Panache Response: Thank you for your feedback! Disappointed to hear about the issue with the straps. The main support of the bra comes from the correct underband and only 10% comes from the straps. You might want to try going down a band size to 36, in some cases changing the band size can relieve the pressure on the straps. If you are looking for thicker straps, check out our Sculptresse by Panache line. Bra straps in that line tend to be a bit thicker and have some extra felt padding. Rosie from New York, NY