Carnival Response: We are very surprised to hear about your disappointment. Although if you have bought this bra in the past you should know that since the straps are very heavily padded for extra comfort there is less room for strap adjustment. lorene from tn usa
Carnival Response: Although it is flattering to the wearer the purpose of this bra is not to make a woman look curvy. As you will notice from the picture and from the detailed description of this bra, it is a functional bra for larger breasted and full figure women. The purpose of this bra is to provide comfort and to prevent back fat while giving optimum support. caralo from chicago
Carnival Response: You are correct we used to manufacture style 631 which was the same as the 630 but with an underwire. Unfortunately there was very little demand for that style so we discontinued it. We invite you to try some of our current styles that have underwires. Shirley from Baltimore,MD
HerRoom Response: Longline bras have more fitting issues than a regular bra and so are harder to fit correctly. With a longline, you really have all the bra fitting measurements plus the waist and torso measurements to contend with. Carolyn from Chicago Il
Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
HerRoom has partnered with Borderfree, a trusted 3rd-party company to handle our international orders. Due to Borderfree's policies, an item you return will be processed as a refund. You can then place a new order for the item you'd like to receive. To initiate an international return, please contact us to request a Return Merchandise Authorization (RMA). Your RMA will be issued through our partner Borderfree and include mailing instructions, drop-off locations and your shipping costs related to returning the item(s).
Our dedicated returns staff process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability to your funds is determined by your credit card issuer or your financial institution.
If you wish to return a purchase, you are responsible for the return shipping. For your convenience, we provide a pre-paid return label option for $5.95. Once we process your return, this fee will be deducted from your return credit. You may also ship your return back yourself, and we recommend using a traceable method since we cannot be held accountable for lost packages.
Did we make a mistake and ship you the wrong item? Please call us a 1-800-558-6779 (toll-free U.S.).
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