HerRoom Response: We find your comment surprising. This bra is designed for high-impact. Please see our video above. The model is a 34D.
HerRoom Response: The hook on the back that attaches the strap has a bump on it to prevent slipping out. Before putting this bra on, it's a good idea to make sure that hook is first in place properly.
HerRoom Response: Your symptom with the wires poking out in the center means your cup size is too small. You need to go up a cup size. Adding to your fit issues is the fact that you are short in stature. Many underwires are simply too long and tall for a woman who is below 5'4". In your case, I would suggest you consider bras with demi cups. Demi cup bras have shorter wires that will not poke you under the arms.
HerRoom Response: IF the wires are turning out and away from your cleavage, this is a sign that your cup size is too small. Your breasts are wider than the diameter of the underwires. They thus thrust forward because they can't fit around your breasts.
HerRoom Response: Many women don't know this, but if your band size is too large, this will cause your band to move back and forth on your body. This movement breaks down the underwire casing thus causing your wire to eventually poke through. Since you were white water rafting, you had a lot of upper-body movement. It's very possible that this is what happened. HerRoom suggests that you might be better served in size 38DD. This would give you the same cup size, but reduce your band size.
HerRoom Response: Thank you for your comments. We have forwarded them to Natori for a response.
Natori Response: Yes, Natori had a temporary issue with D and DD cup wires popping out in this style. The issue has been solved and corrected. Customers who may have purchased a potentially defective bra may call 212-629-4400. If their bra qualifies for a replacement, the defective bra will need to be mailed in first. Natori has a very high standard for quality. We appreciate all comments by customers about our products. Thank you for your comment.
June from Philadelphia