We are very sorry to hear about your experience. Issues of this nature are extremely unusual and it sounds as though the merchandise you received was defective. Although we strive for the best quality assurance, once in a great while it is possible something is overlooked. The bralette is a great style and we hope you consider giving it another chance, especially because you loved the fit and feel. Again, it is rare that a situations such as yours should occur and we are sorry to hear this happened to you. As always, we appreciate the feedback and thank you for taking the time to share your thoughts.
kc from California