am looking forward to receiving my order soo
Sarah R."     5 star review5/11/2018
Was struggling to order on line and get the discount I thought was available so I called. She explained that my size and style was not included in the sale😕 price so I only ordered one instead of two. Very pleasant experience .
Mary H."     5 star review5/10/2018
great service she was very efficient and professional!!!!!
Charles G."     5 star review5/10/2018
Amber was able to answer my question quickly and directed me to the correct screen on your site.
June C."     5 star review5/10/2018
Amber was great. She helped me understand the chnages to the system regarding refunds. She processed a refund to my account that was processed in Herroom about a month ago.
Belinda K."     5 star review5/10/2018
Wow...she was great..fast, efficient, pleasant..Thank you :) :)
Frances C."     5 star review5/10/2018
I am doing an exchange with my order. Very satisfied with help I received guiding me to do the exchange. I will be sending the package out today.
Leeann A."     5 star review5/10/2018
Hi I am Mrs D and dress ad a women just about every day love every minute of it because that I get great quality of lingerie witch make every women fell very feminine and special witch is an honor to be dressed as a women and prod of it.thank u
Dennis A."     5 star review5/10/2018
I needed a different size & had questions about which would fit as the ones i ordered weren’t. I had a very tight timetable as I needed the new bra within a few days. My son is getting married on May 19th! Catherine answered my questions & then since I need to have delivery within a few days she offered to follow up to see my order will be promptly on it’s way to me with following its tracking & contact me so I won’t worry. Now that’s great customer service!
Randee C."     5 star review5/10/2018
Amber was great. While she wasn't immediately able to fix the issue (I wasn't expecting her to, either) she took many steps to resolve the issue and move it along to people who can fix it, beyond what I was expecting when I made the call. So, while I am still very displeased with USPS and their CS, I was very pleased with HerRoom's CS and Amber in particular.
Leeann B."     5 star review5/9/2018
Your employee helped me with my return with ease. It was a very nice experience. I am impressed with Her Room
Suzanne H."     5 star review5/9/2018
Amber was awesome! She was able to quickly resolve my return and exchange issue.
Natalie S."     5 star review5/9/2018
Hello, Although I'm still processing information with Amber, she has been very helpful with my problem. Not sure yet when we will have a resolve. Enjoyable to talk converse with!!!
Steven R."     5 star review5/9/2018
I m satisfied with the service when I called but I’d not have called if the refund for my return would have be made promptly
Elisa R."     5 star review5/9/2018
I am very happy with the help I received. The Lady that helped me deserves an A+
Esther H."     5 star review5/9/2018
Through live chat my return was verified, and I thought very efficient. Thank you
Karen V."     5 star review5/9/2018
I appreciate very much the helpful videos on your website. I am shopping for my 92 year old mother in law and I watched every one that applied. I also appreciate the detailed descriptions...
Kate S."     0 star review5/9/2018
Your representative are friendly, knowledgeable, and helpful.. What more could a customer ask for
Rochelle P."     5 star review5/8/2018
Lorena made the transaction extremely easy and comfortable. What more, she was very knowledgeable on the products, shipping questions, et al. I look forward to ordering with her again if it works out that way.
Johny M."     5 star review5/8/2018
I am satisfied with the gal answering my call BUT you no longer make the bra that I wanted. I was ready to order 4 or 5 of these bras but you only had 1 in stock and no longer make them. That was disappointing. Now I have to begin the 'bra hunt' which is never easy.
Judith V."     5 star review5/8/2018
I am not good on computers. your customer service gal Katherine was knowledgeable, spoke well, explained clearly and was pleasant and polite. congratulations on having such an excellent employee
Elizabeth B."     5 star review5/8/2018
Lorena was extremely helpful and very professional in handling my call and request. So I'm most definitely very satisfied.
Polly E."     5 star review5/8/2018
I completed my order on-line but then closed the window before the order went through. I call you customer service number and Amber took my order over the phone. She is helpful and friendly and everything went through. Thanks so much, Amber.
Linda G."     5 star review5/8/2018
Great experience. Even though I had been told incorrect information regarding the exchange She corrected every thing is giving me my paypal refund and mailing new item expidited shipping at no cost. So glad I called so this could be straightened out. Thank You
Kathy H."     5 star review5/8/2018
I am completely satisfied with the help from customer service representative. However I don’t understand why it takes so long to take care of issuing the refund.
Ellie G."     5 star review5/8/2018
The customer representative was very helpful; she was able to substitute the back enclosure bras (I recently ordered) with front enclosure bras - very satisfied.
Sherrill L."     5 star review5/8/2018
Looked into return/exchange delay and sounds like it will be fixed promptly.
Katherine C."     5 star review5/8/2018
Great experience! Wonderful sales associate! She went out of her way to help me to help me !!!
Deborah W."     5 star review5/8/2018
Amber was terrific! She was kind, helpful, knowledgeable, and friendly. I also appreciated that she took the time to find out when and if, you'll get more red G-Strings? Amber knows what I'm talking about. Thank you Amber and thank you Hisroom. P.S. I hope Amber gets some some sort of discount for lingerie for HER room. Stay cool and sexy :-)
Oscar C."     5 star review5/8/2018
Great service, she was friendly and willing to help with my search for an item.
Norma L."     5 star review5/8/2018
Thank you for your help Britney. Keep your smiles coming over the phone lines.
David M."     5 star review5/7/2018
I had a problem with a return and it said an item was not returnable. Upon the call she was able to clear it up and I continued with the return.
Patricia P."     5 star review5/7/2018
The person I was chatting with was very helpful. Answered all my questions. Courteous as well.
Gail T."     5 star review5/7/2018
Great customer service. He girl was very accommodating and immediately resolved the situation.
Yelena G."     5 star review5/7/2018
catherine was courteous, personable and knowledgeable. a pleasure to speak with her.
Cathryn G."     5 star review5/7/2018
It was disappointing that the original panties were not available but the refund was handled very well and have already placed a new order.
Terry K."     5 star review5/7/2018
The person I spoke with was very informative and helped me re-order the new items.
Barbara S."     5 star review5/6/2018
The customer service rep was fantastic. She answered all my questions and explained the procedure for an exchange. It could not have gone smoother. I am very grateful. Thanks for great service.
Patti N."     5 star review5/6/2018
The customer service rep was fantastic. She answered all my questions and explained the procedure for an exchange. It could not have gone smoother. I am very grateful. Thanks for great service.
Patti N."     5 star review5/6/2018
The person I spoke with was very informative and helped me re-order the new items.
Barbara S."     5 star review5/6/2018
I was so happy to find pantslips after several years of trying, and wearing one that has to be over twenty years old and in bad shape, that I was babbling like an idiot, but Catherine never lost her cool and put up with me all thru the process. She even laughed a couple of times. I cannot wait to receive these pantslips! And be assured that I was very happy with Catherine,
June E."     5 star review5/5/2018
I have the hardest time finding bathing suits and I gave up online shopping awhile ago, but figured I’d try this site out for suits for my honeymoon. Though I had to send stuff back, I did end up with two tops that work and are cute and the return process was very easy! Thank you for making things less of a hassle for me :)
Brooke D."     5 star review5/5/2018
I accidentally ordered the wrong size bras and they sent me a link to exchange. Erica was great thanks!
Dana K."     5 star review5/5/2018
Do not change a thing. I am over the moon how easy it was to make this order. I am not at all IT so when I shop online or try to set things up it is a visit to the outer limits. Look forward to doing business with you again. Keep up the good work. Can't wait to receive my order. From your very happy and new customer
Cynthia C."     5 star review5/5/2018
I was having some system issues trying to do a return/exchange online. Darla was awesome! She was super patient and worked her problem solving skills. She was able to figure out the issue and hooked me up with a return and exchange. The kindness of your staff makes me super excited to continue to do business with you. I manage a CS dept, so I know how hard it is to find fantastic CSR's who are kind, caring, and passionate about helping the customer. I realize Darla is a Mgr herself, and no wonder! She is truly leading by example.
LeSharing H."     5 star review5/4/2018
Brittanie was very helpful - went out of her way to give me good directions for a refund. I enclosed the below message in the package and will mail it tomorrow... I opened the envelope at one end, using a scissors. Big mistake on my part. One pair of the six was too close to the end that I opened, and I cut a hole in one pair, on the edge, by accident... Today I spoke with Brittany on the phone and explained my predicament. She said she would make a note of this...
David F."     5 star review5/4/2018
The girl that answered the phone was able to help with my returns and credits on my card. She knew what she was doing and made me very happy. Thanks again.
Carol B."     5 star review5/4/2018
Timely delivery just as promised. I love the packaging. Awesome job!
Sgaron G."     5 star review5/4/2018
Both email customer service help and Brittanie, when I called just now were very helpful in getting my problem resolved!
Cindy G."     5 star review5/4/2018
I spoke with Windy who was very helpful. She assisted me in other replacement items which I have just ordered.
Patricia R."     5 star review5/4/2018
I'm satisfied with the representative who helped me today, but unsatisfied with the length of time to receive credit from a return.
Anna C."     4 star review5/4/2018
She was great. Researched and found my info even though I didn't have all of my information. Thanks
Tangerae C."     5 star review5/4/2018
Happy to have a quick and easy resolution to my concern about getting a refund for my return. Thanks!
Katie O."     5 star review5/4/2018
What do I think of Her Room. I love your company and all the products you offer. Though HR is not the only company I buy from but HR is at the top of the list. From Live Chat to ordering you can count on excellent service. I have never had a bad experience or the wrong item sent. I wear mostly panties and there is so many beautiful styles and companies to choose from, Thank you.
Greg H."     0 star review5/3/2018
Your customer service is excellent. Best I've dealt with. Definitely a satisfied customer.
Sheryl S. "     5 star review5/3/2018
Slip up on mailing address. Likely a carrier issue. Your Customer service was fantastic!
Ken H."     5 star review5/3/2018
Amber checked my account and when I said that I had gotten different notifications, she asked her manager to check. When I realized that the error was mine (confusing reports from the credit card), she told me that her supervisor was saying the exact same thing I was. In other words, she didn’t just say “okay” and end the call, but made me less embarrassed by my error.
MaryAnn M."     5 star review5/3/2018
I am a 71 year old male who has never ordered women's underwear before (I know!). My first attempt was a big mistake. Catherine not only helped me with the return, but also gave me an informed tutorial and great advice on panty sizing. She was friendly, personable and had great sense of humor. Best customer service rep I've ever talked with. She should be considered for a promotion!
Pam M."     5 star review5/3/2018
Amber was very helpful and professional. I feel good customer service is more important than anything in todays world. Good customer service will keep me shopping at a store, or be the reason I never shop at a store again.
Sandra L."     5 star review5/3/2018
She was very nice Very friendly and understanding the issue
Mike H."     5 star review5/2/2018
I am sickened by some of your reviews. Never have I experienced anything but professionalism and great customer service. with your organization.
Carol L."     5 star review5/2/2018
Katherine was most helpful in finding the panties that I was looking for as I was not at my computer. She was also most discreet and made the ordering process very comfortable. I love Her Room and will continue to use them for all of my needs. A loyal customer.
Joe P."     5 star review5/2/2018
Amber was very kind and helpful. She solved the problem quickly and with grace.
Fran K."     5 star review5