HerRoom Response: This bra has a rather heavy bump pad in the bottom of the cup to give you a full cleavage look. It is important that you get your breasts in this bra correctly - you need to lean forward, then lift them up and make sure they are resting on top of the pad. This is probably why your straps never rested correctly, and why the band seems too small - breast tissue was getting in the way of the band.