We appreciate your feedback. Sorry to hear that the cup sizing has been a problem for you. Style 3612 is a balconette shape which offers lower coverage cups which would explain why if would not work for you in the smaller cup size. However there is hope! We suggested trying Chantelle Sublime Invisible Plunge Strapless Bra 3954 strapless which offers the ability to use the straps provided as a halter bra or Chantelle Sublime Invisible Spacer Bra 3951 which does convert to a halter. You may also try the New Chantelle Sexy Push Plunge Bra 3646 which allows you to criss cross the straps in the back.
StillSearching from Blacksburg, VA
The clasp should face the same on both sides of the bra. Changing the clasp to be more comfortable for you should solve the issue.